Toyota on Edens

Sleazy sales tactics When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the warranty being voided. That scare tactic is for the sake of a few more bucks to the dealer. I would avoid dealing with this type of salesmanship. After I told him what I thought of his tactics, he then said it was OK to have it installed by Abt or Best Buy. More

Car is okay, but staff have issues Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That proc Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That process was relatively smooth. - The staff members are friendly. Cons: - It took months, and nagging from me, to get them to actually complete the final licensing and registration for my car. - When they did file for my real plates, they entered my SSN incorrectly (one incorrect digit). This meant that when I went to get my driver’s license in my new state, that the DMV had to open a fraud investigation to verify that no one was trying to steal my identity. I was not allowed to get my license until the investigation cleared things up, which took a while and was especially frustrating because my license from my old state expired during that time. - It’s a new-ish car with one of those fancy key fobs. They promised 2 keys and couldn’t find the second one when I picked the car up. Jon promised to mail me a second key, or a check for $300 (he said that’s about what they cost). I have spoken with someone there no less than 10 times, asking to get a second key or the check, and I have still not received either. This is extremely frustrating. - The sales staff are in acrimonious competition with each other. I understand that there is always some jockeying for sales amongst any staff at a dealership, but you really shouldn’t let that affect your relationship with your customers. Keep it to yourselves. It was blatant and disruptive to my purchasing experience. I had multiple staff members calling me, some from their personal cell phones, giving me different instructions so that they could steal sales from each other. It’s confusing, inappropriate, and unprofessional to place your customers in that position. - All of these things put together equal MANY hours of wasted time and mental effort on my part, during an already hectic time in my life. I would not buy a car from them again. More

Promised price not approved by Sales Manager A price promise offer ID# 8438PKPK0630 per Edmunds. com is not exclusive guaranteed dealer price per my experience with Northbrook Toyota Sales Manage A price promise offer ID# 8438PKPK0630 per Edmunds. com is not exclusive guaranteed dealer price per my experience with Northbrook Toyota Sales Manager I. Mett 6/30/15. I received an offer @6:00pm and, called after work @8:09pm to the Dealership and, I asked, if they have the car still available. The salesman with whom I spoke, R. Schneider invited me to prove that I have on hand this offer and, he will find for me this car, I said, that will be there in 30min. I arrived@8:30pm and, saw this car with the same serial# as an offer on the parking by the Dealership, so I came inside and, asked for this salesman. I show the offer to him. Another 30min him and I. Mett played a game, that they can not find the offer on their system, even it was given by their Internet manager David Segil, who sent to us several emails previously but, per Mr. Mett wasn't available this evening...and, waisted my time with NO Deal Instead, at 9:30pm Mr. Mett said, that he sold just now this car to some organization and, may sale to me another car, same model with deposit from me. I agreed to pay a deposit for the car with the same offer price, but Mr. Mett said, that the car is more expensive... The game, which we all knew take place in any Dealership,- but when you are have a price promise...it is not acceptable. I think, the Management of Northbrook Toyota a must respect their customers, specially returned customers ( we already bought with them a few cars previously, but with different management). I spent over an hour there and, left completely dissatisfied, loosing trust to any promised price by Edmunds. com in the future... More

Better alternatives I was baited and switched on some internet pricing on a Saturday. I even printed off the e-mails I had been in correspondence with them when I arrive I was baited and switched on some internet pricing on a Saturday. I even printed off the e-mails I had been in correspondence with them when I arrived. Their overall selection wasn't all that impressive and the sales guy seemed a little shady. I don't think Toyota would approve of what this operation does. More

They only care about a sale. I bought a car from there a few yrs ago and the service was great but now they only care about getting a sale done they failed to mention to me about I bought a car from there a few yrs ago and the service was great but now they only care about getting a sale done they failed to mention to me about problems with the car even when I ask about the car fax the sales person even lied about things that had been done on the car and they haven't now I see why this place goes threw so many sales persons & management and on top of that I call to speak to someone and get know response now that they made a sale I wouldn't go back there for a free car wash More

I initially I had issues with my pre-owned car purchase from Northbrook Toyota. I purchased the car online and traveled from Atlanta to Chicago to pick it up. The car seemed perfect online and from talking from Northbrook Toyota. I purchased the car online and traveled from Atlanta to Chicago to pick it up. The car seemed perfect online and from talking to the Sales Reps, it was fully loaded and even had a navigation system and upgraded BMW wheels. According to the Salesmen the only issues the car had were minor scuffs on the R. side wheels and scuffs under the front bumper. However, upon inspection of the car I realized that the things he pointed out were worse than previously stated. It also had a few minor cosmetic issues and a couple major cosmetic issues as well that were not disclosed. So, I was given an additional $200 off. Still, I was apprehensive about purchasing the car, but since I traveled over 500 miles I did not want to go home empty handed. However, once I got home and ordered navigation discs for the car, I realized that the navigation system did not work. So, I had to spend $1200 replacing the entire CCC unit. Therefore, I felt upset because the car was advertised as having a working navigation system but the discs were not present at the time I picked the car up so I couldn't test the system myself. Then, considering the other issues I had with the purchase I was even more upset. So, I presented this issue to Northbrook Toyota and never received a response. However, I continued to press the issue and they gave me $800 back as a goodwill gesture. Overall I'm satisfied with my car and I do understand that it was a used car purchase, so there will be wear and tear. But, for a $22,500 car, a couple hundred dollars could have been spent on reconditioning and a more through testing of all the major electronics in this car by the dealership could have prevented all of this. Therefore, I recommend that you get a pre-purchase inspection if you are traveling to purchase a car or if you are not very knowledgeable about cars. More

Service was performed on my 1994 4-Runner that was not needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have no needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have not seen any reimbursement nor any communication from him! Was treated by service manager in quite a negative way. The customer serivce I received was the worst I have had. I will be reporting this incident to the BBB, news and media sources. More

Brought my car in to Northbrook Toyota to get a problem with my door window serviced. I was told that the part wasn't covered under warranty so I had to pay for it and for the labor. I got the car home and with my door window serviced. I was told that the part wasn't covered under warranty so I had to pay for it and for the labor. I got the car home and the problem still existed and so I brought it back in. I was told, i a rude manner, that I would have to pay for the labor to find out what was still wrong and to pay for a new part. I have a platinum agreement. The serice guy told me that It would be another $132 for another part and then $180 for labor for the second part but that they would waive the labor fee. I got very suspicious about all this so I called Toyota Care only to be told that I should not be charged AT ALL for the work because the subsequent damage was due to a failure caused by the original incorrect repair!! I am waiting tio hear back from Northbrook Toyota on this. all I can say is BEWARE about the service charges here!! Thank goodness that Toyota Care was honest!!! More

We needed a used small car for one of our parents and after looking through various models on CarGurus came up with a Scion at Northbrook Toyota. Ziad was "up" and we looked over the car. Already knowi after looking through various models on CarGurus came up with a Scion at Northbrook Toyota. Ziad was "up" and we looked over the car. Already knowing the Internet price, he didn't even start with the price that was posted on the windshield. A bit of more haggling and we ended up with a good deal for the little car. The paperwork process seems to take forever these days. Overall a good experience at a Toyota dealer, our first one in a very long time. Would I purchase another car from them in the future? Yes, I would give them another shot at earning my business. More

If you like being constantly contacted even after you've bought a car somewhere else, this place is for you. It took 5 times of replying telling them to take my name off their list to finally get it taken o bought a car somewhere else, this place is for you. It took 5 times of replying telling them to take my name off their list to finally get it taken off (according to Igor Metzer, manager) and yet I still get called. More