Toyota of Woodbridge

I was not fond of them. Received countless random awkward texts and emails. Hopefully my identity was not stolen. When I asked for the manager was instead greeted by a relatively awkward and radical sales gu texts and emails. Hopefully my identity was not stolen. When I asked for the manager was instead greeted by a relatively awkward and radical sales guy. He says he felt like a minority. Truly awkward do not recommend. More

Lustine Toyota in Woodbridge, VA, has consistently provided excellent service to my 2019 Toyota Highlander. Service Managers have always been professional and courteous. I enjoy being able to have t provided excellent service to my 2019 Toyota Highlander. Service Managers have always been professional and courteous. I enjoy being able to have the same Service Manager when I bring in my vehicle. I want to see a familiar face who knows me and knows my vehicle. Your adds talk about becoming a Toyota member "For Life", and I strongly believe that your business treats me as a family member and being a family is "For Life". I am not mechanically savy when it comes to automobiles but I know I can trust my vehicle to your mechanics. This dealerships Service Department is Excellent and I would especially like to thank Brad Danzig who is my "primary" Service Manager as well as Javier Rodriguez for this most recent service visit. More

Javier Rodriguez was great, very nice and professional and got me through the service process smoothly. The service itself seemed good, I'm not having any issues with my car so I'd say that's a good sign. and got me through the service process smoothly. The service itself seemed good, I'm not having any issues with my car so I'd say that's a good sign. More

Two years in a row they haven't turned off the "oil is low" warning light, but other than that, perfect experience. They keep me informed while I am waiting and text/email/find me when things are done. Th low" warning light, but other than that, perfect experience. They keep me informed while I am waiting and text/email/find me when things are done. They have opened up waiting spaces to accommodate social distancing. The app for making appointments has issues, however. More

I was flat out lied to, Johnathan Naviti told me I was approved and my car payment was $156, I told him I wanted to make sure the payment and the approval was done before I drove 4 hours one way there. He approved and my car payment was $156, I told him I wanted to make sure the payment and the approval was done before I drove 4 hours one way there. He said that I was approved and he promised me the payment wouldn't be any higher. I have all the text messages from him that said that. I get there I was approved but with $1000 down and $100 more a month more. I was livid, he basically said he wasn't sure about the approval and that he was sorry. I asked for the manager and that did me no good. I think it was dirty to have someone drive 4 hours 1 way and be flat out lied to and they never even tried to make it right. I over hear another lady complaining of the same thing. So it seems this is how they run their business. Stay away unless you like being screwed. More

I have been taking my vehicles to Lustine for service since 2003. The service has always been excellent and the service managers have always found a way to provide the best service at a good price, often since 2003. The service has always been excellent and the service managers have always found a way to provide the best service at a good price, often saving me money. More

My sales person Sean was very nice, persistent, and professional. And the sales manager did a really good job too. I am very happy with them. Accept the Finance manager Asad Haq. He just threw the pape professional. And the sales manager did a really good job too. I am very happy with them. Accept the Finance manager Asad Haq. He just threw the paper to me to sign it and he didn't even explain each paper that I was signing. And when he finished throwing me the last paper, he just said "Have a good day". And then I came back 4 days later to pay off my car. And the other Finance lady, her name is Maria I think. And literally I was talking to her, explaining to her why I was there to pay off my car, and I asked her to give me a copy of all the paperwork. And she just write on the paper VOID and she kept it. She never gave me a copy of the contract terrible job. I'm lustine Dodge ram customer I buy 3 truck from them and they do excellent job thanks More

They were ready for me when I arrived. Everyone was polite and efficient at drop off and puck up. My car’s recall work was done quickly. polite and efficient at drop off and puck up. My car’s recall work was done quickly. More

The best and excellent customer service! My service advisor and the mechanic went above and beyond in providing the best professional customer service. Provided timely updates. advisor and the mechanic went above and beyond in providing the best professional customer service. Provided timely updates. More

Ms. Cokinos is the consummate professional. She ensures that I understand the recommendations that are made for work to be done and works with me to prioritize what needs to be done and what can wait. that I understand the recommendations that are made for work to be done and works with me to prioritize what needs to be done and what can wait. More