Toyota on Edens

buying a new rav 4 car at the Eden showroom turned out to be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is damaged behind the plastic trim More

Unfortunately I wish I was writing a positive review, because my wife and I had an excellent buying experience at this dealership, the salesman was great and we had no issues getting our car. Everything because my wife and I had an excellent buying experience at this dealership, the salesman was great and we had no issues getting our car. Everything after that is what led me to leave a bad review, because I don’t want anyone else to deal with what Toyota on Edens put my family through. Within a week of purchasing a used 2021 Highlander last month (5 year power train warranty) the battery would not hold a charge longer than a day. I brought it into the service department who completely misdiagnosed a bad battery, repaired something that probably didn’t even need to be repaired (luckily covered under warranty) and told me that the car was safe to drive 8 hours for the holiday weekend to and from New York. Within 2 days of the vacation the battery would not start again. Upon finally getting back home I took the car to another dealership where I was charged $492 to get my battery replaced. After reaching out to Toyota on Edens to voice my frustration, I was offered a $200 service comp for future services. I’ve asked them two times to please have a manager reach out to me and I think it’s safe to say they do not care about their customers as long as that sale is made. The only positive is that they were willing to ruin their reputation over $292. Cheap lesson for myself. More

BUYER BEWARE. Toyota on Edens, and James Cooper in particular, misrepresented the condition of a used car we purchased, which has ABS error codes, including U0126- Toyota on Edens, and James Cooper in particular, misrepresented the condition of a used car we purchased, which has ABS error codes, including U0126-00 and U3000-49 ECU Internal Circuit Failure. They did not allow a 3rd party pre-purchase inspection. They were grossly negligent in their in-house 130-point inspection, and by their own admission, did not perform basic even steps like check the car for error codes, which would have found these issues. When we brought inspection results from a reputable 3rd party mechanic, they replied "any mechanic can write anything" and said "do you trust your mechanic more than our mechanic?" After Toyota on Edens' mechanic took a second look at the car, they admitted that the codes did in fact exist and that they did not perform the basic step of checking for codes (so yes, my mechanic is more trustworthy than their mechanic). In particular, James Cooper destroys confidence in his dealership's brand, exhibited extremely unscrupulous behavior, has no business managing a car dealership. When I asked James, "Do you sell cars with these issues?", James replied "Yes we do", before walking away and later calling me a "smartass brother" for stating the facts. Why would anyone buy a car from Toyota on Edens if their sales manager proudly admits to selling cars with issues that they do not give customers a chance to identify in advance via pre-purchase inspection? Why does this dealer's owner allow James Cooper to create a BUYER BEWARE EXPERIENCE? Ultimately, issues were found in the rack and pinion mechanism causing the error codes, but James Cooper refused any fix, so we are now stuck with a car with error codes. When selling the car, they also use dishonest practices like saying $300 VIN etching is required by dealership policy when it is clearly an optional $20 job. Dishonesty, negligence, misrepresentation, refusal to fix. BEWARE! More