Toyota of Woodbridge

Bad Salesmen Service I went to buy a car from the used certified cars, at Toyota, an somehow i ended up being used, by a Lustine Toyota salesmen, when all i wanted was a c I went to buy a car from the used certified cars, at Toyota, an somehow i ended up being used, by a Lustine Toyota salesmen, when all i wanted was a car with a decent car note,instead of the salesmen sending me over to the used cars, him an the finance man forced me into a new car with 4 different plans that added 7000.00, to the car so, on the first car, i took the paper work over to Navy Federal they told me to take the car back, that it was way too much, an for them to look an dee if they had 2 cars they printed out, when i showed it to the salesmen he right off said they dont have the cars on there lot, an that they dont have any used cars that i can look at an why would i want a used that would only give me problems. is what he said to me he also said since the bank turned me down. an 3 other banks also turned me down Toyota can finance me but he will find a car for me but after he told me that he new that i really needed a car,so he kelped showing me highly exspensive cars,so the car he put me in i kept telling him the cars hes showing me were way to expensive, an that my daughter was 5'7 and weight 180 he still kept pushing an pushing me like i had no choice, the first car was a. 2019 Toyota Camry the payments were 789.00 a months so i gave it back an he tore up the contract, then he showed me The toyota Corolla Hatchback which was 721.00 a month, i felt so pressured an forced by these 2 men making me sign off on a car i dont like an i dont want, an that i cant afford. The very next day i felt so miserable being in a car i domt want or likeb in 2 month it will be repossessed, i went back to the dealer for five days to try to get them to trade me out an they told me they couldn't an that i was stuck with it by the 3rd day i went up there his GM told me it was nothing he could do an that i have to wait an talk to the finance person who wrote the contract, so me an my 15 year old daughter sat in the car she watched me wipe my eyes an then she started to cry, Omg ive have never been treated so bad,these salesmen used me to there advantage an did not give a dam about me being a customer, so i would tell every one i know to not go ther because of how i was treated, after reserching on the web found out they do have used cars, the salesman lied to me, they never asked me for check stubs or bank statements to see what i could afford,the worst I've ever been treated, this is so wrong all i want to do is trade out this car an be in the car i want, not to be thrown in a car i dont like or to be pressured, my blood pressure has been up everyday,my next step is to call my lawyer because this not fair. More

Great Service I have been working with Bryant Jones for several years, he understands my need for a professional experience done by professionals. Time is important I have been working with Bryant Jones for several years, he understands my need for a professional experience done by professionals. Time is important as well as clear understanding of what is being performed and any recommendations given are needed and not just a ploy to pad the bill. I trust him and know he will do right by me. More

Routine Maintenance The service department at Lustine is top notch. Alex Garcia is our go to service manager and always goes above and beyond to make sure our vehicle is The service department at Lustine is top notch. Alex Garcia is our go to service manager and always goes above and beyond to make sure our vehicle is taken care of. More

Hadley Blue is the best he makes sure I understand everything and he is very pleasant! I hate the doing anything with my car but Hadley makes the process so Blue is the best he makes sure I understand everything and he is very pleasant! I hate the doing anything with my car but Hadley makes the process so easy! He even offered to get my car cleaned when there was a oily handprint on my seat! A1 More

Fast amd reliable service I gave this visit a five start rating because everyone I dealt with provided prompt and courteous service. The service on my car was concluded in half I gave this visit a five start rating because everyone I dealt with provided prompt and courteous service. The service on my car was concluded in half the time I was promised. More

Excellent service with excellent recoomendations. I'm was really impressed with my recent visit. Ms Calli Thacker provided an excellent customer service and really went above and beyond. She was very I'm was really impressed with my recent visit. Ms Calli Thacker provided an excellent customer service and really went above and beyond. She was very understanding of my situation and was very helpful in giving me a report on what was done with my car and what is recommended to be done in the future. I would like to note that for this is one of the few visits that I really felt that I was treated like with sincerity and honesty,unlike some of my other visits ( not with the service department, they are great!) specially sales. Ms Thacker really made you feel that you are part of the Lustine Toyota family. More

30k service Quick work. Fast and easy. Nice waiting area and comfortable seats. Fast checkout and courteous porter. Easy setup for the appointment time. Done when Quick work. Fast and easy. Nice waiting area and comfortable seats. Fast checkout and courteous porter. Easy setup for the appointment time. Done when promised. More

The service advisor did a fantastic job on helping me The service that I received at Toyota is always wonderful the experience with the service advisor is the most important. Chrissy Cokinos is helpful a The service that I received at Toyota is always wonderful the experience with the service advisor is the most important. Chrissy Cokinos is helpful and under standing and also recommends all work that needs to have done on my car. Chrissy is very kind a really nice customer service experience. I am very satisfy with her work and grateful for her time More

Oil change Mr. Hadley was very professional and friendly. He was very informative and tried to get the service done asap. I would recommend anyone getting the au Mr. Hadley was very professional and friendly. He was very informative and tried to get the service done asap. I would recommend anyone getting the automobile serviced here!! First Class Service More

Alex Garcia for President Alex does a great job making you feel comfortable and giving you all the info upfront to make a good decision on work that needs to be done. Alex does a great job making you feel comfortable and giving you all the info upfront to make a good decision on work that needs to be done. More