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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

November 04, 2019

Wait Time The employee's at Lustine are very friendly and helpful. What I don't understand is why make an appointment and it still takes 3/4 hrs. to get your ca More

by KVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wollersheim - 5 Stars, Victor Bassey
Nov 05, 2019 -

Toyota of Woodbridge responded

Thank you for leaving this feedback. We want to apologize for the delay and for any inconvenience. Please reach out if you have additional comments for our team, as we want to make sure that any concerns you have are addressed. Thank you.

November 02, 2019

We bought our last 6 cars from Lustines! Our experiences have always been top notch. We especially love Alex Garcia who is so personable and professional! More

by Angela and Anthony Gill
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Amber Relyea
Nov 04, 2019 -

Toyota of Woodbridge responded

Thank you for letting us help you find six incredible vehicles here at Lustine Toyota! We're so happy that you can rely on our entire team to provide an outstanding sales and service experience. Please reach out anytime as we would love to keep working with you!

November 01, 2019

My service experince was excellent. Linda Baker is an excellent service manager. Very friendly and knowledgeable about the services being performed. I would recommend and use you again More

by Stu Rhodes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Baker
Nov 01, 2019 -

Toyota of Woodbridge responded

Thank you so much, Stu! We will make sure that Linda knows about this wonderful review. We truly appreciate your recommendation and look forward to working with you again!

October 31, 2019

Sales people are not helpful. They only see you as a number. They will not help you find the car that fits you and then you'll be stuck with a car you dont want. More

by Kpow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Nov 01, 2019 -

Toyota of Woodbridge responded

Hi Kris! We hope you will consider updating your DealerRater review. Congratulations on your new truck, and please let us know if we can be of further assistance as we want to make sure that you are completely satisfied. Sincerely, Amine Rezki, General Sales Manager, 703-492-3603

October 30, 2019

Great service I have experienced the best service from Lustine Toyota and friendly staff and atmosphere! Alex Garcia makes sure my experience at the dealership is p More

by Papasix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Oct 31, 2019 -

Toyota of Woodbridge responded

This is amazing to hear, thank you for sharing such kind words about your service experience with Alex. We truly appreciate your great review and hope you will let us know if we can ever be of further assistance!

October 25, 2019

Great help Vic gave me great service from start to finish got my car in and out and set me up for my next appointment also thank you More

by Ollivechamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Oct 28, 2019 -

Toyota of Woodbridge responded

Thank you for letting us know about your experience with Vic! Please reach out if we can ever be of further assistance!

October 24, 2019

Excellent customer service by all involved in servicing my car. All went above my expectations and has always been excellent. I will always use this dealershi More

by Blawter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Bryant Jones, Chrissy Cokinos, Alex Garcia, Isaiah Zegeye
Oct 24, 2019 -

Toyota of Woodbridge responded

Thank you for your support and kind words for our team! We can't wait to work with you again!

October 23, 2019

Nice Purchase Michael Mills was very professional. I like his calm friendly tone and that he listened to me and heard my needs. My lease was about to be up and he f More

by Cecea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mills,
Oct 24, 2019 -

Toyota of Woodbridge responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy that Michael offered the help you needed to make the right choice for your needs. Congratulations and please don't hesitate to reach out if we can ever be of further assistance!

October 23, 2019

15 Years of Service and still going strong As the title says, my 2004 Avalon has been serviced by Lustine Toyota these many years and I've been satisfied every time. It's people like Crissy Co More

by Sam007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The team that received me and then returned my car, Chrissy Cokinos
Oct 24, 2019 -

Toyota of Woodbridge responded

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback! Thank you for trusting us throughout the years with your Avalon. We look forward to continuing to work with you!

October 23, 2019

Highlander service New vehicle 5000 mile check up. Vehicle taken on time. Waited in lobby. Had coffee and watched TV. Car was washed and vacuumed. No charge. Left after More

by MSCFISK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison
Oct 24, 2019 -

Toyota of Woodbridge responded

Everyone here loves to hear from customers like you! Thanks for giving us a chance, and for leaving such wonderful feedback for our team here at Lustine Toyota!

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