Toyota of Woodbridge

Worst customer service. They are extremely rude I was looking for a vehicle and I was trying to reach the same salesman who helped me at Lustine Toyota who helped me before but since I forgot his na I was looking for a vehicle and I was trying to reach the same salesman who helped me at Lustine Toyota who helped me before but since I forgot his name, I called in and was transferred to another guy Brandon Bently and he told me the other guy doesn't work there anymore. (which was a lie because when I went in there, the other guy was there). I went in this morning and Brandon found another worker named Jonathan to work with me, but due to the low trade in value I didn't make the purchase ( They offered me $2000 but Carmax gave me $4500 later). Even with the low trade in, I wanted to make the purchase so I called them again and Brandon spoke to me very rudely saying the only way for me to get a deal is if I come in because they are all very busy. I told him to transfer me to someone else but he didn't and when I told him he can't hold me like that he transferred me to Jonathan. After several calls and back and forth Jonathan offered me $24000 and when I went in the dealership , Brandon showed up and said he will do $24380. When I asked him to send Jonathan he became extremely rude, when I asked for his Manager, he said he is the boss, even though he was not. he threw his business card on my face in front of my 13 year old son, who is very disturb after this incident. Then Jonathan showed up and requested me to wait even though I wanted to leave but made me wait for an hour and didn't showed up. Because of waiting I missed the other dealership that was offering me $24000. Then when I saw Jonathan and asked him what's going on he said they can't do the deal. I finally found out Amin was their boss and he was worst than Brandon, I told him I was not very happy with the customer service and he said he is happy to hear that. When I told him that I was promised 24000 on phone, he said his sales man who how to work( he was calling me a liar) I asked him to listen to the call, he denied to do that. First Brandon then Amin denied that they have any bosses and Amin said his bosses name is Amin. That was the worst customer service experience I had. Because of all this that I failed to make any purchase because the other dealership was closed by then. The worst part of this experience was that it was all happening in front of my son. I took him to the dealership so he can return home with a nice car but he returned with bad memories. More

Purchased a certified Toyota Tundra pickup. This is the third vehicle I have purchased with Lustine Toyota. That is proof of my satisfaction with this dealership. I drove GM cars for twenty yea This is the third vehicle I have purchased with Lustine Toyota. That is proof of my satisfaction with this dealership. I drove GM cars for twenty years. Lustine’s sales and service divisions are the reason I have changed. I would refer them to all of my friends and family. More

Pleasant Experience Love this dealership. This is our third purchase in the past three years from Listine. The staff is friendly and welcoming. Clean and well maintained Love this dealership. This is our third purchase in the past three years from Listine. The staff is friendly and welcoming. Clean and well maintained atmosphere. More

Lustine gets 5 stars for hiring inept employees! Terrible! From car sales to finance, Lustine Toyota is deplorable. Lackadaisical customer service. Poor follow-through. Even after I escalated my disdain and fr From car sales to finance, Lustine Toyota is deplorable. Lackadaisical customer service. Poor follow-through. Even after I escalated my disdain and frustration with the administrative tasks of my 2018 Camry purchase, my concerns were disregarded and tossed aside, never fully dealt with. I am a proud Navy veteran, have several years of underwriting experience with BofA, and I have yet to endure such unprofessional work ethics in my career. And although I escalated and utilized every option in the chain of command, Lustine Toyota’s failure to even try and accommodate my needs and address my concerns is extremely disheartening. Christina, Schuyler, and Sam failed me in every way possible. I am currently escalating this terrible customer service matter through the BBB as Lustine is Indendently owned. But, being independently owned doesn’t mean they’re above reproach. More importantly, as a veteran and loyal Toyota customer for nearly 15 years, I no longer wish to do business with a Toyota-affiliated dealership that engages in unsavory customer service practices. Perhaps it’s time I give Honda a try. More

Salesman tried to take raise the price My wife went to Lustine Toyota with the intent to purchase a 2018 RAV4. She had researched online and knew the vehicle she wanted. The salesman tried My wife went to Lustine Toyota with the intent to purchase a 2018 RAV4. She had researched online and knew the vehicle she wanted. The salesman tried to pressure her into another vehicle and wanted to charge more for the vehicle than what was listed online(confirmed by VIN). When confronted they tried to apologize and say it was just a mistake. When they appraised her trade in (2018 Chevy Equinox) which CARMAX had just offered more than $18,000 for they only offered $11,500 and when shown the offer they said "we will see what we can do". The whole experience was shady and and just made my wife feel like they were trying to take advantage of her. In the end my wife ask for the keys to her car back and left. Ended up going to Sheehy Toyota of Stafford and buying the 2018 RAV4 at a great price and friendly professional service. More

Profesionals! Jose Cusco and Doris Alvarado they resolve all my doubts, make us feel comfortable, They took the time and explain all options. We finaly done our re Jose Cusco and Doris Alvarado they resolve all my doubts, make us feel comfortable, They took the time and explain all options. We finaly done our research for a new car. We are happy with our purchase. Elmer and Claudia caceres!! Jose Cusco y Doris Alvarado resolvieron todas nuestras dudas, nos hicieron sentir comfortable y se tomaron su tiempo en explicarnos nuestras opciones . Finalmente terminamos nuestra busqueda de un carro nuevo. Estamos muy contentos con nuestra compra. More

Excelentísima Tenemos alrededor de 2 años con este dealer y nos ha ido muy bien, la atención, la calidad de servicio y la capacidad que tienen para siempre ayudarno Tenemos alrededor de 2 años con este dealer y nos ha ido muy bien, la atención, la calidad de servicio y la capacidad que tienen para siempre ayudarnos a resolver todos los inconvenientes es excelente More

Great "Buying Experience" Overall experience was "Welcoming, Pleasant, and Genuine". Todd Carlson (Lustine Dodge), was "Engaged, Knowledgeable, and a Good Listener". Provided Overall experience was "Welcoming, Pleasant, and Genuine". Todd Carlson (Lustine Dodge), was "Engaged, Knowledgeable, and a Good Listener". Provided "Sound" advise. Family and I are much "Appreciated, and Thankful". We plan on returning and purchasing in six (6) months. Much "Success" Todd!... More

Great Service Overall experience was great, staff was very polite and courteous. Salesperson was very helpful in and providing input on the purchased vehicle. All Overall experience was great, staff was very polite and courteous. Salesperson was very helpful in and providing input on the purchased vehicle. All options were reviewed and discussed for additional options for vehicle windshield protection, undercoating, paint and interior protection plans. Finance office attempted to find best rates for vehicle and discussed additional warranty protection options. Would recommend future clients to Lustine Toyota. Thank You, Tony W. More

Isaiah is very people He was very helpful and friendly. I definitely recommend this place to other people. Very good customer service. I love it thanks you so much. He was very helpful and friendly. I definitely recommend this place to other people. Very good customer service. I love it thanks you so much. More