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Toyota of Woodbridge

Woodbridge, VA

4.5
1,262 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,262 reviews

June 16, 2021

This was our first service appointment with Lustine. The entire process was easy. Excellent communication and great customer service from Javier Rodriguez. Thank you! We'll definitely be back. More

by LMH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
Jun 16, 2021 -

Toyota of Woodbridge responded

Thank you so much for the feedback and great rating! Let us know if we can help again in the future.

June 10, 2021

Lustine is not where I purchased my Toyota, but is the most convenient. I hesitate to use their service as it has been poorly rated. But I was pleased. More

by kaattreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Canty
Jun 14, 2021 -

Toyota of Woodbridge responded

We really appreciate your feedback! Please let us know if we can help again in the future!

June 04, 2021

Brad Danzig is awesome and explains things very clearly to me. Enjoy working with him and always feels as he has all the time for me. More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Danzig
Jun 07, 2021 -

Toyota of Woodbridge responded

Thank you so much for the kind words regarding your recent experience with Brad! We appreciate the 5-star rating!

May 25, 2021

Victor always takes excellent care of my cars service visits! He is a great service advisor! Oh I completely trust his advice and opinions on my car service needs. More

by MKfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
May 26, 2021 -

Toyota of Woodbridge responded

We really appreciate the feedback and look forward to assisting you in the future!

May 23, 2021

Thank-you Alex for another successful and easy service. You have been a great advisor for more than four years. See you during my next service. More

by wtmcalpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Alex Garcia
May 24, 2021 -

Toyota of Woodbridge responded

We really appreciate your feedback! Thank you for sharing about your experience with Alex. Please let us know if we can be of assistance in the future.

May 22, 2021

Thanks Alex, you are always delivering a wonderful costumer service. I appreciate all you do for me, when I take my car to the dealer. Thanks Again!!! Paola More

by Paola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
May 24, 2021 -

Toyota of Woodbridge responded

We appreciate your feedback regarding your experience with Alex!

May 08, 2021

Did not have Alex--had Barry. Good from start to finish---being less crowded was very pleasant--kept informed regarding status of work being done--place clean. More

by lpjlcsw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry
May 10, 2021 -

Toyota of Woodbridge responded

Thank you for the kind words and 5-star rating! Let us know if we can help again in the future!

May 07, 2021

Always very good service. From check-in to check-out, the service process is a well oiled machine. Alex always keeps me informed and makes sure my vehicle stays up to date on service. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
May 07, 2021 -

Toyota of Woodbridge responded

Thank you for the feedback regarding your experiences with our dealership. We look forward to helping in the future!

May 06, 2021

Outstanding service and employees. Never a hassle on anything. Alec Garcia has always provided great service and keeps me informed on everything about my truck including things to look for down the road More

by Papasix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
May 07, 2021 -

Toyota of Woodbridge responded

We really appreciate the 5-star rating and kind words regarding your experience with our service department!

May 05, 2021

Everything went extremely well until the very end. Mr. Garcia is very personable and explained what needed to be done. He assured me my first 5K service would be done as quickly as possible, but offered y More

by CB0146
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unnamed valet. , Alex Garcia
May 05, 2021 -

Toyota of Woodbridge responded

Thank you for taking the time to share about your experience. We are sorry that you had the experience that you did at the end. We are looking further into that.

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