Toyota on Edens

Quick In and Out I needed to take my Toyota Corolla in for its 5000 mile checkup and decided to try an afternoon appointment instead of morning (which I usually do). I I needed to take my Toyota Corolla in for its 5000 mile checkup and decided to try an afternoon appointment instead of morning (which I usually do). I scheduled for the same day, drove it up, checked it in and was out within a half-hour of checking in. Granted there was nothing special needed, but the checkin process was easy and the service advisor (Nick Iacullo) was very professional and speedy in getting the car squared away. He also advised about the next visit that would be needed. Good job all around. More

Alex was responsive, helpful and courteous. Alex was very helpful in making sure my vehicle was up to date on all servicing aspects. He had my loaner car ready, and so I was in and out, and th Alex was very helpful in making sure my vehicle was up to date on all servicing aspects. He had my loaner car ready, and so I was in and out, and the work was done quickly. More

Excellent service at Northbrook Toyota Have had 2 recent service experiences with Northbrook Toyota. In both instances, service was friendly and efficient. They highlighted areas of concern Have had 2 recent service experiences with Northbrook Toyota. In both instances, service was friendly and efficient. They highlighted areas of concern but did not push me or try to oversell unwanted items. There is a shuttle service if needed but I chose to wait in their large waiting room. Would definitely go there again and highly recommend. More

As a female, bringing my cars in for service is not my favorite thing. But, Eddie has always taken great care of me by remembering me and treating me like a regular person. The last time I was in, I was d favorite thing. But, Eddie has always taken great care of me by remembering me and treating me like a regular person. The last time I was in, I was disappointed to learn that Eddie was no longer at this dealer. My experience that last time was terrible. It was busy, but I was treated rudely. So I was not looking forward to going back, but my car needed an oil change and while I did not enjoy my experience at all, I rely on the trusted service at Northbrook Toyota. Today, I met Alex and he completely changed my opinion of the customer service in the service department. He was welcoming, warm, thorough in his explanation and treated me with respect. You need more people like Alex in the Service department - people who treat others like...people. It makes quite the difference. More

Oil change. Very prompt, friendly service. Called on Saturday and they an appointment available. Service manager was very polite and friendly. Service waiting Very prompt, friendly service. Called on Saturday and they an appointment available. Service manager was very polite and friendly. Service waiting area could be improved. More

I have had nothing but wonderful experiences at Northbrook Toyota. I especially cherish Reggie Price in service. He is honest, principled, and anticipates my needs. Northbrook Toyota. I especially cherish Reggie Price in service. He is honest, principled, and anticipates my needs. More

Julianna and Alex were very friendly and kind. I had a good deal and service. I’ll recommend Northbrook Toyota to anybody who wants to buy a car. good deal and service. I’ll recommend Northbrook Toyota to anybody who wants to buy a car. More

Convenient Toyota Service Located adjacent to the Edens expressway in Chicago's northern suburbs, Northbrook Toyota is an "older" dealership - service waiting area is 'basic" w Located adjacent to the Edens expressway in Chicago's northern suburbs, Northbrook Toyota is an "older" dealership - service waiting area is 'basic" with limited frills. Nonetheless I have found service dept to be prompt and accurate with helpful service advisors. Afterall it is the quality of the service that is important not the 'frills"! More

Excellent service Northbrook Toyota has serviced my family's car and now mine for decades. Their commitment, integrity and professionalism is evident every time. Al Northbrook Toyota has serviced my family's car and now mine for decades. Their commitment, integrity and professionalism is evident every time. Alex Cortez especially takes time to share his knowledge, ensure understanding and provide exceptional service. Alex takes care of the details and keeps you coming back to Northbrook Toyota. More

From Sales to Service....My experience is always From Sales to Service.... My experience is always outstanding. The excellent service department at Northbrook Toyota is the reason that I am a return From Sales to Service.... My experience is always outstanding. The excellent service department at Northbrook Toyota is the reason that I am a returning customer. More