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Toyota on Edens

Northbrook, IL

3.4
404 Reviews

1530 Frontage Rd

Northbrook, IL

60062

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Showing 404 reviews

March 25, 2017

Very good place to bu t.v.g your car That was my first experience with Northbrook Toyota and I hope not the last one. I enjoyed to buy my car here. I got great price, great support and se More

by fraiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kezhdan
Mar 25, 2017 -

Toyota on Edens responded

Fraiber, Thank you for your review. We do all we can to make everyone's experience great. Alex is a "straight shooter" who tells it like it is all the time. This makes it a simple process where everything is on the table for you. We also know it shouldn't take a long time to buy a car, so we have learned to be very efficient. We appreciate the recognition, and are grateful for your business. Sincerely, Dennis Pecho General Manager

March 22, 2017

Overbroad arbitration clause Bought a new car, was required to sign away my right to sue -- could only go to arbitration through the Better Business Bureau. That's fairly standar More

by David R.
Recommend Dealer
No
Employees Worked With
sales manager
Mar 22, 2017 -

Toyota on Edens responded

David, As an attorney, I'm certain you reviewed every document you signed closely. All dealerships use the same forms, and they were all designed by attorneys. You purchased your car over a year ago, and now you are reviewing us, rather harshly, over a form you signed then? Truly, I don't even know how to respond other than to say I'm sorry. Perhaps next time, we can review the paperwork together. Sincerely, Dennis Pecho General Manager

March 22, 2017

Good purchase experience Was looking to upgrade my ride, replacing my 12-year-old Saab which I loved. The folks at Northbrook made me feel right at home and ultimately I went More

by RDRahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Brown
Mar 22, 2017 -

Toyota on Edens responded

RDRahn, You bought a great car. I do remember your Saab. Although it still ran well, it was definitely time. Thank you for your review(s) on multiple sites. that shows you are happy. We remain grateful for your business, and time to post these kind reviews. Sincerely, Dennis Pecho General Manager

March 20, 2017

2017 RAV4 XLE My 2nd purchase at this dealership 1st was good this 2nd time was excellent excellent thank you Scott will definitely recommend to family and friends More

by Rav40691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know who Dennis Pecho is it was a gentleman named Scott that work with me
Mar 20, 2017 -

Toyota on Edens responded

Hi Rav40691, It was Scott indeed. He genuinely cares, and it shows. I am delighted your experience got even better. We are grateful for your business. Sincerely, Dennis Pecho General Manager

February 25, 2017

Best in Class!!!! Purchased a Camry and after shopping all of Chicago the price and experience were absolutely exceptional. The team delivered as promised and I couldn More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Andrijausksite, Dennis Pecho
Mar 04, 2017 -

Toyota on Edens responded

Hi Mike, Thank you for the kind review. We always deliver what we promise, and believe that's how it should be. After shopping all the Chicago dealers, I am delighted you chose us. I hope to see you in Service for your Complimentary Maintenance. Sincerely, Dennis Pecho General Manager

February 12, 2017

I love my Toyota My total experience with Northbrook Toyota was in every way exceptional. Everyone was so pleasant and helpful. My salesperson ,Tony Decker, made the More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Decker
Feb 14, 2017 -

Toyota on Edens responded

Hi Happy, Tony is a good man who joined us recently from an unrelated business. He treats everyone as he would a friend. We liked that in him right away. Buying a car can be stressful, we know that. We do all we can to make it simple, and even fun. I am delighted you are happy (no pun intended), and have your dream car. I am also grateful for this kind review, and of course, your business. Sincerely, Dennis Pecho General Manager

February 08, 2017

First time buyer It's been 13 yrs since I bought a new car and I've never been this relax or not anxious buying a car. Despite my bad credit they were able to help me More

by DianaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Chacon And Damien
Feb 08, 2017 -

Toyota on Edens responded

Hi Diana, We are happy to help. Not everyone has perfect credit and have had "life's interruptions". We see our fair share, and know how to make things work without the pain and peril typically associated with those circumstances. We are grateful for your business, and this kind review. Sincerely, Dennis Pecho General Manager

February 08, 2017

Excellent Great service, Danilo Chacon & Manager Chad were friendly, straight forward & knowledgeable. Phath Ty financial manager was very informative.Excellent More

by Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Chacon
Feb 08, 2017 -

Toyota on Edens responded

Hi Mr. Patel, Thank you for the accolades for our people. We think they're great too. Your review is very helpful to those searching for a car and dealer. This shows how we are now, and makes people shopping know they can expect to find nice people here. We appreciate your help, and your business. Sincerely, Dennis Pecho General Manager

February 04, 2017

Fantastic Old Fashion Car Buying Customer Service I just recently purchased a new 2016 Toyota Avalon Limited. I not only received a great price as the car was a new 2016 model being sold in 2017 but More

by Donald H Bodnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Decker, Damien Galvin, Eddie Perez, Dennis Pecho
Feb 08, 2017 -

Toyota on Edens responded

Hi Don, You are wonderful to say such nice things. You had valid questions, relevant to how you want things to be. I was happy I could help. I will share this with Tony and his Managers. You are a pleasure to work with. We appreciate your business. Sincerely, Dennis Pecho General Manager

January 26, 2017

Love Northbrook Toyota Thank you Northbrook Toyota for a great and easy experience buying my new 2017 RAV 4! Larry Breitman was my salesman and he helped me with everything! More

by crkrnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Breitman, Dennis Pecho
Jan 28, 2017 -

Toyota on Edens responded

Hi crkrnc? Thank you for your great review, and compliments for Larry. By now, folks are beginning to see we've changed. I appreciate you helping us get the word out on how easy it is to buy a car here. I hope to see you when you are in for your complimentary maintenance. Sincerely, Dennis Pecho General Manager

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