Toyota of Woodbridge

Very cordial, professional, knowledgeable and polite. Assisted me in getting transportation from Lustine Toyoya to home and back to Lustine. Service department was quick in responding to my service requ Assisted me in getting transportation from Lustine Toyoya to home and back to Lustine. Service department was quick in responding to my service request. More

Excellent service and great customer service. Doug explained the whole process from beginning to end since it was my first time there. Made the process and anxiety of it all go smoothly. explained the whole process from beginning to end since it was my first time there. Made the process and anxiety of it all go smoothly. More

This was my first visit with a new car. Friendly greetings from all, received basic maintenance under warranty. Margaret was very helpful. Good experience so far. greetings from all, received basic maintenance under warranty. Margaret was very helpful. Good experience so far. More

Alex Garcia was excellent, as usual. He told me everything upfront, even possibilities, so nothing was a surprise. In this day and age, this service is most welcome! everything upfront, even possibilities, so nothing was a surprise. In this day and age, this service is most welcome! More

I had a flat tire and called last minute to request a repair. Brad was able to get my tire repaired in a timely manner so I could go about the business of the rest of the day. He was extremely supportiv repair. Brad was able to get my tire repaired in a timely manner so I could go about the business of the rest of the day. He was extremely supportive throughout the entire process. More

A VERY disappointing first-time visit to Lustine. Management made it very clear that my husband's business was not welcome due to the color of his skin. The team there had made such a production to g Management made it very clear that my husband's business was not welcome due to the color of his skin. The team there had made such a production to get him in to visit and see the car with calls and videos, and once my husband arrived for his appointment and asked about test driving, he was told they need to review the numbers first. Although he was offended, he complied. The salesman even said that the managers had a problem with him test driving. What could have been a easy sale out the door for Lustine's "top management team," was an incredibly discriminatory experience for my husband. If discrimination bothers you as a customer, or you are a minority, DO NOT purchase from this awful dealership. Top-down, their establishment does not understand great customer service. More

Great service appointment. Service representative Chrissy Cokinos was very attentive and helpful. I highly recommend using Lustine Toyota for service needs. Pleased with service appointment. Chrissy Cokinos was very attentive and helpful. I highly recommend using Lustine Toyota for service needs. Pleased with service appointment. More

My work was completed quickly and along the way I was updated on status. Many thanks to Javier Rodriguez who seemed to take a personal interest in all of this. updated on status. Many thanks to Javier Rodriguez who seemed to take a personal interest in all of this. More

I was not fond of them. Received countless random awkward texts and emails. Hopefully my identity was not stolen. When I asked for the manager was instead greeted by a relatively awkward and radical sales gu texts and emails. Hopefully my identity was not stolen. When I asked for the manager was instead greeted by a relatively awkward and radical sales guy. He says he felt like a minority. Truly awkward do not recommend. More

Lustine Toyota in Woodbridge, VA, has consistently provided excellent service to my 2019 Toyota Highlander. Service Managers have always been professional and courteous. I enjoy being able to have t provided excellent service to my 2019 Toyota Highlander. Service Managers have always been professional and courteous. I enjoy being able to have the same Service Manager when I bring in my vehicle. I want to see a familiar face who knows me and knows my vehicle. Your adds talk about becoming a Toyota member "For Life", and I strongly believe that your business treats me as a family member and being a family is "For Life". I am not mechanically savy when it comes to automobiles but I know I can trust my vehicle to your mechanics. This dealerships Service Department is Excellent and I would especially like to thank Brad Danzig who is my "primary" Service Manager as well as Javier Rodriguez for this most recent service visit. More