Toyota of Woodbridge

RUN AS FAST AS YOU CAN!!! I could not get anyone to answer the phone or return a phone call the day after I purchased my car, I was just trying to schedule the add-ons that I got bullied into buying th answer the phone or return a phone call the day after I purchased my car, I was just trying to schedule the add-ons that I got bullied into buying the night before. Poor customer service, lost my keys when I brought it in for service and when they finally found them the 1 hour and 45 minute service was completed in 20 minutes (it was closing time). Plan on being there at 45 minutes BEFORE they bring your car in for service WITH AN APPOINTMENT, this happens EVERYTIME! Funny thing is I "needed" new breaks and tires at my 30,000 mile check (which I did not get) then at my 35,000 mile check I did not need breaks or tires!?!?? Can't wait until my prepaid maintenance is complete and I will NEVER step foot in Lustine Toyota again. Don't bother contacting Toyota Corporate Office as they will only forward your complaint back to Lustine.... More

Unprofessional and not honest. I talked to the salesman on the phone about an advertised offer and promised a price. When we got to the dealership the games started. They offered me a demo with 4650 miles on the phone about an advertised offer and promised a price. When we got to the dealership the games started. They offered me a demo with 4650 miles on it as a new car that was different than what we talked on the phone for 5000 dollars more than what we were quoted on the phone. The floor manager/supervisor was worse than the salesman. Tried to play smart in a very unprofessional way without addressing our issues with the salesman. He proved that this place is top-bottowm NOT an honest group. Based on my experience I don't trust this dealership and do NOT recommend anybody to buy from that dealership. Two hours later I went to another dealership bought a better model. Don't waste your time with this dealership and don't believe their ads in the post or elsewhere. More

I brought my Toyota Sienna for an engine light issue. I I brought my Toyota Sienna for an engine light issue. I was given an estimate of 3K for unnecessary repairs or repairs I paid for which they did not I brought my Toyota Sienna for an engine light issue. I was given an estimate of 3K for unnecessary repairs or repairs I paid for which they did not do or did incorrectly. 1. Timing belt - They suggested w/o checking if I had done this. I declined. 2. Rear wheel cylinders - they changed supposedly due to leaking but 2 years later these were leaning again. 3. Machined drums/rotors - I had these redone at Midas 2 years later because there was a thumping every time I hit the breaks. These guys will add up a list things you car doesn't need for repairs and charge you an arm and a leg. Stay away from these folks and get a second opinion. More

I bought a brand new 2011 Corolla from Lustine. They told me they were going to give me more for my trade and discount the base price of the Corolla. They did neither! When I went back a few days later to ha me they were going to give me more for my trade and discount the base price of the Corolla. They did neither! When I went back a few days later to have them make it right, both the sales manager, Mike Dennis, and Jim Giddings,the General Manager said that it was my fault and it was my word against theirs. I basically was told by Rinaldo Campana that he would pay off my vehicle and discount the price of the Corolla by 1200 or 1300. Once I signed a contract, that wasn't very legible, they basically told me I would just have to deal with the terms and implied that I must be "stupid." When I wanted to cancel the contract, they brought out my trade-in vehicle from the back and "somehow it had been damaged." I am not talking about a scratch but a huge dent that affected the front and back driver's side doors. Then, they told me that I was responsible for the damage and that my insurance company would have to pay!! The vehicle was in their posession! I hadn't even seen it in 5 days! Can you beleive that! Needless to say, I ended up keeping the new Corolla because I do not have time to fight the insurance companies and Lustine. I called the police and even the officer was appalled at the damage and the fact that they wouldn't take responsibility. I would recommend going anywhere else but Lustine's. The GM basically told me he could care less about my satisfaction and whether or not I shared this with everyone I know. This dealership is unbeleivably rude, disrespectful, and all about $$$, not customer satisfaction. I will tell you to go somewhere else if you have the chance. This place lacks integrity and they obviously do not care about customer satisfaction. Buyers BEWARE! More

We went to Lustine because our local dealer did not have a 2011 Prius in stock to test drive. Met salesman Ryan Sullivan when we arrived and from the start he was friendly and knowledgeable about the Prius a 2011 Prius in stock to test drive. Met salesman Ryan Sullivan when we arrived and from the start he was friendly and knowledgeable about the Prius and able to answer our immediate questions. He offered to take us on a test drive in a 2010 because they did not have a 2011 in stock. We accepted his test drive offer because we knew the similarity between the 2010 & 2011. He took his time with us and allowed both me and my spouse to drive the car, answering our questions and explaining in detail the operations of the vehicle. When we returned to the dealership he gave us the time to look over the vehicle and to make sure the interior space was what we wanted, even showing us things about the car we didn't know. We weren't looking to buy a car that day (we were going to use a car buying service) but we had an idea on the cost of the vehicle. Ryan sat down with us and told us what price he could sell the vehicle to us. From our research we knew we were getting a fair deal. We were informed from the beginning by Ryan that Lustine would be receiving a couple of 2011 Prius in a shipment in the next couple of weeks. We were debating between the Prius 2 and the Prius 3. Lustine didn't have a "3" in stock but one of Ryan's managers owned one and Ryan was able to get the keys to his manager's car and show us the difference between the two models. We decided to go with a "2" and to buy the vehicle that day. We put in our order and we were informed the vehicle would be in within 2-3 weeks. Less than 2 weeks later we received a call from Ryan that our new vehicle there. Buying a new car has not been one of our favorite things to do but Ryan and the staff (Andre in finance & Delma) made it a pleasant experience. More

We went to Lustine to look at suvs with no knowledge of toyotas products. We were avoiding salesmen by driving around the back of the lot to look at inventory. When Ryan walked up we were expecting another toyotas products. We were avoiding salesmen by driving around the back of the lot to look at inventory. When Ryan walked up we were expecting another pushy salesperson but Ryan was anything but. He was cleancut, personable and seemed to truly care about our interests and needs. After asking some questions about our wants and needs Ryan took us to a new highlander and said that he felt it best suited our needs and budget. After a test drive and thorough explaination of the vehicle and its features my wife and i fell in love with and bought the highlander. The experience was seamless and perfect. From the moment we hit the lot until we left in our new highlander we felt like valued customers. We were also very impressed with the appearance and atmosphere. We highly reccomend lustine toyota! More

I have to be honest, this is the third time I bought from this dealer (2002, 2004, and recently this month). The salesman was extremely friendly and offered the best bang for the buck. On top of it all, he this dealer (2002, 2004, and recently this month). The salesman was extremely friendly and offered the best bang for the buck. On top of it all, he was able to get me an additional saving on my trade. Overall, this time the service and management of operations has improved greatly. No fuss and no hassle in sealing this deal and now I am sold! I will return as a valued consumer. More

I would avoid his dealership like he plague. I spoke to ben over the phone regarding a new car I wanted and was shopping around for pricing. I spoke with a salesman named Ryan who told me he had the exact ben over the phone regarding a new car I wanted and was shopping around for pricing. I spoke with a salesman named Ryan who told me he had the exact car I wanted in stock. We agreed to an out-the-door price with Maryland registration, tax and tags. I couldn't go in that evening, but planned to go in the next day. I called the next day and he told me the exact car I wanted had been sold (how many minivans get sold in less than 12hrs). That being said, Ryan said he would see if his manager would honor the price if I came in that day. I confirmed the out the door price again before driving down here from DC. When we arrived, Ryan was very nice and courteous, the showrroom was nice and filled with people and cars. I did notice that most of the salesman were in their 20's. Ryan started with routine about why we should by a car from Lustine Toyota. We signed an initial disclosure form with the car specs and out the door price. He then made copies of my drivers license and insurance card. He then came back with a preliminary contract for me to sign before he got the car. It had the correct final price, but only listed about 1000 in taxes. Taxes on the car should have been about 2000, and he said he must have made a mistake. He went to his sales manager, came back and asked if we could register the car in VA instead of MD. I said that was not the deal we agreed on and it essentially puts a 1000 dollars back in the dealers pocket. He walked away and his sales manager alex came this time. He said he was trying to figure out a way to make the deal happen. He asked again for us to register the car in VA. He then asked if we were willing to buy a car they had in stock. He then had the audacity to imply he would make the deal if we bought two cars!!! Ultimately he stated he could not honor the price, I was quoted. Furthermore, when I stated how much trouble this was for us, he stated he had been working hard to get us the car!!!! Oh yes so difficult to lie to the consumer to get us to come in, falsify a contract in hopes of getting me to sign it and then not honor a verbal deal. These guys are crooks and I am lucky I read the fine print or I could have a huge issue on my hand. Even if you are looking for a deal, I would just avoid these guys. More

Hi my name is Howard McKinneY I'm giving Lustine Toyota this excellent rating because I think they deserve it.This is the first Toyota I've ever owned and because of the grate service I recive at Lustine I this excellent rating because I think they deserve it.This is the first Toyota I've ever owned and because of the grate service I recive at Lustine I would buy another one.I've owned other cars before my Avalon and going to have them serviced was like going to the dentis. I am so glad to have had the opportunity to meet and have Chrissy Delewinski as my Service Consultant.Chrissy is very professional and Lustine should be proud to have her for an employee. More

Chrissy Delawinski has been and always will be my service manager. She has the ability to handle tough situations and always accomadate my needs. Shes always on top of her game. She calls me when my car is c manager. She has the ability to handle tough situations and always accomadate my needs. Shes always on top of her game. She calls me when my car is completed and always always exceeds my expectations. Thanks Chris DiNapoli More