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Toyota of Woodbridge
Woodbridge, VA
1,263 Reviews
At Lustine Toyota, it is our mission to help create pleasant automotive buying and owning experiences. We understand an automotive purchase is a big investment, so we strive to exceed your every expectation before, during and after the sale to make each experience with us smooth & stress-free. We recognize there are many places to buy a Toyota product, so we work exceptionally hard at earning your business through trust and complete transparency in both our communications & transactions. But that's just the beginning. Here are just a few more reasons to do business with Lustine Toyota.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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April 10, 2006
Lustine Dodge is a viper pit (no pun)! The customer service manager told me I got a free accessory or 500 off the undercoating package, and then at signing it was if I got the undercoating. Then they service manager told me I got a free accessory or 500 off the undercoating package, and then at signing it was if I got the undercoating. Then they messed up my tax and made me re-sign. They told me they would check on a second key while I signed and after it was over couldn’t get me one. Now, they call me 2 weeks later saying they miscalculated the price of my registration and how would I like to pay the extra 90 bucks! Do yourself a favor and find another dealer. More
by LustineBlows
December 14, 2005
Absolutely the worst experience at a toyota car dealership in my life. Do not shop here, they will somehow make your life miserable and rip you off. The general sales manager is the worst of the lo dealership in my life. Do not shop here, they will somehow make your life miserable and rip you off. The general sales manager is the worst of the lot. He refused to refund my deposit when we couldn't make a deal. I asked him if he was serious and he replied "go get a lawyer." I am not only doing that but am posting to every website on the net about this experience. If anyone has a problem with this dealership, also complain to Toyota directly at 1800 331 4331. Good luck More
by pissed off
Employees Worked With
4
July 15, 2004
I was sold a used vehicle that had been wrecked and damaged. The damage was not disclosed and was sold to me with a clean "carfax" report, as the damage had occurred while in their custody and was not damaged. The damage was not disclosed and was sold to me with a clean "carfax" report, as the damage had occurred while in their custody and was not reported to "carfax." After purchasing the car back from me, they resold it with the same erroneous information for nearly double its actual value.<br><br>My new purchase, to replace the used car, was handled very badly, with outrageous shenanigans involving selling the promised car to someone else before I could get there on two different occasions, despite a deposit, and harrassment over delivery of the vehicle.<br><br>My interaction with this dealership over the purchase of my new car was the absolute worst transaction I have ever made. I would definately not recommend this dealership. More
by wcoble
