Toyota on Edens

Exellent ! Car shopping can definitely be one of the most stressful experiences from deciding which car and what dealer is offering the best deals to the financ Car shopping can definitely be one of the most stressful experiences from deciding which car and what dealer is offering the best deals to the financing etc... This time was no exception when I was searching for a new vehicle after 11 yrs with my sweet Toyota Corolla . Because my Toyota was so reliable and Toyota continues to top the consumer reports for #1 vehicle for safety and reliability I knew Toyota was were I wanted to go first. I visited the Toyota dealer by my home which was 5min away ..... I had forgotten how stressful the process could be until I was completely treated with horrible costumer service which had me running out of that dealer practically in tears! I almost decided not to deal with Toyota if this is how their service will be because they didn't deserve my business period! But my boss said have you tried going to Northbrook Toyota, which by the way is 45min from my home, so I decided to reach-out since I really wanted to buy a Toyota again. I was contacted by a Salesman named Anthony and can I tell you he was nothing short of professional over the phone so I decided to make a visit last Friday after work. All I can say is WOW..... the dealer location itself it probably the least fancy from the few I had visited prior but never judge a book by its cover because this location was grand in professionalism and costumer service. Anthony went above and beyond not only to get me the best deal available but he was also so kind , and attentive to my needs! Then the Manager Andrew comes over to greet me, which by no other Toyota dealer I visited had done, and that was before he found out I was a costumer with excellent credit , but his goal was to make my experience as personal as possibly and he succeeded! More Toyota managers should adapt this procedure!! As the experience couldn't have been any better ....Then I met the fiancée guy Damien and mind you it's closing time at this point and most people would be trying to get out as soon as possible on a Friday night but Damien went over everything until my husband and I understood our options and overall purchase and he did it with great knowledge and without making us feel rushed,which is so important when your talking about such a big purchase. I have decided to now install a remote starter and I will take the drive to have it done there!! In conclusion, car shopping is still a stressful process any purchase at that caliber is but if you want it to be the best experience possible with attentiveness and professionalism and knowing your not getting ripped off ! Go visit Northbrook Toyota and ask for Anthony !!!!!!!!! I love my 2018 Toyota Camry ! Thank You all for such a positive experience !!!! More

Very Good Servicd Right when I walked in I was greeted. I was offered a test drive right when I sat down. Very good service. Julianna, a new car salesman, and Andrew he Right when I walked in I was greeted. I was offered a test drive right when I sat down. Very good service. Julianna, a new car salesman, and Andrew helped me. More

Love my RAV4! Alex curated the best car buying experience I could have wished for. He listened to exactly what I wanted and truly delivered. I love my RAV4 -- gentl Alex curated the best car buying experience I could have wished for. He listened to exactly what I wanted and truly delivered. I love my RAV4 -- gently used but in perfect condition and the best deal compared to all other online listings I found. Also, Alex and his colleagues were very responsive and accommodating throughout my experience. I would absolutely highly recommend Alex to all of my friends and family. More

Extremely Satisfied Prius 4 Customer I was very impressed with the dealership, they were immediately attentive but not over bearing. They display a culture that shows respect for the cust I was very impressed with the dealership, they were immediately attentive but not over bearing. They display a culture that shows respect for the customer with the goal to make the customer happy. Very refreshing. I will recommend this dealership to all of my friends and family. My interest was comparing the Prius to Camry Hybrid. I visited on Saturday, and Anthony Jimenez took care of me, started with the Prius test drive and he was extremely helpful in describing the features (lots of electronics to see). then moved on test drive of Camry and again, he was very helpful. In the end, I decided on the Prius (but a difficult choice). I told Anthony I hate negotiating and want their best price. He brought in the Sales Manager Andrew Low was also great (He seemed interested in me being happy and wanted feedback on my interaction with Anthony - a supportive manager) and gave me an offer that I accepted late Monday night as I believed it was extremely competitive based on doing my homework. Finally, I told Anthony I didn't want to hang out in the dealership long for the purchase, he arranged most of the paperwork so when I arrived on Tues night, I was out quickly. Finally, Damien Gavin, Dir of Finance, was involved in the end of the deal and clearly talked with Anthony as he carried out his part very effectively, again no high pressure for add-ons I was not interested in and happy with his explanation of the extended warranty and maintenance package for me to make the decision that was right for me. All positive! This team left me smiling as I drove down the street in my new wheels More

Positive Process went smoothly but would suggest streamlining the purchase time shorter. Larry was knowledgeable and professional and very patient. He took th Process went smoothly but would suggest streamlining the purchase time shorter. Larry was knowledgeable and professional and very patient. He took the time to make sure I knew the new car’s working system. More

Fast and Fair This dealership distinguished itself by being responsive to my needs. I did not have a lot of time to spend at the dealership, so Alex had the keys re This dealership distinguished itself by being responsive to my needs. I did not have a lot of time to spend at the dealership, so Alex had the keys ready for the cars that interested me. He also arranged for my trade-in to be appraised while we were test driving cars, so that was done by the time we got back. I went to the dealership because they advertised the nicest example of what I was looking for at the lowest price. They made a fair offer for my trade and were receptive to my offer, which was a bit lower than their asking price. Overall, it was a very positive experience. I didn't feel manipulated or forced to spend more time there than I wanted to. The car I bought was delivered in immaculate condition, which is always nice. Overall, I would recommend this dealership to someone looking for a no-nonsense vehicle transaction. More

Great sales person, Larry B. Larry was a terrific sales person. The entire process was smooth as a dime. Not one issue! It was a total PLEASURE working with this dealership. Ge Larry was a terrific sales person. The entire process was smooth as a dime. Not one issue! It was a total PLEASURE working with this dealership. George, the finance person was right on target! Everything organized without a hitch. Total smooth and delightful transition from old car to Brand New 2018 top of the line Corolla! Drove out of the parking lot feeling happy and pleased. Will return for service.....100 per cent sure! Many thanks🙃 More

Great Salesperson Northbrook Toyota was a very professional dealership. They do all the sales and tax documents for you. The car was in optimal condition. Julianna help Northbrook Toyota was a very professional dealership. They do all the sales and tax documents for you. The car was in optimal condition. Julianna helped me get my new car, she was so helpful and nice, had all the documents ready for me to sign. Would recommend buying from her. More

Easy and fair Alex K contacted me after I inquired about a trade and purchase. He had the car waiting for a test drive when I arrived. Went for a drive, talked pric Alex K contacted me after I inquired about a trade and purchase. He had the car waiting for a test drive when I arrived. Went for a drive, talked price and made a deal. No secrets, nothing hidden and I feel I got a good deal. More

we knew what we wanted so it was easy, simple and direct. We've purchased from this location previously. It's convenient, they're courteous, the service department is very reliable and our sales person this We've purchased from this location previously. It's convenient, they're courteous, the service department is very reliable and our sales person this time was very efficient and professional. More