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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

October 03, 2020

Ms. Margarett was so helpful and understanding. The rest of staff were helpful, too. It took about one hour. However, they scheduled me so fast More

by ashqar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Margarett, Victor Bassey, Amber Relyea
Oct 05, 2020 -

Toyota of Woodbridge responded

Ashqar, Thank you for taking the time to leave a review about your recent experience with Ms. Margaret. We really appreciate it! Let us know how we can help in the future! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

October 01, 2020

Victor took great care of me and my car. He always does. He keeps me informed and updated, explains all requirements to my satisfaction. I would recommend him to anyone. More

by mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Oct 01, 2020 -

Toyota of Woodbridge responded

We are so happy to hear about your experience with Victor! He is an amazing guy to have on our team. John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

October 01, 2020

I worked with 2 service reps getting a 10,000 check up and oil change using your new express service. I dropped the car off and in 2 hours I received feedback that the car was ready and I got an answer t More

by masargo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Chrissy Cokinos
Oct 02, 2020 -

Toyota of Woodbridge responded

Thank you for the 5 stars and kind words about your experience. We can't wait to see you October 13! Amine Rezki General Manager Lustine Toyota (703) 492-3603 arezki@lustine.com

September 27, 2020

Victor Bassey responded to my appointment and had my vehicle history, including recalls, ready for servicing my vehicle. Overall customer care was great from arrival to departure. More

by lsandidge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 28, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words about your experience with Victor! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 27, 2020

I really enjoy the experience that I have with Victor Bassey. He is a true customer service advisor and make you feel special and happy More

by Ifcapd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 28, 2020 -

Toyota of Woodbridge responded

Thank you for the kind words about your experience with Victor! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 15, 2020

Ms. Margaret was very helpful and patient explaining the details of our service and plan. She made our first service visit very easy and look forward to our future service plans. More

by G & T Amos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Margaret
Sep 22, 2020 -

Toyota of Woodbridge responded

Thanks for the kind words about Margaret! We love having her on our team! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 08, 2020

if you want excellent service and customer service you have to look for Alexander Garcia. the tea provides gentle attention and charisma. I always recommend it More

by Emilytatiana09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex García , Alex Garcia
Sep 22, 2020 -

Toyota of Woodbridge responded

Alex has been with us for quite some time now! He really is a great guy to have on our team! We look forward to helping you again. John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 02, 2020

Victor Bassey provided excellent service support and provided vehicle updates and requested information without hesitation. It was a pleasure doing business with him. Based on his support, I will use More

by wbjr0154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 22, 2020 -

Toyota of Woodbridge responded

We are really happy to hear about your recent experience with Victor! He is a great person to have here at the dealership! We look forward to helping you again! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

September 02, 2020

Victor is always on top of the situation with accurate estimates, timely updates and honest evaluations. It is always a pleasure to work with him. More

by dawsonrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Sep 22, 2020 -

Toyota of Woodbridge responded

Thank you for the 5 star rating about Mr. Bassey. We really enjoy having him around. Please let us know if we can help again in the future! John Davitt Service Director Lustine Toyota (703) 492-3604 jdavitt@lustine.com

August 29, 2020

Fast reliable service. I had to have the frame checked and was told it would take 2 hours. I was in and out in less than a hour. Amazing service. More

by Skpomeroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Bryant Jones, Chrissy Cokinos, Alex Garcia, Isaiah Zegeye, Amber Relyea
Aug 31, 2020 -

Toyota of Woodbridge responded

We're so happy to receive this feedback for our team! Thank you for taking a moment to let us know about your experience, and please do not hesitate to reach out if we can ever be of further assistance!

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