Toyota of Woodbridge

Outstanding level of excellence Calli Thacker reviewed the service record of my toyota and explained why they maintain records of all previous visits and vehicles. She listened to m Calli Thacker reviewed the service record of my toyota and explained why they maintain records of all previous visits and vehicles. She listened to my account about the experiences I've had with other departments and assured me that she and her team would exceed my expectations for service. I left the service center feeling confident this will happen. More

Exceptional Service I come to Lustine for service maintenance because of the outstanding service I receive from Mr. Bassey. He acknowledges me by name. A plus in custom I come to Lustine for service maintenance because of the outstanding service I receive from Mr. Bassey. He acknowledges me by name. A plus in customer service. He takes time to listen to what and why I am there. He also takes time to explain additional services if needed and why it is important to have work done. I appreciate that. More

Excellent customer service Service agent made sure to get me in and out very fast after I explained my dissatisfaction we having to wait 2 hours on my previous visit for a simpl Service agent made sure to get me in and out very fast after I explained my dissatisfaction we having to wait 2 hours on my previous visit for a simple service. Today i was in and out in 30 minutes More

Phenomenal Service To say the service received was outstanding is not saying enough! From Chrissy to the Service and Deputy Service Managers to the shop mechanic the wor To say the service received was outstanding is not saying enough! From Chrissy to the Service and Deputy Service Managers to the shop mechanic the work was extraordinary and superior! I started out with what I thought was a problem of faulty diagnosis; however, I was wrong. The above individuals were kind, professional and courteous. Couldn’t ask for a better group of people to work with. I was quick to say foul, but am also quick to acknowledge when I am wrong and this was one of those instances. I have the upmost respect for Chrissy and the service department management. Thank you all for a superior experience getting my truck fixed!!! More

Victor was excellent When I arrived I was told my 36 month maintenance agreement had expired. I knew that was false as I purchased a five year agreement. Victor checked When I arrived I was told my 36 month maintenance agreement had expired. I knew that was false as I purchased a five year agreement. Victor checked out my story and I was correct.. it turns out when I bought my truck I purchased several agreements..... NONE of which are in the computer. Nothing about the agreement to continue to cover the vehicle after three years Lustine offered when I bought the truck .... I have the signed contract! How can I get an appointment with finance to get maintenance agreements in the system? Victor saved me from having to pay the maintenance cost. This is very disappointing. More

Amazing Dealership Lustines Toyota is always looking out for me and my highlander. From Victor Bassey that makes sure that I am taken care of and Jason my mechanic, that Lustines Toyota is always looking out for me and my highlander. From Victor Bassey that makes sure that I am taken care of and Jason my mechanic, that makes sure my auto needs are cared for. What an amazing team. Thank you guys for all you do for me. More

Very courteous and professional I believe that this dealership, which I've purchased from for years is starting to make a turnaround for the better. In the past it was hit or miss b I believe that this dealership, which I've purchased from for years is starting to make a turnaround for the better. In the past it was hit or miss but I sense that something has changed. I truly feel that I will be treated very professionally and that I will be taken care of when I buy my next vehicle from them. More

cheating from the beginning They offer me 0% interest and not when I saw the documents was 4%, They offered 7 years of oil change. and they lied to me they gave me only 5 and I They offer me 0% interest and not when I saw the documents was 4%, They offered 7 years of oil change. and they lied to me they gave me only 5 and I paid for it, they offered me 8 years of platinum maintenance and they gave me a gold package that almost does not cover anything i paid for it, they deceive people and when one claims they are rude, I would never recommend this dealer. More

Good experience - and a point about financing Excellent service! The only drawback I can see is at the financing stage. The only way to get a rebate is to finance through the dealership. So you Excellent service! The only drawback I can see is at the financing stage. The only way to get a rebate is to finance through the dealership. So you finance through the dealership and for me the out the door price ended up being $8k more than the $27k agreed upon price. Granted, the $27k was before taxes and tags and fees, but still that increase seems exorbitant. That aside, I am enjoying the car! More

Great Service All work was done in a timely manor. Friendly service department. My service rep is excellent and very knowledgeable . I will keep coming back because All work was done in a timely manor. Friendly service department. My service rep is excellent and very knowledgeable . I will keep coming back because of her. More