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Toyota of Woodbridge

Woodbridge, VA

4.5
1,260 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,260 reviews

September 27, 2020

I really enjoy the experience that I have with Victor Bassey. He is a true customer service advisor and make you feel special and happy More

by Ifcapd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 28, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words about your experience with Victor! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 27, 2020

Victor Bassey responded to my appointment and had my vehicle history, including recalls, ready for servicing my vehicle. Overall customer care was great from arrival to departure. More

by lsandidge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 28, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words about your experience with Victor! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 15, 2020

Ms. Margaret was very helpful and patient explaining the details of our service and plan. She made our first service visit very easy and look forward to our future service plans. More

by G & T Amos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Margaret
Sep 22, 2020 -

Toyota of Woodbridge responded

Thanks for the kind words about Margaret! We love having her on our team! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 08, 2020

if you want excellent service and customer service you have to look for Alexander Garcia. the tea provides gentle attention and charisma. I always recommend it More

by Emilytatiana09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex García , Alex Garcia
Sep 22, 2020 -

Toyota of Woodbridge responded

Alex has been with us for quite some time now! He really is a great guy to have on our team! We look forward to helping you again. John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 02, 2020

Victor Bassey provided excellent service support and provided vehicle updates and requested information without hesitation. It was a pleasure doing business with him. Based on his support, I will use More

by wbjr0154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 22, 2020 -

Toyota of Woodbridge responded

We are really happy to hear about your recent experience with Victor! He is a great person to have here at the dealership! We look forward to helping you again! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 02, 2020

Victor is always on top of the situation with accurate estimates, timely updates and honest evaluations. It is always a pleasure to work with him. More

by dawsonrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 22, 2020 -

Toyota of Woodbridge responded

Thank you for the 5 star rating about Mr. Bassey. We really enjoy having him around. Please let us know if we can help again in the future! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

August 29, 2020

Fast reliable service. I had to have the frame checked and was told it would take 2 hours. I was in and out in less than a hour. Amazing service. More

by Skpomeroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Bryant Jones, Chrissy Cokinos, Alex Garcia, Isaiah Zegeye, Amber Relyea
Aug 31, 2020 -

Toyota of Woodbridge responded

We're so happy to receive this feedback for our team! Thank you for taking a moment to let us know about your experience, and please do not hesitate to reach out if we can ever be of further assistance!

August 25, 2020

Been customer since 2004 - came in for State Inspection on my 2015 Highlander. I didn't need servicing at this time but always brings my car in to Lustine for servicing. Thank you More

by SandyO
Recommend Dealer
Yes
Employees Worked With
Doug
Aug 26, 2020 -

Toyota of Woodbridge responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one! We appreciate your review!

August 22, 2020

Excellent service as usual! Our RAV4 needed a service and the service manager got us scheduled immediately. We trust our RAV4 to the excellent technicians and service managers at Lustine Toyota! More

by BillZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Aug 26, 2020 -

Toyota of Woodbridge responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. Please don't hesitate to reach out if there is anything else we can assist you with!

August 19, 2020

From the time I purchased my Camry, the service has been exceptional. When I bring in my car for scheduled maintenance, I get a comprehensive explanation of what will be done and an ETA for completion. In t More

by sansei510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Basson, Isaiah Zegeye
Aug 21, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words! We’re so happy your visit went so smoothly and that you can rely on our team to take great care of your Camry. Thank you for your support and please let us know if we can ever be of further assistance!

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