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Toyota of Woodbridge
Woodbridge, VA
1,264 Reviews
When car shoppers want to shop for a wide selection of new Toyota models and exceptional used car deals, they come to Ourisman Toyota of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Toyota vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site Toyota service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM
Tuesday 9:00 AM
Wednesday 9:00 AM
Thursday 9:00 AM
Friday 9:00 AM
Saturday 9:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,264 reviews
October 04, 2006
My experience with these crooks was 10 years ago, but it looks like they're still no good. They wanted full price for their car and to pay below book on my trade-in (Grand Caravan). We were several thous looks like they're still no good. They wanted full price for their car and to pay below book on my trade-in (Grand Caravan). We were several thousand dollars apart... I asked for my keys form the salesman - once, twice... He went to get them and came back with his boss who kept the sales (theft) tactic going. I asked him for my keys...he ignored me and kept talking. Afer a few minutes, I stood up and yelled that I had asked for my keys THREE times...I had better have my keys in the next two minutes or I would leave and call the police...I would press charges for auto theft and kidnapping as they were keeping me there against my will. i then started talked in a very louid voice of how they were trying to rip me off and that every customer (and there were several) better be careful. My keys appeared quickly and I left. The next day, I called the GM to inform hiom and he didn't care. I wrote Chrysler, but it looks like that didn't matter. Don't buy from crooks and they will go out of business. More
by Gasman9431
April 10, 2006
Lustine Dodge is a viper pit (no pun)! The customer service manager told me I got a free accessory or 500 off the undercoating package, and then at signing it was if I got the undercoating. Then they service manager told me I got a free accessory or 500 off the undercoating package, and then at signing it was if I got the undercoating. Then they messed up my tax and made me re-sign. They told me they would check on a second key while I signed and after it was over couldn’t get me one. Now, they call me 2 weeks later saying they miscalculated the price of my registration and how would I like to pay the extra 90 bucks! Do yourself a favor and find another dealer. More
by LustineBlows
December 14, 2005
Absolutely the worst experience at a toyota car dealership in my life. Do not shop here, they will somehow make your life miserable and rip you off. The general sales manager is the worst of the lo dealership in my life. Do not shop here, they will somehow make your life miserable and rip you off. The general sales manager is the worst of the lot. He refused to refund my deposit when we couldn't make a deal. I asked him if he was serious and he replied "go get a lawyer." I am not only doing that but am posting to every website on the net about this experience. If anyone has a problem with this dealership, also complain to Toyota directly at 1800 331 4331. Good luck More
by pissed off
Employees Worked With
4
July 15, 2004
I was sold a used vehicle that had been wrecked and damaged. The damage was not disclosed and was sold to me with a clean "carfax" report, as the damage had occurred while in their custody and was not damaged. The damage was not disclosed and was sold to me with a clean "carfax" report, as the damage had occurred while in their custody and was not reported to "carfax." After purchasing the car back from me, they resold it with the same erroneous information for nearly double its actual value.<br><br>My new purchase, to replace the used car, was handled very badly, with outrageous shenanigans involving selling the promised car to someone else before I could get there on two different occasions, despite a deposit, and harrassment over delivery of the vehicle.<br><br>My interaction with this dealership over the purchase of my new car was the absolute worst transaction I have ever made. I would definately not recommend this dealership. More
by wcoble
