Toyota on Edens

We bought a brand new 2025 Toyota Highlander at Toyota on Edens, and it’s already been in the shop twice — with less than 1,000 miles on it. The first issue happened while we were driving on the highway. Th Edens, and it’s already been in the shop twice — with less than 1,000 miles on it. The first issue happened while we were driving on the highway. The engine suddenly went into limp mode, which was extremely dangerous. The dealership found that the crankshaft sensor bracket was cracked and not installed properly — they admitted it was a manufacturer defect. That alone was alarming, but we tried to give Toyota the benefit of the doubt. Not long after that repair, we started hearing grinding noises. We brought it back, and now they’ve removed the entire engine and transmission. They keep calling it a “minor issue,” but there’s nothing minor about taking apart the entire powertrain on a vehicle this new. It raises serious concerns about long-term reliability. Then came the most shocking part: they found a loose washer trapped between the engine block and the transmission. It's hard to believe this was missed at the factory. Based on photos and the service report, it looks more like it happened during our first service visit when the crankshaft sensor was replaced. That kind of mistake could have caused major damage — and long-term issues we won’t even know about yet. To make matters worse, the service experience has been awful. Nobody returns your calls. Everyone tells you something different, and no one wants to take responsibility. The service manager shrugged it off with, “You have a warranty.” That’s not acceptable after spending nearly $50,000 on a brand new vehicle. We didn’t pay that kind of money to deal with engine teardowns and poor communication. And then there’s the GM. dismissive, and uninterested. When I finally went in person to get answers, I got the clear impression that he simply didn’t care. His attitude was, “Don’t tell me what you expect — we’ll do what we want. Very disappointed More

This is not a business you will go more than once. That is how bad the customer service is. That is how bad the customer service is. More

Awful experience. .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “ .we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “sealing” the deal we walked out..we actually planned to buy two cars a new one and a used one..our sales guy was fine but it was the managers who ruined the sales for us..I heard from other people they had similar ..the dealership should keep in mind to treat customers the way they want to be treated..the slick high pressure tactics should be left to timeshares..not higher end car sales.. More

I HAD A DEAL WITH THEM FOR A 2023 TOYOTA CAMRY XSE,AND THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.0 THEY SOLD THE CAR TO SOMEONE ELSE,I SEND THEM ALL THE PAPERWORK THEY NEEDED,CREDIT APPLICATION,ID, CAR INSURANCE, I EVEN HAD A CASHIER CHECK FOR 10.000$ ON THEIR NAME,I BOOKED MY TICKET FROM PENNSYLVANIA AIRPORT TO CHICAGO IL, 500$ I RENTED A CAR TO DRIVE TO AIRPORT, I SEND ALL THIS TO Julianna Sapozhnikov. AND THE NIGHT BEFORE MY FLIGHT 8:00 PM THE MANAGER JOHN PALADINO CALLED ME AND HE JUST TOLD ME YOU KNOW WHAT WE JUST SOLD THE CAR TO SOMEONE ELSE. BEWARE OF THIS PLACE I LOST MONEY FOR NOTHING OVER 600$ More

Don't use this dealership. They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of g They will charge you and additional 3% when paying for services, like an oil change, when paying with a credit card. That is simply a statement of gauging the customer because they think they can. It is our responsibility as individuals to express our opposition to this very exploitive disregard. It's bad for the customer but is even worse for our country that needs to, and can resist inflation and unnecessary price increases. More

buying a new rav 4 car at the Eden showroom turned out to be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is be a terrible experience. Having bought a new car, I realized that after two weeks of operation, the car needs to be painted because the paintwork is damaged behind the plastic trim More