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Toyota of Woodbridge

Woodbridge, VA

4.5
1,260 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,260 reviews

February 20, 2020

Handling issues Brought my 2013 Venza in to have some handling issues looked at. Victor had things checked. A tire balance was performed and I was out that morning. C More

by amcourduff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Feb 21, 2020 -

Toyota of Woodbridge responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one! We appreciate your review!

February 19, 2020

Service Great service!!! They were competent and very helpful in reviewing what needed to be done and keeping us informed as to what was needed and how long i More

by cgrenier2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Amber Relyea
Feb 19, 2020 -

Toyota of Woodbridge responded

We're thrilled that you enjoyed your experience with our team here at Lustine Toyota. We appreciate your feedback and hope you will reach out if we can be of assistance in the future!

February 18, 2020

Always great service!!! Alex Garcia provides me great service whenever I come for their services! My vehicle has been serviced at this location for 10+ years. I trust no othe More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Feb 19, 2020 -

Toyota of Woodbridge responded

We cannot thank you enough for your amazing feedback, Alex! We are thrilled that you have enjoyed your experiences with our team over the past ten years. Thank you for your support and please let us know if we can ever be of further assistance!

February 17, 2020

Yo fui ayer, los trabajadores hacen lo posible de ayudarlo a uno , y luego ya cuando uno va con el gerente, es q cambia todo por q el no hace por ayudar su cliente. Una atención pésima. More

by dylanhermoso2015.com
Recommend Dealer
No
Employees Worked With
Yonatan
Feb 18, 2020 -

Toyota of Woodbridge responded

Lamento mucho escuchar esto y me disculpo por cualquier inconveniente que haya tenido. ¿Por favor, podría ponerse en contacto directamente conmigo para que podamos discutir sus inquietudes? -Enrique Marquez, Sales Manager, 703-494-1800

February 16, 2020

Expectations met? Check! The service team was courteous and efficient. Victor Bassey is always a pleasure to work with on my service needs. The facility is clean and welcoming More

by DG, Dumfries, VA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver (I apologize that I don't remember his name), Victor Bassey
Feb 17, 2020 -

Toyota of Woodbridge responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear that Victor and our team hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

February 15, 2020

no problem awesome service, very fast, the only think that I regret that they stop doing the scion tc, very awesome car and easy to drive and I do love this car, More

by marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
can not remember the name
Feb 17, 2020 -

Toyota of Woodbridge responded

We're delighted to hear about your excellent visit with our service team! We appreciate your kind words and hope to work with you again in the future!

February 14, 2020

Excellent timely service, friendly folks, Alex is always great. We really like Lustine service. They make the service experience great. Thanks for your good work More

by Jamesojackman
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Feb 17, 2020 -

Toyota of Woodbridge responded

We take pride in giving outstanding service to every guest and we're overjoyed to receive your compliments and appreciation. Please do not hesitate to reach out if we can ever be of assistance in the future!

February 14, 2020

Awesome!! I am a people person and the people at the service dept. always make it enjoyable to be there. Victor is awesome at his job. He is personable and I en More

by stephonsterns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha, The nice lady downstairs from Gary, Indiana, Alison offered to help me while I stood waiting for Victor to return to his desk. Great customer service, Victor Bassey, Chrissy Cokinos
Feb 17, 2020 -

Toyota of Woodbridge responded

Thank you for the terrific rating for service team! We are so happy that you can depend on Victor, Alison, Samantha, and Chrissy to offer a great experience. Please let us know if we can ever be of assistance in the future!

February 11, 2020

Victor and his team we’re phenomenal and fast. I was able to get an inspection and maintenance under 1.5 hours. I am grateful. More

by nsvalentine
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Amber Relyea
Feb 12, 2020 -

Toyota of Woodbridge responded

We're so happy that your service visit went so smoothly! Thank you for your taking a moment to leave this fantastic review, we're truly grateful for your support and hope to continue working with you in the future!

February 08, 2020

Bryant Was Excellent. He was nice and did not pressure me to do more services then needed. Very professional and down to earth guy. He is a blessing to your company. More

by delacruz.reynaldo83
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Feb 10, 2020 -

Toyota of Woodbridge responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words for Bryant and our team. We hope you will reach out if we can ever be of further assistance!

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