Toyota on Edens

Positive Experience what car buying should be Julianna, Manny and Damian are all professionals and were courteous from start to finish in purchasing Toyota for my wife. Julianna score extra point Julianna, Manny and Damian are all professionals and were courteous from start to finish in purchasing Toyota for my wife. Julianna score extra points in sharing some European treats that my pregnant wife enjoyed. Will happily return to purchase another vehicle from this team. They were fair, went the extra mile in explaining functions of car and getting us most competitive rate. Cheers! More

Great buying experience Larry Breitman was a great salesperson to work with during and after the sale. Larry walked me through the purchase process and on scheduling added fe Larry Breitman was a great salesperson to work with during and after the sale. Larry walked me through the purchase process and on scheduling added features with the Service Department. He made the process easy. More

Great experience - low pressure - great deal Our experience with Northbrook Toyota is really our experience working with Larry - from initial visit to the visit we purchased our vehicle to the ve Our experience with Northbrook Toyota is really our experience working with Larry - from initial visit to the visit we purchased our vehicle to the vehicle delivery. Larry was very professional, knowledgeable, and low pressure. I spend a good amount of time with Larry during the delivery of our vehicle with Larry answering all my questions and showing me all the features of our new Highlander. I stopped back with my wife the next day to drop off our title for our trade-in and my wife had a few questions in what turned out to be, for all practical purposes, the delivery all over again. Larry spent another 30 minutes answering my wifes questions and going over the many of the features of our new vehicle. Also, working with the finance purson the night before was very easy and low pressure. Nothing negative to say - overall a positive experience. More

A Pleasant Used Car Purchase Experience at Northbrook Toyota Buying a vehicle is one of the more unpleasant things we are subjected to in our lifetimes, especially a pre-owned car. Most of my experiences have be Buying a vehicle is one of the more unpleasant things we are subjected to in our lifetimes, especially a pre-owned car. Most of my experiences have been true to script -- all of Robert Cialdini's "Powers of Influence" are engulfed by all levels of Sales and F&I, from reciprocity to scarcity. You can use your favorite search engine to look that one up and have a good laugh. But, usually tears come to mind when buying a used car, not laughs. I can assure you that was not the case with my recent experience at Northbrook Toyota. I will say, a little homework can go along way. So, do your research, assess the market and then go in with realistic expectations and good attitude. You'll be surprised how nice people will be in return. Larry Breitman sounded very pleasant on the initial phone call. He immediately confirmed in email my test drive appointment for the vehicle I had my eye on from online searches, and accommodated (also through email) an earlier appointment time. The pleasantness continued in-person. Larry was attentive, professional and definitely not pushy. He was very patient during the test drive, as the vehicle purchase was for my elderly mother-in-law. Between working with Larry, his Sales Manager and the Business Manager on all of the paperwork, the entire process took 2 hours including a healthy test drive. If you've never had the pleasure of buying a car from a dealership, you can count on 4 hours +, longer if financing. Larry, Scott and Anthony were all great to work with. I would highly recommend Larry as a transaction expert, nice guy; and no complaints about the dealership so far. I actually like the no-pretense, simple showroom, with no North Shore snootiness (even though it is in Northbrook). More

Good to Great new car purchase experience The Salesperson was great to work with. She reviewed the various RAV4 cars available on site and the options available with each vehicle Finance wa The Salesperson was great to work with. She reviewed the various RAV4 cars available on site and the options available with each vehicle Finance was very efficient and friendly in filling out the paperwork and making the car buying process easy. I was most impressed with the salesperson as she took time once the sale was complete to explain all of the features of my new purchase and set up the phone and bluetooth. I must have been in the dealership no more than 1.5 hours to complete the entire purchase. Very efficient crew. More

Service dept.sucks.They don't try to fix the problem. When in with a few problems.Eddie,Perez told me to go to a different dealer .I guess they dont want to help a customer that bought the vehicle from th When in with a few problems.Eddie,Perez told me to go to a different dealer .I guess they dont want to help a customer that bought the vehicle from them. More

New Rav4 at Northbrok We went to Northbrook Toyota to look at Rav4 options. We met with Larry and he could not have been nicer! He made the whole process easy to understa We went to Northbrook Toyota to look at Rav4 options. We met with Larry and he could not have been nicer! He made the whole process easy to understand. We have been going to Northbrook for years and will continue to do so, Thanks Larry! More

Knowledgeable and good customer service We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good opti We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota! More