Toyota of Woodbridge

Good experience I really appreciate Victor Bassey. I brought my car in for a routine 65,000 check up. He discovered I needed a shell alignment, but ,he said, you'd ha I really appreciate Victor Bassey. I brought my car in for a routine 65,000 check up. He discovered I needed a shell alignment, but ,he said, you'd have to wait another hour and a half for that. Why don't you go home. Come back another day. So, I am back, getting that done. More

I wish I could give them a zero rating If I could give this place a zero star-rating, I would. Just received a phone call from one of the salespeople at Lustine Toyota, by the name of Parve If I could give this place a zero star-rating, I would. Just received a phone call from one of the salespeople at Lustine Toyota, by the name of Parveen Haq. After declining to speak to me, he started verbally attacking me saying "if you give your phone number out, I can call you as much as I want" and yelling at me highly inappropriate responses. Once I finally hung up, I called the "manager" Carlos who stated he has 50 sales people working for him so he doesn't know any of their names and doesn't know who Parveen Haq is. He also declined to transfer me to the General Manager saying he was "busy" and did not give me a phone number saying "we don't have numbers here, we are all over the floor...there is only one main number". Not sure I have ever experienced harassment at this magnitude. Suffice is to say, I will not set foot at that dealership but plan to use social media to spread the word about these ignorant employees and their egregious behaviors. More

Great as usual Brad was excellent. Personable, professional, great communication and customer service. The work was performed timely. Brad was very honest and hel Brad was excellent. Personable, professional, great communication and customer service. The work was performed timely. Brad was very honest and helpful about what services he recommended versus what services could wait until a future visit. More

Was given complimentary upgrade for radio to Apple CarCare. 100% excellent service. Thanks!’ I appreciate the service and even the shuttle service to take me home while I waited. CarCare. 100% excellent service. Thanks!’ I appreciate the service and even the shuttle service to take me home while I waited. More

Routine Service appointment -Quick and Efficient Alison my new service advisor was awesome. Check in was quick, wait time was reasonable and check out was quick and accommodating with the porter bri Alison my new service advisor was awesome. Check in was quick, wait time was reasonable and check out was quick and accommodating with the porter bringing my vehicle around for ease of departure. More

Great experience Everything went smoothly. Waited for my vehicle and had my vehicle back in a very short period of time. My rep Alison was great and did an outstandi Everything went smoothly. Waited for my vehicle and had my vehicle back in a very short period of time. My rep Alison was great and did an outstanding job of keeping me informed, More

Overall - Excellent Service I've only used the service department for routine maintenance over the past year. Chrissy always goes the extra mile to provide excellent service. In I've only used the service department for routine maintenance over the past year. Chrissy always goes the extra mile to provide excellent service. In the event something's not exactly only point, I'm confident Chrissy will right any wrong. Overall I've been satisfied with the service provided. More

Wait Time The employee's at Lustine are very friendly and helpful. What I don't understand is why make an appointment and it still takes 3/4 hrs. to get your ca The employee's at Lustine are very friendly and helpful. What I don't understand is why make an appointment and it still takes 3/4 hrs. to get your car back. Other than that I am very pleased with the service. More

We bought our last 6 cars from Lustines! Our experiences have always been top notch. We especially love Alex Garcia who is so personable and professional! have always been top notch. We especially love Alex Garcia who is so personable and professional! More

My service experince was excellent. Linda Baker is an excellent service manager. Very friendly and knowledgeable about the services being performed. I would recommend and use you again Linda Baker is an excellent service manager. Very friendly and knowledgeable about the services being performed. I would recommend and use you again because of her professionalism. More