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Toyota on Edens
Northbrook, IL
398 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 398 reviews
January 18, 2020
Excellent service and treated with respect. Nicholas Iacullo was very professional in handling my appointment. He explained what the work entailed and reviewed the charges when my car was ready. Iacullo was very professional in handling my appointment. He explained what the work entailed and reviewed the charges when my car was ready. More
by kdgdancer
Employees Worked With
Nicholas Iacullo
January 17, 2020
My whole family shops here!!! My whole family buys Toyotas. We buy them and service them at Northbrook Toyota. The service at this dealership is unparalleled. Not only do they s My whole family buys Toyotas. We buy them and service them at Northbrook Toyota. The service at this dealership is unparalleled. Not only do they service your car quickly, efficiently and economically, THEY GET IT RIGHT! I feel at home in this dealership. People take care of you here. I've worked with Reggie, Nick and Alex. Most recently, Nick took care of a concern I had with my RAV in record time. I could not be more pleased with the service team at Northbrook Toyota and with the incredibly helpful individuals who make up this team. Incredible cars, incredible service. More
by fleurs262
Employees Worked With
Nick Iacullo, Alex Cortez
January 17, 2020
Great customer service by Alex and Victor. For the escala notice, Alex informed me of expectations for service, and also when I asked, he offered me transportation/ride back and forth to my hou For the escala notice, Alex informed me of expectations for service, and also when I asked, he offered me transportation/ride back and forth to my house, about a mile from the dealership. That's when Victor came and took me to my home. The entire experience was smooth. Thank you for the great service provided. More
by Juan Guillen
Employees Worked With
Victor (Driver)., Alex Cortez
January 17, 2020
Great service Took the Sienna in as scheduled but family emergency slowed down my pickup. Everything was done on time and as a do it yourself person amazingly reas Took the Sienna in as scheduled but family emergency slowed down my pickup. Everything was done on time and as a do it yourself person amazingly reasonably. When the price was lower than the coupon they gave me the lowest price. Alexander Cortez was excellent with great communication. Thanks. More
by wilsonoken
Employees Worked With
Alex Cortez
January 15, 2020
I always have great service from the workers, however,here is what is wrong... 1. The waiting room is like the waiting room from xxxx— bad lighting, a constant thrum from the vending machines, i however,here is what is wrong... 1. The waiting room is like the waiting room from xxxx— bad lighting, a constant thrum from the vending machines, inadequate electrical outlets... basically like the dmv, and everyone likes the dmv, right? Wrong! 2. The bathroom stalls don’t all close. One stall had no toilet paper. It felt dirty... and a sign that said not to flush hair extensions and cat litter— what is that about?! 3. Appointment times. They are terrible. If I come in at 2:15 and you can’t even begin to touch my car until 3:15, my appt time should be 3:15. You put your workers productivity over your customer’s satisfaction. Am I happy? No. More
by Sarah
Employees Worked With
Nick Iacullo— he did a great job
January 15, 2020
45,000 mile maintence competent and informative. in and out in very reasonable time....explained work done and work needed. good print out of service performed and work ne competent and informative. in and out in very reasonable time....explained work done and work needed. good print out of service performed and work needed. More
by bill
Employees Worked With
Ryan Snyder
January 13, 2020
Love Reggie in Service! We have owned multiple Toyota models and have always brought them to Northbrook Toyota. Reggie has been our go-to service advisor. He always takes go We have owned multiple Toyota models and have always brought them to Northbrook Toyota. Reggie has been our go-to service advisor. He always takes good care of us and our vehicles. He is always been up front with us about the condition of our vehicles and advised us on the best course of action, especially with our 2004 Toyota Rav4 (our daughter's vehicle). We rely on him to make sure the vehicles are always ready, even when that old car needs to travel cross-country! Thanks Reggie!! More
by Mary Kay
Employees Worked With
Reggie Price
December 31, 2019
Informative and Efficient We leased a 2020 Corola, and were steered through the process efficiently, being explained throughly all our questions and concerns. Our salesperson We leased a 2020 Corola, and were steered through the process efficiently, being explained throughly all our questions and concerns. Our salesperson was most kind and helpful, along with finance manager. More
by jackman
Employees Worked With
Julianna Sapozhnikov, Damien Galvin, Jesse Moreno
December 22, 2019
Good Job Straight and to the point process. Much appreciated. Very competitive pricing. Visited several dealers and decided on Northbrook. Will consider them n Straight and to the point process. Much appreciated. Very competitive pricing. Visited several dealers and decided on Northbrook. Will consider them next time we need a new car. More
by lovecars
Employees Worked With
Julianna Sapozhnikov
December 20, 2019
buying a car Thanks for the work! buying a car was quick and comfortable! The car is in good condition. I think we will continue to work with this dealer. Thanks for the work! buying a car was quick and comfortable! The car is in good condition. I think we will continue to work with this dealer. More
by innastv21
Employees Worked With
Alex Kazhdan
