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Toyota of Woodbridge

Woodbridge, VA

4.5
1,261 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,261 reviews

July 09, 2024

This is the worst dealership in Virginia It has a very bad customer service from the sales person to the upper management It use to be good , this is my last time I will purchase a car at that locatio More

by Younes Mrani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Slebodnick
Jul 22, 2024 -

Toyota of Woodbridge responded

Younes, I'm sorry to hear about your experience. We strive for excellent customer service and it's clear we fell short during your visit. If you're open to discussing this further, please reach out so we can make things right. Thank you, David Slebodnick - General Manager - david.slebodnick@ourisman.com

July 04, 2024

The dealership performed the work quickly and was very clean. I received excellent service and was well taken care of by the service advisor Tony Van Houten. Tony was very courteous and ensured my Toyo More

by vtorbenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Van Houten
Jul 05, 2024 -

Toyota of Woodbridge responded

Thank you for sharing your positive experience! We're glad to hear Tony and the team at Toyota Woodbridge provided excellent service. We appreciate your recommendation and look forward to serving you again!

June 30, 2024

Long wait time inspite of taking appointment I was told appointments are just to get the car for service. They will not accept for service if you go without appointments More

by Csinha72
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sosa
Jul 01, 2024 -

Toyota of Woodbridge responded

If you'd like to discuss this further, please reach out at your convenience. Thank you, David Slebodnick - General Manager - david.slebodnick@ourisman.com.

June 20, 2024

Professional work and excellent attitude toward clients. Understands the need of customers. Thank you very much! More

by rozyyevaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadir
Jun 20, 2024 -

Toyota of Woodbridge responded

Thank you for the kind words! We're delighted to hear that our team at Toyota Woodbridge provided professional service and understood your needs. We appreciate your support!

June 19, 2024

Julio Cepedia in Service dept provided best customer service. He is truly deserved 5star rating. More

by khurram.aftab18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cepeda
Jun 19, 2024 -

Toyota of Woodbridge responded

We're happy to hear Julio provided you with such fantastic service and we can't wait to share this kind feedback with him! Take care and please don't hesitate to reach out if our Toyota Woodbridge team can assist you again in the future!

June 19, 2024

Always excellent customer services from my service advisor, Bryant. Will continue to work with him and recommend others to do the same. He goes above and beyond to make sure customers are satisfied an More

by Customer Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Jun 20, 2024 -

Toyota of Woodbridge responded

Thank you for the wonderful feedback! We're delighted to hear that Bryant has consistently provided excellent service at Toyota Woodbridge. We appreciate your recommendations and look forward to serving you again!

June 18, 2024

I can assure service assistance are doing fantastic job . He’s very pleasure and professional . last visit reference to oil change my vehicle only took less than a hour . I was so happy. More

by Dealer rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cepeda
Jun 18, 2024 -

Toyota of Woodbridge responded

Thank you for sharing your positive experience! We're delighted to hear that our service team at Toyota Woodbridge provided efficient and professional assistance. We appreciate your support and look forward to serving you again!

June 16, 2024

Mr. Noah is very helpful and provides Excellent service ,we very happy to found this car. Thank you! More

by TChaing2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Jun 17, 2024 -

Toyota of Woodbridge responded

We're delighted to hear that Mr. Noah provided excellent service and helped you find the perfect car at Toyota Woodbridge! Thanks for sharing your experience with us!

June 15, 2024

Tony VanHouten was awesome with informing me about my SUV maintenance and what needs to be done now. I have been going to this dealership since I purchased my vehicle. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Van Houten
Jun 17, 2024 -

Toyota of Woodbridge responded

Joyce, we're delighted to hear that Tony provided you with excellent service at Toyota Woodbridge. Thanks for your continued trust and support!

June 14, 2024

Sammee was awesome! Great value, easy/fair negotiation and quick processing! we drove 2 hours to Toyota in Woodbridge as Hampton Roads dealers could not compete More

by chester.chapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammee
Jun 17, 2024 -

Toyota of Woodbridge responded

Chester, we're delighted to hear that Sammee and the Toyota Woodbridge team made your trip worthwhile with great value and service. Thanks for making the drive!