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Toyota on Edens

Northbrook, IL

3.4
404 Reviews

1530 Frontage Rd

Northbrook, IL

60062

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Showing 404 reviews

January 17, 2017

Great experience by a 2017 Corolla Dealership experiences often times can be exhausting and unpleasant, but the team at Northbrook Toyota seem to enjoy what they do and made the experie More

by Torria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D, Phath Ty, Jeff Kobayashi
Jan 18, 2017 -

Toyota on Edens responded

Hi Torria, Yes, we know buying a car is frightening sometimes. We are pretty good at making it seem simple, and even fun. Shouldn't it be? This is a huge investment. We like to see you enjoy it all the way through. Thank you for this kind review, but most of all, for your business. Sincerely, Dennis Pecho General Manager

January 15, 2017

Great experience buying a 2017 Toyota Highlander! We were interested in the Highlander but had a lot of questions. The salesman, Scott Rosengarden, was extrememly helpful in answering all of our quest More

by angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rosengarden
Jan 16, 2017 -

Toyota on Edens responded

Hi Angela, Thank you for your kind review. Scott is both friendly and knowledgeable. He, like everyone here, works to have your experience all you wish it could be. We have a humble store, but it's filled with nice, pressure-free people who have the same thing in mind; your happiness. I am delighted you chose us as your dealer. I look forward to seeing you for your first complimentary maintenance. Sincerely, Dennis Pecho General Manager

January 10, 2017

Great sales experience with Larry Breitman Larry was informative, helpful and very friendly. We never felt pressured and he really listened to us and got us wanted we wanted. He walked throug More

by Kirk Hoopingarner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Breitman, Jeff Kobayashi
Jan 10, 2017 -

Toyota on Edens responded

Hi Kirk, They both said you were a pleasure to work with. I am grateful for your business, and time taken to post this review. I spoke with you briefly on Saturday, and Monday, you're driving your new car. That's fast! We love that! We all remain at your service. Sincerely, Dennis Pecho General Manager

January 09, 2017

Great sales experience Last week we bought our new Camry XLE from Northbrook Toyota. We had a very pleasant experience. The staff was friendly and welcoming and very profe More

by dbails
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark King, Mike, Phath Ty
Jan 10, 2017 -

Toyota on Edens responded

Thank you so much for your review and kinds words about Mark and Ty. We keep a "no pressure" environment here, so much of the stress associated with buying a car is gone. Mark is fairly new with us, and his training was more; "just be yourself, and treat everyone as you would like to be treated", than is was sales training. We believe this is how it should be. I appreciate your business. Sincerely, Dennis Pecho General Manager

January 06, 2017

Personable experience with Alex Kazhdan Last week we bought our Toyota Sienna from Northbrook Toyota. I am delighted with the car and the excellent service. Alex Kazhdan provided a personabl More

by vivian77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kazhdan
Jan 07, 2017 -

Toyota on Edens responded

Hi Vanessa, Thank you for this great review. Alex certainly has a very straight forward way about him, and that is refreshing when your buying a car. We all believe there is an easy way to work out a great deal for everyone, without all the stress commonly associated with buying a car. I am grateful for your business, and your time to post here. I will share this with Alex and our staff. Sincerely. Dennis Pecho General Manager

December 22, 2016

Great dealer, service, and sales support. I was a Northbrook Toyota customer for 15 years, then tried something else which was not as great, so returned to Northbrook Toyota this year. Great More

by patti
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Siegel, Dennis Pecho
Dec 26, 2016 -

Toyota on Edens responded

Well Hi Patti. I see your post here as well as Yelp. I truly appreciate your glowing review of our men Scott and Reggie. We all try our level best to make everyone happy. It's apparent our team accomplished that with you. There reviews are important to us, and the customers researching us online. We are grateful you took your time to tell everyone how you feel about these two men. It's helpful and reassuring to everyone who reads it. Scott and Reggie have already seen these reviews, and are flattered. I will also share with our staff. We all remain at your service. Sincerely, Dennis Pecho General Manager

December 07, 2016

Alex is amazing! Alex K. is a good man. He took great care of me. I recently moved back to the burbs from the city and needed an SUV for my growing family. My Dad h More

by Daniel J Chookaszian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K, Damien G.
Dec 08, 2016 -

Toyota on Edens responded

Hi Dan, Here Too? Wow, Thank you so much. We appreciate you and your family. You are all very easy to work with. I also appreciate you posting about your experience. This helps people during their research. If there is ever anything I can do to help you, please feel welcome to contact me. Sincerely, Dennis Pecho

November 29, 2016

Great service, really want our business We had read some poor reviews and were unsure if we wanted our Camry serviced there but since it is the closest Toyota dealer to us we made the appoin More

by Michael & Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Ibrahim, Dennis Pecho
Nov 30, 2016 -

Toyota on Edens responded

Michael and Barbara, I appreciate you calling to address your concerns about past reviews. We accept them as fair criticism. We are improving each day, and know we can only earn our customers one at a time. We will only present facts and findings, but sell nothing. If you chose to have repairs made, we promise to perform these at a fair price, and with professional technicians. I am grateful you gave us the chance to prove ourselves. Sincerely, Dennis Pecho

November 21, 2016

Good service!! Thanks johnny ibrahim!@ Northbrook toyota. Just bought 17 camry took it to Schaumburg dealer for service. Service advisor there didn't even bother to More

by Nazia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny ibrahim
Nov 21, 2016 -

Toyota on Edens responded

Nazia, Thank you for this great review. Johnny does care, and it shows. We are all grateful for your business, and want you to know; we are all here for you. Sincerely, Dennis Pecho General Manager

November 11, 2016

Amazing car buying experience! I purchased my certified RAV4 Limited from Northbrook Toyota Oct.2016. I had an amazing car buying experience! Friendly, respectful, honest and up f More

by RAVGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Pecho
Nov 12, 2016 -

Toyota on Edens responded

Hi RAVGirl, You were a pleasure to work with. I am grateful for you. Your interest in knowing everything about your RAV is impressive (I don't know many who read the entire owner's manual, LOL). Your decisions are deliberate, and I appreciate that. I know it's been a tough year for you, but you manage to maintain a light hearted nature, and constant smile. I'm delighted you chose us as your Dealer. No matter what the question or concern is, I will always do my very best to make certain you are happy. Sincerely, Dennis Pecho General Manager

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