Toyota of Woodbridge

Unexpected I want to thank my service advisor, Calli Thachter for her assistance and willingness to look into the history of my vehicle. I went in for what I tho I want to thank my service advisor, Calli Thachter for her assistance and willingness to look into the history of my vehicle. I went in for what I thought would be a simple tire rotation and changing of the Engine & Cabin filters, however there was some other issues needing attention too. One of those issues happened to be low tread on my tires which were just about a year old. I had purchased Goodyear All season tires from the dealer ship back on 9/14/2018. The tires only had just about 16,000 miles on them Calli was able to verify that I always did my tire rotations at the specific maintenance recommendations. Calli and and the actual technician who serviced my vehicle said that Goodyear may very well replace my tires for free. Ms. Calli said she would actually try calling Goodyear for me and follow up with me by Monday, 9/16/2019. It made me feel like I was really being looked out for. More

Great service Friday evening I was dropping my truck for a Saturday scheduled service, Brad was courteous, polite and went the extra mile, informing me that if I wa Friday evening I was dropping my truck for a Saturday scheduled service, Brad was courteous, polite and went the extra mile, informing me that if I wanted, the truck could be done right there and there, which he didn’t have to do that, since I was schedule for the next day with a different advisor. I really appreciate Brad’s dedication to customer service. Thank you!!!!! More

Courteous & Prompt The service was related to a recall. Thank you Chrissy Cockinos for such courteous and prompt service. It was a pleasure to deal with you. The service was related to a recall. Thank you Chrissy Cockinos for such courteous and prompt service. It was a pleasure to deal with you. More

Purchase of a new vehicle I purchased a new vehicle. Tony was great to work with. Process was very quick and I got the price I wanted. Will definitely buy again from Lustine I purchased a new vehicle. Tony was great to work with. Process was very quick and I got the price I wanted. Will definitely buy again from Lustine. More

Outstanding Service Bryant Jones, our Service Advisor/Lane Manager, provided outstanding service as he always does. It is because of Bryant that we continue to come to Lu Bryant Jones, our Service Advisor/Lane Manager, provided outstanding service as he always does. It is because of Bryant that we continue to come to Lustine Toyota whenever we need our two Toyota vehicles serviced even though we now live in Fredericksburg, VA . He is always friendly and courteous, and he always provides us with salient information and recommendations needed to make decisions on what services we want performed on our vehicles. He is extremely knowledgeable and efficient, and he makes sure the work is completed as quickly as possible every time. Bryant is the best I've ever dealt with. More

Bryant Jones is a friendly guy. My car was given a nice routine maintenance, they gave the insides a free cleaning, and as usual I was given a thorough explanation for what was being My car was given a nice routine maintenance, they gave the insides a free cleaning, and as usual I was given a thorough explanation for what was being adjusted in my car. And of course, Bryant Jones is as approachable as ever. More

Great deal for a used car I was very pleased to have the sales men work with me to make sure that I purchased the car I wanted and not have to look elsewhere for a used vehicle I was very pleased to have the sales men work with me to make sure that I purchased the car I wanted and not have to look elsewhere for a used vehicle. I purchased the car for my son and he is very pleased with the purchase, we both are very thankful. More

Wounderful deal. People are very friendly. Nice cars. Nice service. I am happy! Thank you Mr. Danny Klein for your help. Also I am pleased to meet Mr. Jeff McCallum. People are very friendly. Nice cars. Nice service. I am happy! Thank you Mr. Danny Klein for your help. Also I am pleased to meet Mr. Jeff McCallum. Serguei Blinov. More

Excellent Service Chrissy Cokinos was very helpful in explaining the service required and in handling all the details! She explained the probable cost and the services Chrissy Cokinos was very helpful in explaining the service required and in handling all the details! She explained the probable cost and the services that would be performed. More

Lustine Toyota Service - 5 Star Service. The Lustine Team Service Team provides complete and friendly service throughout the customer service process. The team checking the car in and out at The Lustine Team Service Team provides complete and friendly service throughout the customer service process. The team checking the car in and out at the service bay sets the tone with their smile and attentiveness. It continues with the service writer and their ability to listen and understand service solutions. The technicians time after time demonstrate not only clean and professional work, but solutions that are lasting. The final 5 Star impression is at the counter, always smiling and courteous. Thank you Lustine Toyota for the 5 Star Customer Experience. Once again, you made my day. More