Toyota on Edens

After visiting no less than 10 different dealerships to investigate where to sign for a new lease (VW, Subaru, Honda, Kia) ... nobody came close to caring for us like the people at Northbrook Toyota. They investigate where to sign for a new lease (VW, Subaru, Honda, Kia) ... nobody came close to caring for us like the people at Northbrook Toyota. They were honest, cared about us, and worked very hard to help us get what we needed at a price we could afford. Julianna had been working with me for months via email, and her kind efforts payed off. Adem helped us once we came in the door along with Julianna, and we couldn't be happier! We are grateful to have another lease with Toyota (2020 Corolla) and we will certainly be recommending the Northbrook Toyota dealership to friends and family! More

Northbrook Toyota has serviced my 2003 Corolla from the beginning. No one there has ever disappointed me. Service is always explained and done on time. (In past experience (1987 Hatchback) with another d beginning. No one there has ever disappointed me. Service is always explained and done on time. (In past experience (1987 Hatchback) with another dealer, every oil change there was a surprise - a "problem" needing immediate attention - which prompted me to buy my next new car elsewhere. - NORTHBOOK TOYOTA) Northbrook has NEVER "pushed" any unnecessary work , or took advantage of "a little old lady". This past visit I met Alex Cortez again, and as always, he was a delight, very thorough, and took the time to chat. He has always been very honest. My cars will always be bought and serviced at Northbrook Toyota. More

Trust Service Adviser Like He Was My Older Brother Our 2005 Corolla, which we purchased new at this dealership, has 216,000 miles on it. It had not been to the dealer for major work or inspection in a Our 2005 Corolla, which we purchased new at this dealership, has 216,000 miles on it. It had not been to the dealer for major work or inspection in almost three years. (oil changes and tire rotations being done at a location closer to our home). Since I became the primary driver of this 2005 car three years ago, with my wife purchasing a new Corolla here, as her primary vehicle, I typically put on 25,000 miles a year. Given the grinding noise in the engine area that my wife and I both heard, it was time to "take it in to Reggie". He determined that the problem sound resulted primarily from the need for a new drive belt. He also recommended brake work, discovered a dangerous wheel bearing situation that required immediate attention, and performed some serious engine cleaning. At the same time, he avoided unnecessary recommendations: i.e. time and mileage would have suggested new spark plugs, and I had procrastinated for months on having these looked at, but these were deemed AOK. Twenty years experience with Reggie has taught me to listen to him like I listen to my own wonderful older brother. The car now runs as quietly as sitting in our living room, drinking coffee on a Sunday morning. Moreover, the previous mileage of 33 mpg is now exceeded, with my present estimate being 37 mpg. The price for the entire job, while not inexpensive, was definitely fair for the excellent quality and safety reassurance provided. With the 2005 wheel bearing needing to be ordered, (and you can't expect a dealer to carry a full inventory of 15 year old model parts), the service team still got completed around noontime the following day. My wife Angi and I could not be more satisfied with the concern for both our safety and our wallet, and the consistent, excellent service from Reggie and the team at Northbrook Toyota. More

Service Reggie is an outstanding service provider. My car was having an intermittent issue and he went out of his way to have someone look at it and help fin Reggie is an outstanding service provider. My car was having an intermittent issue and he went out of his way to have someone look at it and help find the problem. Initially, I had someone else there who told me I would be charged $145 for diagnostics, even though I had the extended warranty, if they could not determine the problem. Where as, Reggie insisted they look at my car and found the ignition coil was going bad on my car. He also made sure I fully understood what was wrong with my car, of which I realized I should not be driving it and he provided me with a loaner until the needed part came in to get it fixed. More

Excellent My windshield wiper was broken. Alex installed the new one (labor complimentary) and diagnosed a broken arm. New arm was installed quickly and with a My windshield wiper was broken. Alex installed the new one (labor complimentary) and diagnosed a broken arm. New arm was installed quickly and with a smile! More

NB Toyota always works on my car. Specifically, I work with Reggie in the service department. He always gives me great advice and works hard to get me in and out quickly and painlessly. The service work with Reggie in the service department. He always gives me great advice and works hard to get me in and out quickly and painlessly. The service work is always excellent. More

Scheduled service Car was ready on time and as promised. Since I could not wait at the dealership Alex contacted me routinely with status and when it would be ready. Car was ready on time and as promised. Since I could not wait at the dealership Alex contacted me routinely with status and when it would be ready. More

Never have to worry about your car being serviced I know I am listened to and my concerns will be addressed. This dealership has the best customer service I have ever experienced. Well done! I know I am listened to and my concerns will be addressed. This dealership has the best customer service I have ever experienced. Well done! More

The service is outstanding at Northbrook Toyota. Alex Cortez, service rep, was thorough, professional and kept me updated as to my wait time. I am glad I service my 2017 Sequoia at Northbrook Toyota. Cortez, service rep, was thorough, professional and kept me updated as to my wait time. I am glad I service my 2017 Sequoia at Northbrook Toyota. More