Toyota of Woodbridge

Service Appointment Scheduled a service appointment for an oil change. Victor was who helped me. First he was completely distracted and could barely focus long enough to Scheduled a service appointment for an oil change. Victor was who helped me. First he was completely distracted and could barely focus long enough to print a pice a paper for me to sign so I could get checked in. Second the appointment took over 2.5 hours longer than estimated. Lastly, Victor made a mistake on the price of the oil change and instead of honoring his mistake and charging me that price he became belligerent and extremely rude trying to justify why I should pay for HIS MISTAKE. I just wanted to get the heck out of there because it was snowing and I already waited 3.5 hours so I paid the extra $30 and left. I seriously will never return to this dealership. More

ZERO stars for this dealership! I'd put negative if I could Liars that wear suits. I was fortunate enough NOT to have any business transactions with this dealership. We were given an OTD price of 14k for a Scio Liars that wear suits. I was fortunate enough NOT to have any business transactions with this dealership. We were given an OTD price of 14k for a Scion iA by their salesmen but when we agreed to it and about to sign the papers, their sales manager disagreed and changed the price to 2k more! Also, the atmosphere inside and out of the dealership is just horrible, customer service is horrible, and they will blatantly lie in front of your face. Who wants that? The next day, we came to talk to their 'general manager,' guess what? He defended what his salesmen saying, "the car that you wanted is so limited that we have to be aggressive with the pricing." Please read all the reviews on Yelp, BBB and here so you'll know what I'm talking about. More

Straight forward sales person, great purchased experience!! " I just purchased a brand new 2016 Toyota corolla from Lustine Toyota and couldn't of been happier with the whole buying experience. First off, Fabi " I just purchased a brand new 2016 Toyota corolla from Lustine Toyota and couldn't of been happier with the whole buying experience. First off, Fabio Guzman is the greatest! He's patient, caring and wants to be the best help he can be. He happily answered every single one of my questions about the new Toyota. I will most certainly buy my next new car and will be referring all of my family and friends. the only thing I could complain is when came time to do financing paperwork, that was where things got really slow! But overall everything was great. Employees dealt with: More

BEWARE!!! Going along with the trend of the other reviews....BEWARE of Finance department. They were not up front with fees, they hid charges. They added things Going along with the trend of the other reviews....BEWARE of Finance department. They were not up front with fees, they hid charges. They added things on I did not agree to. After hours of going over things it got resolved. The second finance person though said oh we can just take it off no problem. I'm sorry but it is a huge problem when your told one thing and then they document another. Question every fee and question how they get every number. You're giving them your money, don't let them push you around. Other staff were nice, just finance really needs to get some honest people in there. More

Wort Business Ever, it should be illegal what they do. DO NOT COME HERE EVER! SCAM ARTISTS! 0 STARS This was single-handedly the worst experience of my life. The salesman was inept and I pretty muc DO NOT COME HERE EVER! SCAM ARTISTS! 0 STARS This was single-handedly the worst experience of my life. The salesman was inept and I pretty much had to wander around the parking lot while he tried for 20 minutes to find a car I had requested. That was the best part of my experience. It went downhill from there. The only way this place is still in business is that they sell a wonderful brand of car. LOWLIGHTS OF MY EXPERIENCE: -Every time we decided on a price they would come back a few minutes later and say they needed to add $200 or $300 on to make there manager happy. -They tried to sell you something with a different person constantly through the process. -Worst part ever is finance: They will lie to your face. They financed me for $4,000 more than they were supposed to, Mo (Mohammed) was a fast talker that literally made things up and hid information. Told me one interest rate then charged me one higher and just made up an excuse why. THIS PLACE IS EVIL, THEY WILL TAKE ADVANTAGE OF YOU!!! IF YOU DON'T BELIEVE ME LOOK AT THERE YELP REVIEWS. Please save yourself the frustration and go literally anywhere else More

Expensive cars, unfair trade in policy If you want to pay more for your vehicles, (including absurd fees) you have come to the right place. Seriously, thisbplace is too expensive and they r If you want to pay more for your vehicles, (including absurd fees) you have come to the right place. Seriously, thisbplace is too expensive and they rip you off when trading a vihicle in. Auto4life is abjig lie and a big ripoff too. Stay away from Lustine Toyota! The finance people suck BIG time! More

Outstanding customer service, quality work, and fair prices I would like to commend Iliana Galvez and the Lustine service team for the excellent customer service that she provides me during the maintenance serv I would like to commend Iliana Galvez and the Lustine service team for the excellent customer service that she provides me during the maintenance service for my 2013 Toyota RAV4, and for any and all concerns regarding my vehicle. I would like to specially thank Iliana Galvez for going the extra mile and doing the research to identify means to save money whenever possible, and for recommending the best times to bring the vehicle to the shop so that I would not have to wait too long to get my vehicle repaired. Thanks again for all help! God bless, Manuel Sarita Terrero (Proud owner of a 2013 Toyota RAV4 purchased from Lustine Toyota) More

My worst experience with car purchase They forgot processing, no phone call response, no email response, holding up refunds for a few months. I wish I did not purchase through this dealers They forgot processing, no phone call response, no email response, holding up refunds for a few months. I wish I did not purchase through this dealership. More

Straight forward sales people. They gave me a final price as soon as they noticed I was a serious buyer. I tried haggling a little, but they were still very straight and mentioned t They gave me a final price as soon as they noticed I was a serious buyer. I tried haggling a little, but they were still very straight and mentioned that was the last price. I came back a few days later to complete the purchase. The price was still the same they asked me for the very 1st time. It was definitely a competitive price. The sales person was very professional and helpful. I'm kind of glad I was able to pay for the car with cash and didn't have to go through financing. More

False and total disapointed . Anyways I bought a car without it but next weekend I I left my car to installed DVD entertainment system, they told me the work will completed in 5 . Anyways I bought a car without it but next weekend I I left my car to installed DVD entertainment system, they told me the work will completed in 5 hours. Completely untruth, they called me after 5 hours that told me that the need three hours more and what I found they have not touch my car during those hours. I wasted my time going to this place. I requested my money back and I will not come back to this place. The lady of my side told me that they delayed 5 hours to change the oil . Never again! . Very disappointed my experience Do not buy a car here. I wanted a Sienna with entertainment system and they told me that they have it and cheaper price. Untruth, they did not have it. More