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Toyota on Edens
Northbrook, IL
398 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 398 reviews
February 22, 2020
Waste of time After looking at purchasing a Tundra, I was contacted by Julianna S. I was quoted a price which was also listed online. She set up an appointment for After looking at purchasing a Tundra, I was contacted by Julianna S. I was quoted a price which was also listed online. She set up an appointment for me to come because I told her I was ready to purchase the vehicle. When I came in, Adam S was the one who started to deal with me. Adem asked me what price I was looking for on the Tundra and I explained to him that in order to keep things simple and easy, I was ok with the price online I was quoted. Adem's exact words were "ok no problem." About 20 minutes later, Adem tells me the price I was quoted was wrong, that the vehicle price was the MSRP, an additional $3,500, as if someone would be foolish enough to pay MSRP. I immediately left after being treated so poorly. After I left, Julianna contacted me again via text and attempted to get me to come back in by proceeding to give me insulting monthly payment prices. Complete waste of time and a dealership that is dishonest and not forthcoming. Good luck if you are interested in purchasing a vehicle from this dealership. More
by JR
Employees Worked With
Julianna Sapozhnikov, Adem Senduy
February 22, 2020
Excellent My windshield wiper was broken. Alex installed the new one (labor complimentary) and diagnosed a broken arm. New arm was installed quickly and with a My windshield wiper was broken. Alex installed the new one (labor complimentary) and diagnosed a broken arm. New arm was installed quickly and with a smile! More
by ToughCustomer
Employees Worked With
Alex Cortez
February 19, 2020
NB Toyota always works on my car. Specifically, I work with Reggie in the service department. He always gives me great advice and works hard to get me in and out quickly and painlessly. The service work with Reggie in the service department. He always gives me great advice and works hard to get me in and out quickly and painlessly. The service work is always excellent. More
by jcohen
Employees Worked With
Reggie Price
February 18, 2020
Scheduled service Car was ready on time and as promised. Since I could not wait at the dealership Alex contacted me routinely with status and when it would be ready. Car was ready on time and as promised. Since I could not wait at the dealership Alex contacted me routinely with status and when it would be ready. More
by walter
Employees Worked With
Alex Cortez
February 18, 2020
Never have to worry about your car being serviced I know I am listened to and my concerns will be addressed. This dealership has the best customer service I have ever experienced. Well done! I know I am listened to and my concerns will be addressed. This dealership has the best customer service I have ever experienced. Well done! More
by bizzirizzi
Employees Worked With
Reggie Price
February 17, 2020
The service is outstanding at Northbrook Toyota. Alex Cortez, service rep, was thorough, professional and kept me updated as to my wait time. I am glad I service my 2017 Sequoia at Northbrook Toyota. Cortez, service rep, was thorough, professional and kept me updated as to my wait time. I am glad I service my 2017 Sequoia at Northbrook Toyota. More
by clarkekathleen63
Employees Worked With
Alex Cortez
February 14, 2020
Always happy when I go! I have owned Toyota's for 30 years and always have found them to be reliable cars. What is even better is about 25 years ago I found Northbrook Toyota I have owned Toyota's for 30 years and always have found them to be reliable cars. What is even better is about 25 years ago I found Northbrook Toyota for service of my Toyota's. These people are very honest, even have told me I didn't need a service I thought I did. They are courteous, polite and knowledgeable. I never worry about taking my Avalon in for service, quick, easy and never any worries! More
by JimBarnash1
Employees Worked With
Nick Iacullo
February 14, 2020
Wanted to take the time on behave of the smith family to say thank you to Alex . Has been super professional and honest with everything when we service our Toyota’s . From basic warranty work to maintaine n say thank you to Alex . Has been super professional and honest with everything when we service our Toyota’s . From basic warranty work to maintaine needed or just calling him randomly to ask question over the phone .Takes his time to explain to us how everything works on our cars and always answers all of our questions even doe they are silly ones sometimes . Thank you for educating my wife and me And making us feel like family . As long as you work at Toyota Alex we will continue to buy Toyota’s for life . More
by Pan
Employees Worked With
Not now , Alex Cortez
February 12, 2020
Great service Service department has kept my 13 year Prius humming. Most recently major work coordinated by Alex Cortez. Looking forward to working with him fo Service department has kept my 13 year Prius humming. Most recently major work coordinated by Alex Cortez. Looking forward to working with him for next 13 years. More
by Junearra
Employees Worked With
Alex Cortez
February 12, 2020
Fast! It was a quick and easy service. Everyone was great and I will be back for my next service. No hassles or unexpected charges. Thanks! It was a quick and easy service. Everyone was great and I will be back for my next service. No hassles or unexpected charges. Thanks! More
by Pete
Employees Worked With
Nick Iacullo
