Toyota on Edens

Pleased with the car, not the experience. Like any smart consumer these days, I did all the leg work/research on the vehicle before even contacting the dealership, and also had a loan set up t Like any smart consumer these days, I did all the leg work/research on the vehicle before even contacting the dealership, and also had a loan set up to be finalized through my bank before going in to personally see the vehicle. I expressed this to the agent I delt with, Alex, yet he still seemed to think it was necessary to hit my credit AND my co-buyer's credit with a whopping 6 hard inquiries! They ran it through 4 different banks, and 2 from Northbrook Toyota. At no point during my visit did I permit him or the dealership to do so, as I made it clear from the start that I had my own financing set up. It was like once I asked "what next?" after the test drive, the whole thing became a RUSH sell. They already knew I was interested, that I practically wanted it, and while I and my co-buyer stepped out to make a phone call to try to set up the auto insurance, every few minutes Alex was over our shoulders practically asking if we were done yet. After about 10 mins, he rushed us inside to fill out paperwork because supposidly "another buyer" had arrived to look at the car who "had an appointment." I dont believer this was true as it was never mentioned he had any appointments for the vehicle upon our arrival, but it seemed more of a selling tactic to rush the sale. The paperwork was rush rush, I was provided no copies of anything I signed with Alex (even though I asked for copies) accept for the report of my credit score I never gave permission for them to obtain. At the point I was asked to sign it, I was confused as to why my credit was run, and was immediately frustrated with the whole situation, but focused on completing the sale so we could leave. I was and still am very pleased with the vehicle, but the pressure I felt we were under was very unnecessary. 2 days later when we returned with the check for the vehicle, I asked the finance manager, Anthony, about the credit inquiries and his whole "idk" demeanor while failing to make eye contact didn't leave me convinced. (Not to say I was surprised because his useless chit - chat and willingness to cut corners to wrap up the bill of sale paperwork 2 days prior didn't go unnoticed.) Buyers BEWARE because additional reviews about the same thing happening to other consumers can be found plain to see on Google. Not a very reputable business if this is their standard practice. The fake salesman smiles and handshakes DONT make up for the drop in my credit score and overall dissatisfaction with the experience. More

Mandatory GPS accessory Bought a used car, sales team was good and helpful. I was disappointed that I was forced to pay for a GPS tracking device ($999.99) they installed, th Bought a used car, sales team was good and helpful. I was disappointed that I was forced to pay for a GPS tracking device ($999.99) they installed, the advertised price did not reflect the additional accessory. I should not be forced to pay for something I don't need or ordered, I like the car so I still ended up purchasing it with a little negotiation ($599.99 for GPS). Please don't force your customer to pay for an accessory they might not want. More

New Car Purchase My experience purchasing a car from Northbrook Toyota was the best I have ever had. Julianna Sapozhnikov could not have been nicer to deal with. I w My experience purchasing a car from Northbrook Toyota was the best I have ever had. Julianna Sapozhnikov could not have been nicer to deal with. I would recommend her and Northbrook Toyota to anyone contemplating purchasing a new car. More

The best dealer ever Julianna was nice and helpful, we had a great experience thanks to Julianna, we highly recommend Northbrook Toyota and Julianna Sapozhnikov, contact t Julianna was nice and helpful, we had a great experience thanks to Julianna, we highly recommend Northbrook Toyota and Julianna Sapozhnikov, contact this dealer,you will not regret More

very nice julianna was great, very nice and helpful, did a very good job as an agent, taught me about the car, negotiations were easy, etc etc julianna was great, very nice and helpful, did a very good job as an agent, taught me about the car, negotiations were easy, etc etc More

Great salesman; poor facility Larry B was excellent in our understanding of a new Toyota Camry and we bought a new Camry. The physical facilities are deplorable with dirt everywhe Larry B was excellent in our understanding of a new Toyota Camry and we bought a new Camry. The physical facilities are deplorable with dirt everywhere and in need of major repair and renovation. It's much too small for a dealership. The village of Northbrook needs to step in insist that renovations and repairs are made. More

Great experience We had a great experience thanks to Alex Kazhdan. Everything went so quickly and smoothly, unlike two other dealers we visited. We highly recommend No We had a great experience thanks to Alex Kazhdan. Everything went so quickly and smoothly, unlike two other dealers we visited. We highly recommend Northbrook Toyota and . More

No games, straight forward easiest purchase ever Called the dealership asking if they could do better on a deal I had on the table. The car was a toyota 2018 Camry XLE. They asked me to come and guar Called the dealership asking if they could do better on a deal I had on the table. The car was a toyota 2018 Camry XLE. They asked me to come and guaranteed they could do better with no games. Came in and so my friend Alex. Alex was simple and professional. Also gave me exactly what I wanted (great deal btw). Drove off with the car that day. If you are ready to make a deal, know what you want, and dont want your time wasted .....then come to this dealership. More

Fantastic place, great customer service! We had a great experience thankfully to Alex Kazhdan and others(who also helped entertain my baby)thank you guys! Everything went so quick and smooth We had a great experience thankfully to Alex Kazhdan and others(who also helped entertain my baby)thank you guys! Everything went so quick and smooth. Alex showed his high professionalism and knowledge of what he is doing. We are very happy and excited with our new purchase. Thank You so much Alex. Hope to see you again! More

Amazing Customer Service!!! I was in yesterday and purchased an iA. I love my new car. My sales man Anthony Jimenez was great!!! I was going back and forth on deciding which car I was in yesterday and purchased an iA. I love my new car. My sales man Anthony Jimenez was great!!! I was going back and forth on deciding which car I wanted, and he was extremely patient with me. The sales manager Travis was also very good in explaining everything to me so that can understand. I would def recommend Northbrook Toyota to everyone I know. Thank you all for making this process as painless as possible!!! More