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Toyota of Woodbridge

Woodbridge, VA

4.5
1,260 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,260 reviews

September 24, 2019

Periodic Service I have been doing business with Lustine Toyota for three years and three separate vehicles. Two used vehicles and one new one. The Service departmen More

by Jason MP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Danzig
Sep 24, 2019 -

Toyota of Woodbridge responded

We truly cannot thank you enough for this terrific review, Jason. It is amazing to hear that you can rely on Brad and our service team to provide a personal, professional, and thoughtful experience. Thank you for this review and for trusting our team here at Lustine Toyota!

September 23, 2019

Professional and Courteous Support Every Time Our experience with Lustine Toyota has routinely been excellent, especially the ease and professionalism displayed during service checks and repairs o More

by ChrisDiNote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Sep 24, 2019 -

Toyota of Woodbridge responded

We really appreciate this feedback for Alex! Thank you for this recommendation for our service team here at Lustine Toyota!

September 22, 2019

Excellent service Victor provided excellent customer service. When he realized the amount of work that I needed to get done, he provided a rental. He also informed me o More

by 2011Ksan!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 23, 2019 -

Toyota of Woodbridge responded

We cannot thank you enough for letting us know about your experience with Victor. We appreciate your support and hope to work with you again here at Lustine Toyota!

September 21, 2019

Excellent and fast service Alison was extremely professional and was able to setup and take care of my car quickly, specially with a short notice. I highly recommend the service More

by Aman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison
Sep 23, 2019 -

Toyota of Woodbridge responded

This is wonderful to hear, thank you for this fantastic recommendation!

September 20, 2019

excellent The sales agent Mr. Abdullah was helpful and straight forward as well as honest The financial advisor Mr. Asaad was too helpful and honest The tec More

by ashqar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Abdullah and Mr. Asaad
Sep 23, 2019 -

Toyota of Woodbridge responded

Congratulations and thank you for letting us know about your wonderful experience with our team. We truly appreciate your kind words and hope you will let us know if we can ever be of further assistance!

September 19, 2019

Service I have been coming to Lustine since 2007. They have the best service department. Everyone is so helpful and nice when I get there. Victor and Brad alw More

by Zee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad in service , Victor Bassey, Isaiah Zegeye
Sep 20, 2019 -

Toyota of Woodbridge responded

Thank you for the wonderful review for our team! We're so happy we could be of service and that you can rely on Victor and Brad to provide a phenomenal experience. We hope to continue working with you so please reach out if we can ever be of further assistance!

September 18, 2019

Smooth I was safe last visit. No extortion happened. I hope this will go on to my next visit. They should hire more mechanic. The mechanics looked overworked More

by Kamote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 19, 2019 -

Toyota of Woodbridge responded

We appreciate your feedback and hope you will continue to trust us to offer a professional and friendly experience. Please reach out if we can ever be of further assistance!

September 17, 2019

Purchase of New Vehicle My wife and I were greeted at the parking lot by Mr. Matt Ifediegwu, who was very courteous and showed us to the car we were looking for. We spent a l More

by FRojas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ifediegwu, Bill from financing, and Cynthia from concierge
Sep 18, 2019 -

Toyota of Woodbridge responded

This is wonderful to hear, thank you for letting us know about your terrific experience with our team here at Lustine Toyota. Congratulations on your new Toyota Camry Hybrid, and please let us now if we can ever be of further assistance!

September 16, 2019

Bait and switch I requested a certain price out the door including taxes and tags. Was told they had to talk to their manager. They called back a few minutes later sa More

by Adam V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Logan McCallum
Sep 17, 2019 -

Toyota of Woodbridge responded

Hi Adam. We apologize for any frustration or miscommunication. If you are willing, we would like to speak with you to find out what took place so please reach out to us at your earliest opportunity. Sincerely, Jeff McCallum, General Manager, jmccallum@lustine.com

September 15, 2019

Quality and Convenient Service Due to a very busy schedule, I did not have enough time to get my vehicle serviced so I scheduled a service appointment by dropping off over night and More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Callie Thacker, Amber Relyea
Sep 16, 2019 -

Toyota of Woodbridge responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

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