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Toyota on Edens

Northbrook, IL

3.9
398 Reviews

1530 Frontage Rd

Northbrook, IL

60062

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Showing 398 reviews

April 07, 2017

Nice and respectful people This is the place that proves human resource is much more important than facilities. Manager (Chad) is awesome and the sale person Michael was so h More

by Arash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mulholland, Michael Gabelbauer and Damien Galvin
Apr 15, 2017 -

Toyota on Edens responded

Thank you Arash. Our people make the difference. We may not have the newest facility (yet anyway). We do have some of the nicest people anywhere. this helps keep things simple, and make buying a car fun. I will happily share your review with the gentlemen you mentioned. They will be grateful. We all appreciate your business. Sincerely, Dennis Pecho General Manager

April 02, 2017

excellent Very nice people and very helpful . especially scott siegel. Without that person the vehicle would never have left the lot sold to me.never met the he More

by nate heiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott siegel
Apr 04, 2017 -

Toyota on Edens responded

Nate, Thank you for recognizing Scott. He has been here for 34 years, and possibly the most knowledgeable people about Toyota anywhere. He also is a believer in the simple, straight forward way of doing business, is the best way. We are grateful for your business. We are equally thankful for this great review. Dennis Pecho General Manager

March 29, 2017

Knowledgeable, professional, low key sales, good price I returned to Northbrook Toyota because of my prior experience - 17 years ago- and was very happy. It was time to trade in my 2000 Camery. Danilo Cha More

by BF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Chacon, general manager, finance staff
Apr 04, 2017 -

Toyota on Edens responded

Hi Bonnie, Posting on more than one site says a lot. We are so grateful we had the chance to work with you. With you buying a car every 17 years, we are honored you chose to work with us. We have evolved ourselves to this "low key" atmosphere because we know buying a car is not fun. It should be though, so we do our best to keep it simple. I really appreciate your business, and this kind review. Dennis Pecho General Manager

March 26, 2017

Super Dealership Just came home with my fourth car purchased at Northbrook Toyota. Debra Alvarez in Sales and General Manager Dennis Pecho were terrific to do busines More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debra Alvarex, Dennis Pecho
Mar 27, 2017 -

Toyota on Edens responded

Hi Arthur, You are a pleasure to work with. We both are grateful for your business, and this kind review. These reviews show the good changes we are making here. Customers shopping for a car, are also shopping for the right place to get that car. Your review counts. Thank you. Dennis Pecho General Manager

March 25, 2017

Very good place to bu t.v.g your car That was my first experience with Northbrook Toyota and I hope not the last one. I enjoyed to buy my car here. I got great price, great support and se More

by fraiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kezhdan
Mar 25, 2017 -

Toyota on Edens responded

Fraiber, Thank you for your review. We do all we can to make everyone's experience great. Alex is a "straight shooter" who tells it like it is all the time. This makes it a simple process where everything is on the table for you. We also know it shouldn't take a long time to buy a car, so we have learned to be very efficient. We appreciate the recognition, and are grateful for your business. Sincerely, Dennis Pecho General Manager

March 22, 2017

Good purchase experience Was looking to upgrade my ride, replacing my 12-year-old Saab which I loved. The folks at Northbrook made me feel right at home and ultimately I went More

by RDRahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Brown
Mar 22, 2017 -

Toyota on Edens responded

RDRahn, You bought a great car. I do remember your Saab. Although it still ran well, it was definitely time. Thank you for your review(s) on multiple sites. that shows you are happy. We remain grateful for your business, and time to post these kind reviews. Sincerely, Dennis Pecho General Manager

March 22, 2017

Overbroad arbitration clause Bought a new car, was required to sign away my right to sue -- could only go to arbitration through the Better Business Bureau. That's fairly standar More

by David R.
Recommend Dealer
No
Employees Worked With
sales manager
Mar 22, 2017 -

Toyota on Edens responded

David, As an attorney, I'm certain you reviewed every document you signed closely. All dealerships use the same forms, and they were all designed by attorneys. You purchased your car over a year ago, and now you are reviewing us, rather harshly, over a form you signed then? Truly, I don't even know how to respond other than to say I'm sorry. Perhaps next time, we can review the paperwork together. Sincerely, Dennis Pecho General Manager

March 20, 2017

2017 RAV4 XLE My 2nd purchase at this dealership 1st was good this 2nd time was excellent excellent thank you Scott will definitely recommend to family and friends More

by Rav40691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know who Dennis Pecho is it was a gentleman named Scott that work with me
Mar 20, 2017 -

Toyota on Edens responded

Hi Rav40691, It was Scott indeed. He genuinely cares, and it shows. I am delighted your experience got even better. We are grateful for your business. Sincerely, Dennis Pecho General Manager

February 25, 2017

Best in Class!!!! Purchased a Camry and after shopping all of Chicago the price and experience were absolutely exceptional. The team delivered as promised and I couldn More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Andrijausksite, Dennis Pecho
Mar 04, 2017 -

Toyota on Edens responded

Hi Mike, Thank you for the kind review. We always deliver what we promise, and believe that's how it should be. After shopping all the Chicago dealers, I am delighted you chose us. I hope to see you in Service for your Complimentary Maintenance. Sincerely, Dennis Pecho General Manager

February 12, 2017

I love my Toyota My total experience with Northbrook Toyota was in every way exceptional. Everyone was so pleasant and helpful. My salesperson ,Tony Decker, made the More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Decker
Feb 14, 2017 -

Toyota on Edens responded

Hi Happy, Tony is a good man who joined us recently from an unrelated business. He treats everyone as he would a friend. We liked that in him right away. Buying a car can be stressful, we know that. We do all we can to make it simple, and even fun. I am delighted you are happy (no pun intended), and have your dream car. I am also grateful for this kind review, and of course, your business. Sincerely, Dennis Pecho General Manager

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