Toyota of Woodbridge

Quick friendly and the work was explained clear and concise I called late to schedule appt. Alex Garcia was great. If only toyota was still building venza. The only thing I didn't care for was sales calling I called late to schedule appt. Alex Garcia was great. If only toyota was still building venza. The only thing I didn't care for was sales calling me on the way home to push an upgrade. More

Great Deal I feel I got a great deal. One thing I must point out is I really appreciated that the "pre-installed" options /accessories were things people actual I feel I got a great deal. One thing I must point out is I really appreciated that the "pre-installed" options /accessories were things people actually want, wheel locks, floor and trunk protectors etc. I did not have to pay for anything I did not want. Also though More

Very poor customer service No advisor met with me while I waited, was ignored till i followed up ,no recommendations,very poor customer service. Needed new tyres and price No advisor met with me while I waited, was ignored till i followed up ,no recommendations,very poor customer service. Needed new tyres and price More

Great service!!! I have been getting my vehicles serviced at Lustine Toyota for over 10 years. They provide great service by being respectful, courteous and supportive I have been getting my vehicles serviced at Lustine Toyota for over 10 years. They provide great service by being respectful, courteous and supportive. They provide me with details for any concerns they find with my vehicle and let me know if it is something that can wait or need to be attended to now. When any issues occurred, they worked with me patiently, understandingly, and took responsibility if it was their doing. I wouldn't keep bringing my vehicles here otherwise. They take care of me! More

Very professional and courteous All my visits over the past six years have been very positive and a nice friendly environment. The customer experience has been excellent and very pl All my visits over the past six years have been very positive and a nice friendly environment. The customer experience has been excellent and very pleasant. More

The best, which is why I always return for service. As I said, the best. Quality of work provided is always 1st rate. Integrity of work needed without worrying about being taken advantage of because I As I said, the best. Quality of work provided is always 1st rate. Integrity of work needed without worrying about being taken advantage of because I'm a female. More

Service I was in there for a 10,000 mile service and I they even did the car inspection. Very thankful since I overlooked at that. Thank you Mr Alexander Garc I was in there for a 10,000 mile service and I they even did the car inspection. Very thankful since I overlooked at that. Thank you Mr Alexander Garcia. More

Great customer service Very professional and great customer services. He explained all the details about the service Was provide today also he mention about my car cover and Very professional and great customer services. He explained all the details about the service Was provide today also he mention about my car cover and I will Be able to purchase maintenance package But he will let know in my next visit . More

Nelson is the BEST! Went in to have a front license plate bracket installed on my vehicle, and to get the tire pressure checked out. Nelson got things taken care of quick Went in to have a front license plate bracket installed on my vehicle, and to get the tire pressure checked out. Nelson got things taken care of quickly, and treated me like a friend. Normally I’m used to repair shops trying to push extra services on me, but Nelson treated me right. When he discovered it wouldn’t be possible to mount a bracket, he let me know right away and offered another solution, free of charge. The service to the car was great, and the customer service exceeded my expectations. I highly recommend coming by for work on your vehicle. More

Good service, but the process has changed The service intake process has changed and although I expect to get used to it, I prefer the old process. Under the old process I made an appointment The service intake process has changed and although I expect to get used to it, I prefer the old process. Under the old process I made an appointment with one of my two preferred service managers and work directly with them. The old process had my paperwork already at the service lane and there were less mistakes on the preprinted form. On this day with the new process the service manager had a difficult time understanding the handwriting from the service lane greeter and had to correct the paperwork. Also, the customer is now required to figure out the porter service themselves with little guidance. There is no signage and the customer doesn’t always know the porters. This was less than friendly. At this point I would just as soon go walking around the parking lot with my fob and find my own car. Luckily the service manager helped me out. Otherwise I might still be there trying to figure out how to get my vehicle. More