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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

March 14, 2019

Quick & easy My mechanic told me information that I wasn't previously told about the miles in between oil changes because of my car model. He also gave me the info More

by Dmann1471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Mar 15, 2019 -

Toyota of Woodbridge responded

We're happy to hear that our team offered a knowledgeable and professional service experience! Please reach out if you ever have additional questions as we are happy to help!

March 13, 2019

It was recall service but Vic D. and the team made it easy This was for recall work on the airbags. Normally that can be a pain in the neck as many people need the work, available times are limited, and its e More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Dunbar
Mar 14, 2019 -

Toyota of Woodbridge responded

Thank you for taking the time to let us know about your experience, Pete. We're happy that Vic and our service team helped to reduce the stress of the recall. Thank you for the terrific rating, and please let us know if we can ever be of assistance in the future!

March 13, 2019

Excellent Dealership It's still a couple of years down the road. But I'm pretty sure this is where I'll buy my car too. Whether it's new or used. More

by Julien Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lumpkin
Mar 14, 2019 -

Toyota of Woodbridge responded

This is great to hear, Julien! We can't wait to help you find your next car but until then, please reach out if you ever have questions for our team! We are always happy to help here at Lustine Toyota!

March 12, 2019

Excellant Chrissy Cokinos has always given me great service advise. I feel I can trust her with getting the needed service done. The service center always doe More

by quilling guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos
Mar 12, 2019 -

Toyota of Woodbridge responded

Thanks for the wonderful review! We appreciate your business and will make sure Chrissy knows about your kind feedback!

March 11, 2019

Service rating is FIVE STAR The server that was provided to me was a FIVE STAR. The service manager was able to get me in and out sooner then expected. Thanks More

by jfitzgerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Mar 12, 2019 -

Toyota of Woodbridge responded

This is wonderful to hear, thank you for giving our service team here at Lustine Toyota a chance. Please let us know if we can ever be of further assistance!

March 11, 2019

Changed Service Representative Working with a new Service Rep., I received great customer service. Took me in the back to see my vehicle when it was being serviced to explain to me More

by kenw326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos, and Isaiah Zegeye.
Mar 12, 2019 -

Toyota of Woodbridge responded

We are so happy to receive this amazing feedback for our team. Thank you for trusting our service department here at Lustine Toyota!

March 11, 2019

Service Appointment 03/11/19 I made a routine maintenance service appointment this morning online. Convenient & fast. Got an appointment for 8:30am same day! I was online at 6:30 More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Frye
Mar 12, 2019 -

Toyota of Woodbridge responded

We are happy to hear that Bryan offered a thoughtful and professional experience. Please do not hesitate to reach out directly if you ever have questions or concerns for our team. Thank you for giving us another chance!

March 11, 2019

Recall service Done quickly and with friendly customer interaction. About forty-five minutes to do software upgrade and run a diagnostic on the engine. I was quite p More

by bridgewood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles V. Dunbar
Mar 12, 2019 -

Toyota of Woodbridge responded

Thank you for letting us know about your visit! We're happy to hear that our team offered an efficient and friendly experience. Please reach out if we can ever be of further assistance!

March 11, 2019

Reliable and Friendly My Toyota service person Simon, is always pleasant to work with. He is always kind and good at answering or finding the answers to my questions & or c More

by ToyotaX3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Lumpkin
Mar 12, 2019 -

Toyota of Woodbridge responded

We're so happy that you can rely on Simon in our service center to provide a professional experience. Thank you for choosing Lustine Toyota!

March 11, 2019

aprreciate the concern of my car My Check engine light was on and it took about 3 hours for them to find it. They fixed it. Since it wasn't an easy find, I appreciate that they truly More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service John
Mar 12, 2019 -

Toyota of Woodbridge responded

Thank you for the fantastic review, Lisa. We appreciate the great feedback for our service team, and hope you will continue to rely on Lustine Toyota for your service needs!

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