Toyota of Woodbridge

Sam Ouk - VERY helpful Sam was very friendly, efficient and helpful when my salesman FAILED to respond to my text messages or emails after the purchase of a vehicle. I reac Sam was very friendly, efficient and helpful when my salesman FAILED to respond to my text messages or emails after the purchase of a vehicle. I reached out to Lustine Customer Service and was connected with Sam. She was extremely helpful in helping me obtain a second set of keys for the vehicle I had purchased. I'm not sure why my salesman would not follow through to make sure a customer was satisfied. More

Overall a Good Experience I arrived at 0840 for an 0845 appointment. My car was taken immediately while I waited. This was the 1 year maintenance, so there were no known outs I arrived at 0840 for an 0845 appointment. My car was taken immediately while I waited. This was the 1 year maintenance, so there were no known outstanding problems. I got the car back at about 1040, which seemed a little long for what had to be done. However, Simon, the coordinator, kept me informed and was extremely personable and easy to work with. Overall, a good experience. More

It was very helpful to me Bryant Jones Is great parson he did very good work and I’m very happy to work with Bryant Jones all the time good job Bryant Jones Is great parson he did very good work and I’m very happy to work with Bryant Jones all the time good job More

His customer was his concern John Bandy was very helpful. He addressed all my concerns, even my concerns that I had previously mentioned at least the last 3 times I been there. Fi John Bandy was very helpful. He addressed all my concerns, even my concerns that I had previously mentioned at least the last 3 times I been there. Finally it has been corrected. He constantly checked in with me about the status of my vehicle, because I was there from 8am until 1pm. I also wanted my lights restored and once technician completed my service, John came to me and stated " I know you been here for awhile and the Technician wants to know if he should do the restoration because thats a process and will take about 45 minutes more after he test drives my car". I appreciate John for giving me the choice of waiting longer or having the restoration done on my next trip from Glen Burnie MD. It showed me he cared about me as a customer. More

Great Bryant is a very motivated person ,very friendly,always have a smile and very thankful .. He always check for recalls and others details the costumer Bryant is a very motivated person ,very friendly,always have a smile and very thankful .. He always check for recalls and others details the costumer car might need.and other useful information . More

Helpful & professional All reps identified below were very helpful and professional. I would highly recommend purchase from Ethan Brown and Kevin Flores. Both salesmen were All reps identified below were very helpful and professional. I would highly recommend purchase from Ethan Brown and Kevin Flores. Both salesmen were professional, honest, and highly motivated to make a sale. Ethan and Kevin were able to locate the vehicle we were interested in purchasing within a day so we could test drive and make final decision to purchase while Warrenton Toyota wanted us to sign sight unseen for the same vehicle. Chrissy Cokinos and Isaiah Zegeye were also very helpful and professional when we took our new Sequoia in for additional interior and exterior protection. We are looking forward to dealing with Chrissy on all our future service for all our Toyota vehicles. My only recommendation is that dealership offer loaner vehicles equivalent to new vehicle being serviced for additional environmental protection package. More

Lexus RX 350 40k Service Excellent service managed by Chrissy - I request her every time as she candidly tells me what is required and what she can do to speed up my service a Excellent service managed by Chrissy - I request her every time as she candidly tells me what is required and what she can do to speed up my service and ensure everything is taken care of - I cannot say enough good things about her. More

Go elsewhere I have had issues with a fairly new Toyota for over a year. Despite taking it in numerous times, no one claims to have heard the noise, or heard it on I have had issues with a fairly new Toyota for over a year. Despite taking it in numerous times, no one claims to have heard the noise, or heard it only once. Finally- I took it to another dealership where they immediately identified the problem, ordered the nexessary parts, and provided a rental car. The customer service at this dealership is not good. At all. More

great service and did not wait long and got everything done to my car even got the emmision done i didnt realize it was expired but the consultant did and got it d and did not wait long and got everything done to my car even got the emmision done i didnt realize it was expired but the consultant did and got it done More

Quick service! Was able to get quick service on my auto even without an appointment so that I could take off on a trip the next day!. Was able to get quick service on my auto even without an appointment so that I could take off on a trip the next day!. More