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Toyota of Woodbridge

Woodbridge, VA

4.5
1,261 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,261 reviews

June 25, 2020

Excellent service from Victor and Chrissy! Although I had to get new wipers and a bulb to pass inspection, I am nevertheless satisfied. Victor is always the utmost professional and keeps me inf More

by Michael R. Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Jun 25, 2020 -

Toyota of Woodbridge responded

Thanks for the awesome review, Michael! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you during your recent visit to our service center. Please don't hesitate to reach out if we can ever be of further assistance!

June 24, 2020

Planned car service Excellent customer service, Victor was our customer service rep and was very helpful. Answered all my questions regarding current service needs. Techn More

by Mjpease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Jun 24, 2020 -

Toyota of Woodbridge responded

We are so happy to have had the opportunity to work with you, and cannot thank you enough for this wonderful recommendation! We appreciate your kind words and hope to work with you again. Please don't hesitate to reach out if we can ever be of further assistance!

June 18, 2020

Brad Danzig (not sure of spelling) did an outstanding job. He is an asset to Lustine Toyota He kept me informed of progress on the service and showed me where the lounge was located and contacted me wh More

by ronanmartin
Recommend Dealer
Yes
Employees Worked With
Brad Danzik
Jun 19, 2020 -

Toyota of Woodbridge responded

We're thrilled to hear about your experience with Brad! Thank you for taking a moment to let us know how your service visit went. We truly appreciate your great review and look forward to working with you again in the future!

June 08, 2020

This was my first visit having my car serviced, I am very happy with my visit, I will be back soon to complete your recommendations. More

by mtynic
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Amber Relyea
Jun 10, 2020 -

Toyota of Woodbridge responded

Everyone here loves to hear from customers like you! Thanks for giving us a chance, and for leaving such wonderful feedback!

June 07, 2020

Always good service. I trust the service from Lustine Toyota. Lustine has the BEST service department. I really appreciate it. Thanks a lot. see you again. take care..... More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Jun 08, 2020 -

Toyota of Woodbridge responded

We're so happy you can trust our team to take great care of your vehicle, Sean! Thank you for taking a moment so share such great feedback, and please let us know if we can ever help out again!

June 03, 2020

Presenting large Costs I was told to replace spark lugs at 88K miles but not due until 120K. Thought I towed with my truck, so it would be due but did not ask the question. More

by ffarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Jun 04, 2020 -

Toyota of Woodbridge responded

Thank you for your feedback, we appreciate your honesty and will take this back to our team. Overall, we're happy that your experience went well, and we urge you to reach out if we can ever be of assistance in the future!

May 20, 2020

They are amazing people they know how to help customers I get warm welcome when I visit and they done good job my car and I am so happy that More

by Zainab.hassan2015Hooyo-1940@$&
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Bryant Jones, Chrissy Cokinos, Alex Garcia, Isaiah Zegeye
May 22, 2020 -

Toyota of Woodbridge responded

We are so grateful for your review! Thank you for your amazing feedback, we appreciate your support and hope you love every moment in your new vehicle!

May 20, 2020

Service Experience at Lustine Toyota Alex Garcia did an excellent job. I received the best service possible, Alex should be a manager. He cares about his customers. He was great! More

by rfran77527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
May 22, 2020 -

Toyota of Woodbridge responded

We are so grateful for your feedback! Thank you for your business!

May 15, 2020

Service Advisor very Professional, knowledge and courteous. My review is 5 Stars because Richard Verdugo actually made it a pleasant visit. Richard was courteous, professional, knowledgeable and friendly. Answe More

by RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Verdugo
May 22, 2020 -

Toyota of Woodbridge responded

Thanks for taking the time to leave this wonderful review! We're so happy your experience went so smoothly, and hope you will reach out if we can ever be of further assistance.

May 14, 2020

Excellent service! Victor Bassey was awesome! We'll definitely be come back! We called on short notice and he made sure we could get in right away. He was also extremely friendly and answered all of my More

by thompssp72
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
May 22, 2020 -

Toyota of Woodbridge responded

Thanks for leaving this terrific feedback for Victor! We appreciate your review and look forward to working with you again, so please reach out if we can ever be of further assistance!

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