Toyota of Woodbridge
Woodbridge, VA
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When I asked for a price estimate the sales manager Michael let me know that it was "too much work" to get that unless I was actually buying a car that day. The whole experience was time consuming and Michael let me know that it was "too much work" to get that unless I was actually buying a car that day. The whole experience was time consuming and I felt him (as well as two other managers) attempting to force a car purchase that day. They are very pushy/aggressive, they give salespeople a bad name. More
Great dealership throughout. Purchased a 2021 Supra in May of 2021. Michael Ko did well as the salesperson. When customers do research and are reasonable, Lustine works well with Purchased a 2021 Supra in May of 2021. Michael Ko did well as the salesperson. When customers do research and are reasonable, Lustine works well with you. I received a fair deal. I had to bring it back a month later due to a faulty heat management module that took a few weeks to diagnose - it is a new car so it is expected. What makes Lustine stand apart is that the GM and service staff provided updates regarding the diagnosis and communications with Toyota corporate. They made sure I had a car while it was in service for over 3 weeks. Once I got it back it has performed perfectly! Lustine will be my dealership of choice as they treat their customers as one should. More
Sad… try to buy a car and the salesman wastes your time. I then called spoke to a manager. He was definitely going to get back with a price on my trade. I sent him my offer from Car Max and the said they I then called spoke to a manager. He was definitely going to get back with a price on my trade. I sent him my offer from Car Max and the said they would match it. Still NO final price or purchase order. Michael the manager of a Toyota dealership wasn’t sure if my Supra had an automatic transmission. A manager that doesn’t know the product, is definitely the reason the salesperson was even more clueless. (Supra only is available with an automatic) More
Always have a pleasant experience with Lustine toyota.I Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Than Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Thank you More
Maverick was an excellent sales counselor - and the entire transaction was completed expeditiously and with no difficulty. Of course, this is my 7th Toyota purchase and 5th Camry - so a known excellent entire transaction was completed expeditiously and with no difficulty. Of course, this is my 7th Toyota purchase and 5th Camry - so a known excellent product. More
Professional and thorough. Appreciate how they provide a maintenance status of the vehicle’s systems. Have been coming here ever since moving to Virginia and will keep coming back based on services provide maintenance status of the vehicle’s systems. Have been coming here ever since moving to Virginia and will keep coming back based on services provided. More
The people were very professional, knowledgeable and they got the job done. Sales, finance and service did a good job. got the job done. Sales, finance and service did a good job. More
Good service but I received a Text saying my car was done about 20 minutes before the paperwork was given to the cashiers. They had to find the papers on the desk of the advisor. about 20 minutes before the paperwork was given to the cashiers. They had to find the papers on the desk of the advisor. More