Toyota of Woodbridge

Ultimate Professionals I recently turned my Sienna in for a rear door that the automatic function had failed and would no longer latch properly in the electronic or manually I recently turned my Sienna in for a rear door that the automatic function had failed and would no longer latch properly in the electronic or manually mode. Nelson was extremely helpful and professional during the repair process. He also quickly arranged for repairs of the recalled issues. He asked was me was there anything else that he could help with and I informed him that I had an electrical problem where my entire entertainment system was randomly working, but I would have to bring it back later because Springfield Toyota had worked on it for six months and could not figure out the problem. Just by listening carefully, he and the electrical lead took note and made the connection that a faulty grounding wire that was found during the troubleshooting of the rear door latch problem was also the main grounding source for the entertainment system. While repairing the door latch, he also solved the electrical issue that was causing my entertainment system to short out. He solved something that Springfield Toyota had to fly in an electrical expert in from another location across the country and still went unsolved. I am now committed to Lustine Toyota for life. Amazing stuff!!! More

Could not turn key to start car or remove it from ignition Christy C and John D listened to my issue and were very helpful in trying to resolve the problem. John had the car looked at ordered and replaced the Christy C and John D listened to my issue and were very helpful in trying to resolve the problem. John had the car looked at ordered and replaced the ignition switch. They were aware of my concern at getting stuck again. They made the repair in an acceptable time frame and the overall experience was uplifting. I never make recommendations about dealers or repairs as everyone’s expections are different. More

Service and Repair Received service and repair on my vehicle and was provided excellent service from advisor. Everyone I dealt with was friendly and professional and exp Received service and repair on my vehicle and was provided excellent service from advisor. Everyone I dealt with was friendly and professional and experience was good. More

Awesome team!! Always given great service when I come to Lustine. Everyone is kind and helpful. Victor B. is great in taking care of me. Thank u Always given great service when I come to Lustine. Everyone is kind and helpful. Victor B. is great in taking care of me. Thank u More

Quality service provided by Victor Bassey, it's phenomenal. My service representative is very personable, communicates well about the issues and concerns that are current, and the best approach to resolve the i My service representative is very personable, communicates well about the issues and concerns that are current, and the best approach to resolve the issues and those to come. My vehicle is 14 years old and still is road worthy and reliable. More

Service When I bring my car in for anything the service provider always help and are very polite and helpful. They make sure when I leave I am very satisfied When I bring my car in for anything the service provider always help and are very polite and helpful. They make sure when I leave I am very satisfied. More

Best service ever My service advisor was very thorough very compassionate about our problem with the car and understood what we were going through went out of his way My service advisor was very thorough very compassionate about our problem with the car and understood what we were going through went out of his way to make sure that we were taken care of. He he made sure that we got a ride home and were picked up when the car was ready!! Bryan Frye was excellent ! We have been using Lustine for over 30 years and well always use them for our vehicle needs ! More

Service Everything was great. I’ve been working with victor for a long time. There’s a reason I come specifically to him when I come back in town. Everything was great. I’ve been working with victor for a long time. There’s a reason I come specifically to him when I come back in town. More

Only dealership in the area worth it’s salt. Victor Bassey, is the best account manager for automobiles in the maintenance department. He has help me maintain my vehicle for more than 10 years. Victor Bassey, is the best account manager for automobiles in the maintenance department. He has help me maintain my vehicle for more than 10 years. Always makes the right suggestions! More

Virginia Inspection I came in for my Virginia inspection. Everyone was very responsive and my service was completed in about an hour. Simon did a great job and I would re I came in for my Virginia inspection. Everyone was very responsive and my service was completed in about an hour. Simon did a great job and I would recommend anyone to him in the future. More