Toyota of Woodbridge

my amazing car experience -Charlottesville, VA Called in and asked about a Avalon that was for sale. Dawit Soloman answered and was professional and made a pretty solid app -Charlottesville, VA Called in and asked about a Avalon that was for sale. Dawit Soloman answered and was professional and made a pretty solid appointment for us before it sold. We arranged some scheduling ( I’m a culinary chef and nutritionist for state college and basketball team.) and I took the day off to make sure we got to see it. ( price I saw online was actually a matter of minutes after he dropped it $5,000!) there was a couple appointments on the car and me and my fiancé wanted to see it before hand. He ensured a price lock with a deposit on car. I thanked him, and saw him next day after a couple hour drive. Car was cleaned & was better then expected- had a minor scratch on it, but it wasn’t noticeable. Came in with the intention of maybe getting a few thousand more off, ( I tried oh well, car was worth every dollar ). Soloman afterwards kindly discussed pre-care of the vehicle and offered us a discounted all around package. For $4800 ( pretty much the difference to original sale, but still below market value as he showed us) He went out of his way to certified stamped the car for us under our name for National Toyota’s to see, did a pre-delivery inspection ( better than Toyota’s on top) and through in door trims! ( my wife needed those). We typically don’t extend or purchase after care for vehicles, for budget reasons. Soloman then explained how this was an investment for our future to prevent future expenses! Talk about a presentation! *All around negotiating time- under 5 min.* * Total time spent in dealer- 48 min* salesman and his manager, Bryan were exceptional. Thanks D! Let me know when your sister starts school for orientation day in Fall, I will give the promised tour, referrals, and introduction of our basketball team ! Congrats again to her ! Woo-Ha! More

Great Service! Great Service Every Time! I am always very pleased with their service within All their departments. I will definitely recommend them to everyone I kno Great Service Every Time! I am always very pleased with their service within All their departments. I will definitely recommend them to everyone I know! More

con Artists , sleezy bought a TUNDRA a month ago , i will not buy another car there. the whole process left me being used there, these people are con artists. bought a TUNDRA a month ago , i will not buy another car there. the whole process left me being used there, these people are con artists. More

In for an oil change and car not even moved from spot for 4 I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called at 1:00 for an update, still not done but given another time of 2:00. I showed up at 2:30 to pick up car, still not done, service advisor made few excuses like maybe mechanic were at lunch etc but they are working on it, I went out and my car was still parked outside after 4 hours and was not even in garage. At that point I asked him that this is totally unacceptable, I have always walked in for an oil change and it has never taken this long, he brought Joe Kerns (service manager) in to equation, I asked point blank that I would expect a free oil change at this point since my day off has gone to waste and i would have to come back now, he refused but offered some discount for me which I refused. I was in flip flops on my day off, I guess if I was in a suit and tie he would do it but that was a last day that I would step in this dealership in Woodbridge Vitginia. I went to Priority Toyota in Springfield Va yesterday, got oil change done in less than 2 hours, waited in there brand new customer waiting area, and they were $20 cheaper than Lustine Woodbridge as well. I live in Woodbridge but from now on I would never go back to Lustine, thanks to Mr. Joe Kerns!! More

Horrible Communication I have absolutely nothing positive to say about my experience with this dealership. Sales associates seemed incompetent and were hard to get a hold of I have absolutely nothing positive to say about my experience with this dealership. Sales associates seemed incompetent and were hard to get a hold of, also they did not seem to be in communication with each other. I was told to submit a wire transfer for the car I was buying and the day I submitted my wire transfer was the same day they sold the car to someone else. Also, they price cars low so they can charge you $5,000 on top for xxxxxxxxx fees. If you can find the same car anywhere else I highly suggest you do so. More

Just keep getting pushed around Even though I am very happy with the actual vehicle that I bought from this dealer, I wish I had shopped somewhere else . I am not sure if it is becau Even though I am very happy with the actual vehicle that I bought from this dealer, I wish I had shopped somewhere else . I am not sure if it is because I am a young buyer or if every customer is treated this way, but overall I felt as if I was being disrespected and just pushed to the side when there was an issue . I bought a vehicle at this dealer, and first the salesman talked up so many promises that the finance department was then struggling to keep. One deal made with the purchase of my vehicle was to have a navigation system installed. The sales person gave me the impression that I would be getting a factory piece of equipment and that getting this done would be quick and easy, so I agreed. A month later the part is finally in so that it can be installed, even though I was told delivery would only be a few days. No one contacted me to tell me there was any issue or that the item was backordered, I only found put by having to continuously call each week. Finally after I see the system that was installed I right away ask to return it, due to it being an aftermarket piece, it not functioning properly and now having lost function of my steering wheel controls. Now we are at the point that I have my original system back like I asked, however no navigation system like I was promised and am out the $2,000 they said the system would cost! Trying to rectify this situation and the dealership seems to be avoiding my calls and when I do get through, I can't get a straight answer from anyone about how I can get my money !! More

Dirty Sales Practices 101 This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for a This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for an e-price" offer. It took several email exchanges to get that number, which was about $300 less. However, once you show up at the dealership, they will then try to add SIGNIFICANT costs to the used car (claiming that they are standard fees) as follows: 1) "Trim" package for $475.00 - this is total crap, and was immediately waived twice during separate negotiations. 2) "PDI" fee of $1,495.00. They claim this is to refurbish the car for resale - new battery, blah blah blah. Again, total crap. They were again willing to "negotiate" down almost $800.00 off of this - but the bottom line is that it STILL ADDED ALMOST $700.00 to the agreed upon sales price prior to the other "usual" fees. 3) Processing Fee of $699.00 - although almost all dealers charge this now. 4) Tax, Title, and Tags - the only really legitimate add-ons. Also - BUYER BEWARE AND BE WARNED - they will try all of the classic maneuvers to distract you. Switching cars to make the price work. Scribbling over the "deal" worksheet with numbers all over the place. Going back and talking to the managers, etc... They even chased me out into the parking lot trying to get me back into the building to negotiate further. Worst ever. Have also now been told by others that this dealer has issues with the BBB. More

Saved the day Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Thanks a lot and I'll be sending all my family & friends to LUSTINE TOYOTA More