Toyota on Edens

Great experience and great deal! I don't know why most of the reviews for Northbrook Toyota aren't great - probably because it's a car dealership and those folks don't tend to get goo I don't know why most of the reviews for Northbrook Toyota aren't great - probably because it's a car dealership and those folks don't tend to get good reviews in general? We had a really great experience with Brian Ferguson at Northbrook Toyota - such a genuine nice guy. I came in on a Monday with my 11 month old, knowing we were interested in the Highlander. He let me drive it home so my husband could test drive it - which was HUGE and saved us a major inconvenience as we wouldn't have to go back during the busy time on a Saturday. I felt zero pressure to buy on the spot - and we didn't. We waited a day :) I couldn't wait any longer! It's a great car, and Brian was willing to work within our budget parameters to get creative. It was zero hassle, and while I didn't have time to do the official 30 minute 'car feature walk-through', Brian told us to come whenever and he'd make time for us. I'm confident in the car and our experience was positive. If we like the car as much as we do now, we'll continue to go back to Brian for many years. More

Horrible Expirience My experience is only about having a spoiler installed on my car. The second issue with NB Toyota is still pending response, so for now I will not pos My experience is only about having a spoiler installed on my car. The second issue with NB Toyota is still pending response, so for now I will not post pictures or go into. I paid to have a spoiler installed on my Camry, the just was done very poorly. I had to come back to get the spoiler to sit correctly. After I got the car back, of course it was clean and waxed so imperfections on the trunk are hard to see. After a few weeks it became clearly visible. The scratches alongside the bottom panel of the spoiler on the trunk lid and inside the trunk under the trunk lining. They tried to cover up with touch up paint and made it looks worse. Based on my other issue with their service that was done at the same time I do not expect resolution of response. I emailed about both and big fat nothing. More

Outstanding Experience! Recently made a purchase from Northbrook Toyota and must say that our experience was awesome! We were immediately welcomed and since we had called pr Recently made a purchase from Northbrook Toyota and must say that our experience was awesome! We were immediately welcomed and since we had called prior to coming in, the dealership already knew what vehicle we were interested in. Danilo Chacon was our salesman and he was very attentive and informative. If he didn't have an answer to our question, he would make every effort to get it! This dealership worked with us as far as price and they went the extra mile to fix minor details and issues with the exterior portion of the car. Absolutely amazing experience! Definitely recommend this dealership and of course our salesman, Danilo Chacon. More

Mike Rancharan: A+ The dealership itself is underwhelming; it's cramped and even a bit disorganized. But a new building and lot should fix that. Mike Rancharan helped me The dealership itself is underwhelming; it's cramped and even a bit disorganized. But a new building and lot should fix that. Mike Rancharan helped me find a used car and in the process proved to be patient, kind, and flexible. It did not feel like I was being pushed around or manipulated, and Mike helped me get a great deal in the end. Financing was a breeze as well, as they matched the best loan offer I had brought in, making everything a lot simpler. More

Bait-and-switch This dealership lures you in with the promise of a cheap internet price but then magically the vehicle you want is not available. And that's just sale This dealership lures you in with the promise of a cheap internet price but then magically the vehicle you want is not available. And that's just sales. Service is worse: long lines, surly staff, promised loaners that never materialize. More

dishonest and/or incompetent...take your pick! I am in the process of contacting the Better Business Bureau and media as this dealership is just that horrible. Details to come, but you can all se I am in the process of contacting the Better Business Bureau and media as this dealership is just that horrible. Details to come, but you can all see the multiple reviews of the terrible experiences people are having with this place. Peter Laskowski is a waste of time, and the only one who seems to be apologetic is Kevin, the customer service manager. If I were him, I'd find a different place to work, because there seems to be a culture of dishonesty here. As others have written, NEVER, EVER, EVER do business with Northbrook Toyota because they will give you the business, that's for sure! More

Never trust these guys!They make fake promises Never do business here! I planned to buy a new car and they send a quote which includes all my requirements with my expected price as we discussed.Eve Never do business here! I planned to buy a new car and they send a quote which includes all my requirements with my expected price as we discussed.Even i confirmed the price through mails and calls before going there for buying.but they changed everything and they told that it was for a basic one and they wasted my time. Dont waste time believing these guys! Prathap More

Terrible Experience Never do business here! I brought my car in for a 30,000 mile service. They charged me nearly $200 and did an oil change, replaced air filters, etc. t Never do business here! I brought my car in for a 30,000 mile service. They charged me nearly $200 and did an oil change, replaced air filters, etc. they told me that I needed new tires (at 30,000 miles !!!) and wanted to charge me $1,100 plus tax. I came in to pick up the car on a Saturday and asked to see a donut spare in the rear compartment. The service guy brought it out and asked me to go pay my bill. I told him I'd be back after paying and I wanted to see if the tire fits in my car. When I came back after paying my bill, the tire was gone. They told me it was locked in parts and I should come back Monday. I made a special trip to see how the tire fit and now they locked it up? They knew I wanted to see it. I asked to see a manager and they told me there wasn't a manager and I needed to leave as they are closed . Then a salesman came over and started swearing at me to leave. He threatened me & got in my face. Michael Quigley, a sales manager, removed the salesman from the area and came over and apologized to me. (Michael was the one kind and decent person I experienced.) I couldn't believe what was happening!! I had never been treated so poorly. I left and drove straight to Naperville Toyota and was treated wonderfully. I bought new tires from Naperville for $700 !!! Far less then what Northbrook tried to charge me. When I was at Naperville, they looked at my service history and asked why I didn't buy the Toyota Care Plus package for $299, which I qualified for since my car had less than 31,000 miles. This package included the 30K, 35K, 40K and 45K service all for $299. Learning this, I was furious that Northbrook didn't offer it to me. I also learned that Northbrook Toyota shouldn't have charged me for an oil change as I just had one done at Northbrook at 25K miles and my car has full synthetic which requires oil changes at 10,000 Mile intervals. Now I Really felt cheated! Monday I called and asked for the service manage, Harry Kohl, and tried again that afternoon and Tuesday morning. He never returned my call. Tuesday afternoon, I called the Service Director, Peter Laskowski, and told him what had happened. I told him that I shouldn't have been charged for another oil change at $65 since I wasn't due and that his staff should have seen this in my cars profile. I ask why I wasn't offered the Toyota Care Service Package for $299 and he literally told me that, "It's not our responsibility to tell customers what promotions are available". I couldn't believe what I was hearing!!!! I asked if he would allow me to pay the difference between what I paid and the $299, and give me the service package. He said "No". I then contacted Toyota Corporate and they had Northbrook Toyota's Customer Relationship Manager, Catherine Sullivan, call me. (This took 2 tries on my part and another week). When Catherine called she also told me that Peter wasn't willing to charge me the difference. I then asked her for a coupon for another oil change since I paid for 2 within 5,000 miles and they shouldn't have charged me for another oil change. She said that Peter said No. I told her that I had 2 other cars that are 10 years old and was in the market for a new car and asked why they wouldn't resolve this issue for the $200. She said, "well, you didn't but the van from us so why would we expect you to buy your next car from us?" Really??? Did she just say that?? This is unbelievable! I told her that I had looked at Northbrook Toyota and they didn't have the van I wanted. Naperville did and so I bought it from them. But I live in Northbrook and had hoped to bring my car to Northbrook for service. But not now and not ever again! In fact, after the multiple bad experiences I had at Northbrook Toyota, I will make sure that I share these terrible customer service experiences with anyone looking to buy or service a Toyota. And I'll tell them how on every occasion, I had a wonderful experience at Naperville Toyota. But don't just take my word for it. Look on Google and compare the two dealer reviews. Northbrook has very poor reviews and Naperville has 545 reviews and a rating of 4.8 out of 5. I have owned and maintained a lot of cars in my life but never have I been treated so badly by a dealership. Peter Laskowski is an arrogant man who believes in over charging customers and doesn't know anything about customer service. When I brought it to his attention & he was given an opportunity to fix this on numerous occasions, he refused. The Toyota Care Plus package for $299 was proudly displayed in many locations at Naperville Toyota. But there weren't any displays anywhere at Northbrook. This is a Toyota promotion and Northbrook should have offered it. But it's telling how they'd rather over charge customers then do something to help customers. They should not have charged me for 2 oil changes within 5,000 miles and perhaps more importantly, when given an opportunity to make this right, they refused. Never go to Northbrook Toyota! More

Sleazy sales tactics When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the When I told Alex that I would have a remote starter installed by other than the dealership, he responded that such an installation could result in the warranty being voided. That scare tactic is for the sake of a few more bucks to the dealer. I would avoid dealing with this type of salesmanship. After I told him what I thought of his tactics, he then said it was OK to have it installed by Abt or Best Buy. More

Car is okay, but staff have issues Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That proc Pros: - The sales and financing staff worked with me as I was moving to another state so that I could arrive and pick up my car right away. That process was relatively smooth. - The staff members are friendly. Cons: - It took months, and nagging from me, to get them to actually complete the final licensing and registration for my car. - When they did file for my real plates, they entered my SSN incorrectly (one incorrect digit). This meant that when I went to get my driver’s license in my new state, that the DMV had to open a fraud investigation to verify that no one was trying to steal my identity. I was not allowed to get my license until the investigation cleared things up, which took a while and was especially frustrating because my license from my old state expired during that time. - It’s a new-ish car with one of those fancy key fobs. They promised 2 keys and couldn’t find the second one when I picked the car up. Jon promised to mail me a second key, or a check for $300 (he said that’s about what they cost). I have spoken with someone there no less than 10 times, asking to get a second key or the check, and I have still not received either. This is extremely frustrating. - The sales staff are in acrimonious competition with each other. I understand that there is always some jockeying for sales amongst any staff at a dealership, but you really shouldn’t let that affect your relationship with your customers. Keep it to yourselves. It was blatant and disruptive to my purchasing experience. I had multiple staff members calling me, some from their personal cell phones, giving me different instructions so that they could steal sales from each other. It’s confusing, inappropriate, and unprofessional to place your customers in that position. - All of these things put together equal MANY hours of wasted time and mental effort on my part, during an already hectic time in my life. I would not buy a car from them again. More