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Toyota on Edens

Northbrook, IL

3.8
400 Reviews

1530 Frontage Rd

Northbrook, IL

60062

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Showing 400 reviews

January 06, 2017

Personable experience with Alex Kazhdan Last week we bought our Toyota Sienna from Northbrook Toyota. I am delighted with the car and the excellent service. Alex Kazhdan provided a personabl More

by vivian77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kazhdan
Jan 07, 2017 -

Toyota on Edens responded

Hi Vanessa, Thank you for this great review. Alex certainly has a very straight forward way about him, and that is refreshing when your buying a car. We all believe there is an easy way to work out a great deal for everyone, without all the stress commonly associated with buying a car. I am grateful for your business, and your time to post here. I will share this with Alex and our staff. Sincerely. Dennis Pecho General Manager

December 22, 2016

Great dealer, service, and sales support. I was a Northbrook Toyota customer for 15 years, then tried something else which was not as great, so returned to Northbrook Toyota this year. Great More

by patti
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Siegel, Dennis Pecho
Dec 26, 2016 -

Toyota on Edens responded

Well Hi Patti. I see your post here as well as Yelp. I truly appreciate your glowing review of our men Scott and Reggie. We all try our level best to make everyone happy. It's apparent our team accomplished that with you. There reviews are important to us, and the customers researching us online. We are grateful you took your time to tell everyone how you feel about these two men. It's helpful and reassuring to everyone who reads it. Scott and Reggie have already seen these reviews, and are flattered. I will also share with our staff. We all remain at your service. Sincerely, Dennis Pecho General Manager

December 07, 2016

Alex is amazing! Alex K. is a good man. He took great care of me. I recently moved back to the burbs from the city and needed an SUV for my growing family. My Dad h More

by Daniel J Chookaszian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K, Damien G.
Dec 08, 2016 -

Toyota on Edens responded

Hi Dan, Here Too? Wow, Thank you so much. We appreciate you and your family. You are all very easy to work with. I also appreciate you posting about your experience. This helps people during their research. If there is ever anything I can do to help you, please feel welcome to contact me. Sincerely, Dennis Pecho

November 29, 2016

Great service, really want our business We had read some poor reviews and were unsure if we wanted our Camry serviced there but since it is the closest Toyota dealer to us we made the appoin More

by Michael & Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Ibrahim, Dennis Pecho
Nov 30, 2016 -

Toyota on Edens responded

Michael and Barbara, I appreciate you calling to address your concerns about past reviews. We accept them as fair criticism. We are improving each day, and know we can only earn our customers one at a time. We will only present facts and findings, but sell nothing. If you chose to have repairs made, we promise to perform these at a fair price, and with professional technicians. I am grateful you gave us the chance to prove ourselves. Sincerely, Dennis Pecho

November 21, 2016

Good service!! Thanks johnny ibrahim!@ Northbrook toyota. Just bought 17 camry took it to Schaumburg dealer for service. Service advisor there didn't even bother to More

by Nazia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny ibrahim
Nov 21, 2016 -

Toyota on Edens responded

Nazia, Thank you for this great review. Johnny does care, and it shows. We are all grateful for your business, and want you to know; we are all here for you. Sincerely, Dennis Pecho General Manager

November 11, 2016

Amazing car buying experience! I purchased my certified RAV4 Limited from Northbrook Toyota Oct.2016. I had an amazing car buying experience! Friendly, respectful, honest and up f More

by RAVGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Pecho
Nov 12, 2016 -

Toyota on Edens responded

Hi RAVGirl, You were a pleasure to work with. I am grateful for you. Your interest in knowing everything about your RAV is impressive (I don't know many who read the entire owner's manual, LOL). Your decisions are deliberate, and I appreciate that. I know it's been a tough year for you, but you manage to maintain a light hearted nature, and constant smile. I'm delighted you chose us as your Dealer. No matter what the question or concern is, I will always do my very best to make certain you are happy. Sincerely, Dennis Pecho General Manager

November 04, 2016

Absolutely worst experience buying used car Horrible, disrespectful, unprofessional used car buying experience I've ever had, period. Can't speak for other sales people as I know not all of th More

by Jacob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesperson didn't introduce himself
Nov 09, 2016 -

Toyota on Edens responded

Hi Jacob, I am sorry you were disappointed. The behavior you describe, is very uncommon for this gentleman. Nonetheless, I apologize on behalf of our store for anything you feel was less than a kind response. We recondition vehicles to some very high standards. I would like to know which car it was you saw, so I can review it myself to be certain those standards are being met. If there is something else you would be interested in, I would be happy to work with you myself. I can assure you, things will go well. Please feel welcome to contact me directly, (847) 664-4835 Sincerely, Dennis Pecho General Manager

October 17, 2016

Scott Rosengarden best dealer in the World We just come home and write review We buy today Toyota Camry 2017 this me Valenty Ilkiv We have good time with Scott Rosengarden he make great deal More

by Valilkiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rosengarden
Oct 19, 2016 -

Toyota on Edens responded

Valenty, Thank you for such a glowing review for our man Scott. He certainly does make buying a car simple. All our people know the value of making your experience a good one. No stress. No pressure. I will happily share your review with Scott and his Managers. With Gratitude, Dennis Pecho General Manager Northbrook Toyota

September 09, 2016

Excellent Manager and Professional Services I wanted to take a minute to rate my recent shopping experience at Northbrook Toyota. It was a very smooth process from the begging to the end. I woul More

by ZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
G. Manager Dennis Pecho and Johnny Ibrahim
Sep 09, 2016 -

Toyota on Edens responded

Zaya, Thank you for your kind words. We are all grateful you joined us. We found working with you, a true pleasure. Sitting down like friends and talking through what you would like, and how we can help, I feel is a much simpler way to buy a car. We will always be here at your service. Sincerely, Dennis Pecho

September 08, 2016

Great Service-Great People After my initial review, I was contacted by Dennis Pecho GM of the dealership. What a complete turnaround. Dennis went above and beyond to correct the More

by CamyDude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Pecho
Sep 09, 2016 -

Toyota on Edens responded

CamyDude, Thank you for giving me the chance to meet with you and discuss your concern. I understand the reason for your frustration much better now. After our discussion, we both reached the same conclusion. Your car looks good and will last a long time. Our good relationship will too. You are always welcome to reach out to me with anything, and I will always do my level best to find a solution. I am grateful you chose to post this review. I believe it demonstrates willingness on both sides to seek and find positive conclusions. Sincerely, Dennis Pecho

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