Toyota of Woodbridge
Woodbridge, VA
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I waited 2. 5 hours for an oil change. I saw people come after me and leave. My Toyota app showed that they didn't touch my car until hour 2 when I asked what was 5 hours for an oil change. I saw people come after me and leave. My Toyota app showed that they didn't touch my car until hour 2 when I asked what was happening. Per the app once they were done my car was again just sitting around. I had to demand my car back. I called to speak to a manager and was directed to some gentleman's voice mail but he never called. Then when asked for a rating I gave a 2. The automated response said we are sorry someone will call you....well 3 days later no human contact from these people. Very poor customer service and no explanation of how my car apparently got lost and behind the many customers that came after me. I have NO intention on returning to waste time. More
Thanks to the dealer personnel and Mr Victor for his excellent service and dedication. Definitely, I will select Woodbridge Toyota for my car service. excellent service and dedication. Definitely, I will select Woodbridge Toyota for my car service. More
He was so nice and very, very kind. We have time for me. So I like him. And I will command him for another customer anytime. We have time for me. So I like him. And I will command him for another customer anytime. More
Be very careful when signing papers with the financing department, they are very dishonest,unprofessional, they will sell you everything without your consent or approval..My advice go to any other dealers department, they are very dishonest,unprofessional, they will sell you everything without your consent or approval..My advice go to any other dealership. More
Bought a 2023 Toyota Tundra Platinum January 8, 2024. We bought decided not to get Gap Insurance . Sales manager which is no longer employed at the dealership , decided to add gap insurance after the con We bought decided not to get Gap Insurance . Sales manager which is no longer employed at the dealership , decided to add gap insurance after the contract was closed and made false signatures on the contract. Will never do business at this dealership ever again. Check your contract folks. You might get scammed. More