Toyota on Edens

dishonest and/or incompetent...take your pick! I am in the process of contacting the Better Business Bureau and media as this dealership is just that horrible. Details to come, but you can all se I am in the process of contacting the Better Business Bureau and media as this dealership is just that horrible. Details to come, but you can all see the multiple reviews of the terrible experiences people are having with this place. Peter Laskowski is a waste of time, and the only one who seems to be apologetic is Kevin, the customer service manager. If I were him, I'd find a different place to work, because there seems to be a culture of dishonesty here. As others have written, NEVER, EVER, EVER do business with Northbrook Toyota because they will give you the business, that's for sure! More

Never trust these guys!They make fake promises Never do business here! I planned to buy a new car and they send a quote which includes all my requirements with my expected price as we discussed.Eve Never do business here! I planned to buy a new car and they send a quote which includes all my requirements with my expected price as we discussed.Even i confirmed the price through mails and calls before going there for buying.but they changed everything and they told that it was for a basic one and they wasted my time. Dont waste time believing these guys! Prathap More

Terrible Experience Never do business here! I brought my car in for a 30,000 mile service. They charged me nearly $200 and did an oil change, replaced air filters, etc. t Never do business here! I brought my car in for a 30,000 mile service. They charged me nearly $200 and did an oil change, replaced air filters, etc. they told me that I needed new tires (at 30,000 miles !!!) and wanted to charge me $1,100 plus tax. I came in to pick up the car on a Saturday and asked to see a donut spare in the rear compartment. The service guy brought it out and asked me to go pay my bill. I told him I'd be back after paying and I wanted to see if the tire fits in my car. When I came back after paying my bill, the tire was gone. They told me it was locked in parts and I should come back Monday. I made a special trip to see how the tire fit and now they locked it up? They knew I wanted to see it. I asked to see a manager and they told me there wasn't a manager and I needed to leave as they are closed . Then a salesman came over and started swearing at me to leave. He threatened me & got in my face. Michael Quigley, a sales manager, removed the salesman from the area and came over and apologized to me. (Michael was the one kind and decent person I experienced.) I couldn't believe what was happening!! I had never been treated so poorly. I left and drove straight to Naperville Toyota and was treated wonderfully. I bought new tires from Naperville for $700 !!! Far less then what Northbrook tried to charge me. When I was at Naperville, they looked at my service history and asked why I didn't buy the Toyota Care Plus package for $299, which I qualified for since my car had less than 31,000 miles. This package included the 30K, 35K, 40K and 45K service all for $299. Learning this, I was furious that Northbrook didn't offer it to me. I also learned that Northbrook Toyota shouldn't have charged me for an oil change as I just had one done at Northbrook at 25K miles and my car has full synthetic which requires oil changes at 10,000 Mile intervals. Now I Really felt cheated! Monday I called and asked for the service manage, Harry Kohl, and tried again that afternoon and Tuesday morning. He never returned my call. Tuesday afternoon, I called the Service Director, Peter Laskowski, and told him what had happened. I told him that I shouldn't have been charged for another oil change at $65 since I wasn't due and that his staff should have seen this in my cars profile. I ask why I wasn't offered the Toyota Care Service Package for $299 and he literally told me that, "It's not our responsibility to tell customers what promotions are available". I couldn't believe what I was hearing!!!! I asked if he would allow me to pay the difference between what I paid and the $299, and give me the service package. He said "No". I then contacted Toyota Corporate and they had Northbrook Toyota's Customer Relationship Manager, Catherine Sullivan, call me. (This took 2 tries on my part and another week). When Catherine called she also told me that Peter wasn't willing to charge me the difference. I then asked her for a coupon for another oil change since I paid for 2 within 5,000 miles and they shouldn't have charged me for another oil change. She said that Peter said No. I told her that I had 2 other cars that are 10 years old and was in the market for a new car and asked why they wouldn't resolve this issue for the $200. She said, "well, you didn't but the van from us so why would we expect you to buy your next car from us?" Really??? Did she just say that?? This is unbelievable! I told her that I had looked at Northbrook Toyota and they didn't have the van I wanted. Naperville did and so I bought it from them. But I live in Northbrook and had hoped to bring my car to Northbrook for service. But not now and not ever again! In fact, after the multiple bad experiences I had at Northbrook Toyota, I will make sure that I share these terrible customer service experiences with anyone looking to buy or service a Toyota. And I'll tell them how on every occasion, I had a wonderful experience at Naperville Toyota. But don't just take my word for it. Look on Google and compare the two dealer reviews. Northbrook has very poor reviews and Naperville has 545 reviews and a rating of 4.8 out of 5. I have owned and maintained a lot of cars in my life but never have I been treated so badly by a dealership. Peter Laskowski is an arrogant man who believes in over charging customers and doesn't know anything about customer service. When I brought it to his attention & he was given an opportunity to fix this on numerous occasions, he refused. The Toyota Care Plus package for $299 was proudly displayed in many locations at Naperville Toyota. But there weren't any displays anywhere at Northbrook. This is a Toyota promotion and Northbrook should have offered it. But it's telling how they'd rather over charge customers then do something to help customers. They should not have charged me for 2 oil changes within 5,000 miles and perhaps more importantly, when given an opportunity to make this right, they refused. Never go to Northbrook Toyota! More

Sleazy sales tactics When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the warranty being voided. That scare tactic is for the sake of a few more bucks to the dealer. I would avoid dealing with this type of salesmanship. After I told him what I thought of his tactics, he then said it was OK to have it installed by Abt or Best Buy. More

Car is okay, but staff have issues Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That proc Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That process was relatively smooth. - The staff members are friendly. Cons: - It took months, and nagging from me, to get them to actually complete the final licensing and registration for my car. - When they did file for my real plates, they entered my SSN incorrectly (one incorrect digit). This meant that when I went to get my driver’s license in my new state, that the DMV had to open a fraud investigation to verify that no one was trying to steal my identity. I was not allowed to get my license until the investigation cleared things up, which took a while and was especially frustrating because my license from my old state expired during that time. - It’s a new-ish car with one of those fancy key fobs. They promised 2 keys and couldn’t find the second one when I picked the car up. Jon promised to mail me a second key, or a check for $300 (he said that’s about what they cost). I have spoken with someone there no less than 10 times, asking to get a second key or the check, and I have still not received either. This is extremely frustrating. - The sales staff are in acrimonious competition with each other. I understand that there is always some jockeying for sales amongst any staff at a dealership, but you really shouldn’t let that affect your relationship with your customers. Keep it to yourselves. It was blatant and disruptive to my purchasing experience. I had multiple staff members calling me, some from their personal cell phones, giving me different instructions so that they could steal sales from each other. It’s confusing, inappropriate, and unprofessional to place your customers in that position. - All of these things put together equal MANY hours of wasted time and mental effort on my part, during an already hectic time in my life. I would not buy a car from them again. More

Promised price not approved by Sales Manager A price promise offer ID# 8438PKPK0630 per Edmunds. com is not exclusive guaranteed dealer price per my experience with Northbrook Toyota Sales Manage A price promise offer ID# 8438PKPK0630 per Edmunds. com is not exclusive guaranteed dealer price per my experience with Northbrook Toyota Sales Manager I. Mett 6/30/15. I received an offer @6:00pm and, called after work @8:09pm to the Dealership and, I asked, if they have the car still available. The salesman with whom I spoke, R. Schneider invited me to prove that I have on hand this offer and, he will find for me this car, I said, that will be there in 30min. I arrived@8:30pm and, saw this car with the same serial# as an offer on the parking by the Dealership, so I came inside and, asked for this salesman. I show the offer to him. Another 30min him and I. Mett played a game, that they can not find the offer on their system, even it was given by their Internet manager David Segil, who sent to us several emails previously but, per Mr. Mett wasn't available this evening...and, waisted my time with NO Deal Instead, at 9:30pm Mr. Mett said, that he sold just now this car to some organization and, may sale to me another car, same model with deposit from me. I agreed to pay a deposit for the car with the same offer price, but Mr. Mett said, that the car is more expensive... The game, which we all knew take place in any Dealership,- but when you are have a price promise...it is not acceptable. I think, the Management of Northbrook Toyota a must respect their customers, specially returned customers ( we already bought with them a few cars previously, but with different management). I spent over an hour there and, left completely dissatisfied, loosing trust to any promised price by Edmunds. com in the future... More

Better alternatives I was baited and switched on some internet pricing on a Saturday. I even printed off the e-mails I had been in correspondence with them when I arrive I was baited and switched on some internet pricing on a Saturday. I even printed off the e-mails I had been in correspondence with them when I arrived. Their overall selection wasn't all that impressive and the sales guy seemed a little shady. I don't think Toyota would approve of what this operation does. More

They only care about a sale. I bought a car from there a few yrs ago and the service was great but now they only care about getting a sale done they failed to mention to me about I bought a car from there a few yrs ago and the service was great but now they only care about getting a sale done they failed to mention to me about problems with the car even when I ask about the car fax the sales person even lied about things that had been done on the car and they haven't now I see why this place goes threw so many sales persons & management and on top of that I call to speak to someone and get know response now that they made a sale I wouldn't go back there for a free car wash More

I initially I had issues with my pre-owned car purchase from Northbrook Toyota. I purchased the car online and traveled from Atlanta to Chicago to pick it up. The car seemed perfect online and from talking from Northbrook Toyota. I purchased the car online and traveled from Atlanta to Chicago to pick it up. The car seemed perfect online and from talking to the Sales Reps, it was fully loaded and even had a navigation system and upgraded BMW wheels. According to the Salesmen the only issues the car had were minor scuffs on the R. side wheels and scuffs under the front bumper. However, upon inspection of the car I realized that the things he pointed out were worse than previously stated. It also had a few minor cosmetic issues and a couple major cosmetic issues as well that were not disclosed. So, I was given an additional $200 off. Still, I was apprehensive about purchasing the car, but since I traveled over 500 miles I did not want to go home empty handed. However, once I got home and ordered navigation discs for the car, I realized that the navigation system did not work. So, I had to spend $1200 replacing the entire CCC unit. Therefore, I felt upset because the car was advertised as having a working navigation system but the discs were not present at the time I picked the car up so I couldn't test the system myself. Then, considering the other issues I had with the purchase I was even more upset. So, I presented this issue to Northbrook Toyota and never received a response. However, I continued to press the issue and they gave me $800 back as a goodwill gesture. Overall I'm satisfied with my car and I do understand that it was a used car purchase, so there will be wear and tear. But, for a $22,500 car, a couple hundred dollars could have been spent on reconditioning and a more through testing of all the major electronics in this car by the dealership could have prevented all of this. Therefore, I recommend that you get a pre-purchase inspection if you are traveling to purchase a car or if you are not very knowledgeable about cars. More

Service was performed on my 1994 4-Runner that was not needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have no needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have not seen any reimbursement nor any communication from him! Was treated by service manager in quite a negative way. The customer serivce I received was the worst I have had. I will be reporting this incident to the BBB, news and media sources. More