
Toyota on Edens
Northbrook, IL
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We bought a brand new 2025 Toyota Highlander at Toyota on Edens, and it’s already been in the shop twice — with less than 1,000 miles on it. The first issue happened while we were driving on the highway. Th Edens, and it’s already been in the shop twice — with less than 1,000 miles on it. The first issue happened while we were driving on the highway. The engine suddenly went into limp mode, which was extremely dangerous. The dealership found that the crankshaft sensor bracket was cracked and not installed properly — they admitted it was a manufacturer defect. That alone was alarming, but we tried to give Toyota the benefit of the doubt. Not long after that repair, we started hearing grinding noises. We brought it back, and now they’ve removed the entire engine and transmission. They keep calling it a “minor issue,” but there’s nothing minor about taking apart the entire powertrain on a vehicle this new. It raises serious concerns about long-term reliability. Then came the most shocking part: they found a loose washer trapped between the engine block and the transmission. It's hard to believe this was missed at the factory. Based on photos and the service report, it looks more like it happened during our first service visit when the crankshaft sensor was replaced. That kind of mistake could have caused major damage — and long-term issues we won’t even know about yet. To make matters worse, the service experience has been awful. Nobody returns your calls. Everyone tells you something different, and no one wants to take responsibility. The service manager shrugged it off with, “You have a warranty.” That’s not acceptable after spending nearly $50,000 on a brand new vehicle. We didn’t pay that kind of money to deal with engine teardowns and poor communication. And then there’s the GM. dismissive, and uninterested. When I finally went in person to get answers, I got the clear impression that he simply didn’t care. His attitude was, “Don’t tell me what you expect — we’ll do what we want. Very disappointed More
Awful experience. .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “ .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “sealing” the deal we walked out..we actually planned to buy two cars a new one and a used one..our sales guy was fine but it was the managers who ruined the sales for us..I heard from other people they had similar ..the dealership should keep in mind to treat customers the way they want to be treated..the slick high pressure tactics should be left to timeshares..not higher end car sales.. More
Horrific sales experience. Maria claimed floor mats not included with new car, then tried to extort a good online review in exchange for floor mats, then took 3 separate tries Maria claimed floor mats not included with new car, then tried to extort a good online review in exchange for floor mats, then took 3 separate tries to actually order correct mats that actually fit the car. Once she realized this would take more than one try, she actually asked “can you just live without them?!” We were shocked. No, we bought a new car. We expect the floor mats and decent service. Later she told us to come by for free car washes because the new car wash was open, but when I arrived Rick claimed it was "too cold" and when reminded it was 45 degrees, mansplained they were just "too busy." Look it up - 3 pm on January 25, 2025 it was 46 degrees in Northbrook, Illinois. The car wash where I later took it had a line around the corner. Every time I gave Toyota on Edens a chance to provide decent service, they biffed it completely. These wasted my time, they are disrespectful and dishonest. Once you buy the car, you're dead to them. I will not return. If you like spending many tens of thousands to be treated like a piece of trash or a worm, you will love Toyota on Edens!!! Oh, and hey guys! Thanks for removing my review. I can understand why you don’t like what I have to say, so i’ll be posting it absolutely everywhere. And when you flag it, I’ll repost it. Every time. You successfully treated me like dirt when i bought my Sienna, you win that round I guess, but i’m going to tell absolutely everyone. Have a great day. More
I HAD A DEAL WITH THEM FOR A 2023 TOYOTA CAMRY XSE,AND THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.0 THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.000$ ON THEIR NAME,I BOOKED MY TICKET FROM PENNSYLVANIA AIRPORT TO CHICAGO IL, 500$ I RENTED A CAR TO DRIVE TO AIRPORT, I SEND ALL THIS TO Julianna Sapozhnikov. AND THE NIGHT BEFORE MY FLIGHT 8:00 PM THE MANAGER JOHN PALADINO CALLED ME AND HE JUST TOLD ME YOU KNOW WHAT WE JUST SOLD THE CAR TO SOMEONE ELSE. BEWARE OF THIS PLACE I LOST MONEY FOR NOTHING OVER 600$ More
Kevin made my car buying experience easy and fun, and he made sure I got exactly what I was looking for! Thanks, Kevin! You’re the best! I’ll recommend you to anyone! made sure I got exactly what I was looking for! Thanks, Kevin! You’re the best! I’ll recommend you to anyone! More
I was with my daughter at your dealership recently. I was very impressed. Our sales person, Kevin Kelly, was very knowledgeable, professional, and helpful. He was also very personable and made the car I was very impressed. Our sales person, Kevin Kelly, was very knowledgeable, professional, and helpful. He was also very personable and made the car buying experience very enjoyable. I would definitely recommend your dealership and Kevin to others. Geoffrey Gluck More
Don't use this dealership. They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of g They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of gauging the customer because they think they can. It is our responsibility as individuals to express our opposition to this very exploitive disregard. It's bad for the customer but is even worse for our country that needs to, and can resist inflation and unnecessary price increases. More
buying a new rav 4 car at the Eden showroom turned out to be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is damaged behind the plastic trim More
Kyle my salesman was great! He found the vehicle I was looking for when no one else could. He kept me updated as to where the vehicle was during transport, each leg of the jou He found the vehicle I was looking for when no one else could. He kept me updated as to where the vehicle was during transport, each leg of the journey. It arrived on schedule. He then spent over an hour patiently showing me how each feature worked. (I’m 70 and not tech - savy). And he got me a great deal! Would definitely recommend and return. More