Toyota on Edens

Awful experience. .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “ .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “sealing” the deal we walked out..we actually planned to buy two cars a new one and a used one..our sales guy was fine but it was the managers who ruined the sales for us..I heard from other people they had similar ..the dealership should keep in mind to treat customers the way they want to be treated..the slick high pressure tactics should be left to timeshares..not higher end car sales.. More

I HAD A DEAL WITH THEM FOR A 2023 TOYOTA CAMRY XSE,AND THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.0 THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.000$ ON THEIR NAME,I BOOKED MY TICKET FROM PENNSYLVANIA AIRPORT TO CHICAGO IL, 500$ I RENTED A CAR TO DRIVE TO AIRPORT, I SEND ALL THIS TO Julianna Sapozhnikov. AND THE NIGHT BEFORE MY FLIGHT 8:00 PM THE MANAGER JOHN PALADINO CALLED ME AND HE JUST TOLD ME YOU KNOW WHAT WE JUST SOLD THE CAR TO SOMEONE ELSE. BEWARE OF THIS PLACE I LOST MONEY FOR NOTHING OVER 600$ More

Don't use this dealership. They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of g They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of gauging the customer because they think they can. It is our responsibility as individuals to express our opposition to this very exploitive disregard. It's bad for the customer but is even worse for our country that needs to, and can resist inflation and unnecessary price increases. More

buying a new rav 4 car at the Eden showroom turned out to be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is damaged behind the plastic trim More

Unfortunately I wish I was writing a positive review, because my wife and I had an excellent buying experience at this dealership, the salesman was great and we had no issues getting our car. Everything because my wife and I had an excellent buying experience at this dealership, the salesman was great and we had no issues getting our car. Everything after that is what led me to leave a bad review, because I don’t want anyone else to deal with what Toyota on Edens put my family through. Within a week of purchasing a used 2021 Highlander last month (5 year power train warranty) the battery would not hold a charge longer than a day. I brought it into the service department who completely misdiagnosed a bad battery, repaired something that probably didn’t even need to be repaired (luckily covered under warranty) and told me that the car was safe to drive 8 hours for the holiday weekend to and from New York. Within 2 days of the vacation the battery would not start again. Upon finally getting back home I took the car to another dealership where I was charged $492 to get my battery replaced. After reaching out to Toyota on Edens to voice my frustration, I was offered a $200 service comp for future services. I’ve asked them two times to please have a manager reach out to me and I think it’s safe to say they do not care about their customers as long as that sale is made. The only positive is that they were willing to ruin their reputation over $292. Cheap lesson for myself. More