Toyota of Woodbridge
Woodbridge, VA
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I have been coming here since 2004. The service at Ourisman is not like the service I used to receive at Lustine. The Lustine service reps made you feel like they cared about you and yo The service at Ourisman is not like the service I used to receive at Lustine. The Lustine service reps made you feel like they cared about you and your car. Today there is no effort made to have a personal relationship. There is no effort made to keep you posted on the progress of the repairs being made. I sit and sit for almost two hours waiting to be called. When I go to find the person that checked me in, I find that my car was passed to another agent. When he goes to find my car, I am told it is waiting for me in the service bay. Why was there not someone tracking my car? The atmosphere in the place is just not the same. It makes me very sad since my husband and I each have a Toyota Avalon and love them. More
Great customer service and professionalism. Kept me informed of the progress of my vehicle and was very responsive to my inquiries and needs. I highly recommend Deepak who was the associate w Kept me informed of the progress of my vehicle and was very responsive to my inquiries and needs. I highly recommend Deepak who was the associate who handled by service. Will definitely ask for him at my next service visit. More
Excellent service for nearly 20 years and five automobiles purchased. Deepak, the associate who handled my service this time, greatly impressed me! He took care of my every need plus putting out w automobiles purchased. Deepak, the associate who handled my service this time, greatly impressed me! He took care of my every need plus putting out work related comments to fellow associates. He reviewed my RAV4 records and gave good advice on what work would be done. I told he he looked like he was doing the work of three people. By the way, this was my first time being served by Deepak, most impressive! More