Toyota of Woodbridge

I would avoid his dealership like he plague. I spoke to ben over the phone regarding a new car I wanted and was shopping around for pricing. I spoke with a salesman named Ryan who told me he had the exact ben over the phone regarding a new car I wanted and was shopping around for pricing. I spoke with a salesman named Ryan who told me he had the exact car I wanted in stock. We agreed to an out-the-door price with Maryland registration, tax and tags. I couldn't go in that evening, but planned to go in the next day. I called the next day and he told me the exact car I wanted had been sold (how many minivans get sold in less than 12hrs). That being said, Ryan said he would see if his manager would honor the price if I came in that day. I confirmed the out the door price again before driving down here from DC. When we arrived, Ryan was very nice and courteous, the showrroom was nice and filled with people and cars. I did notice that most of the salesman were in their 20's. Ryan started with routine about why we should by a car from Lustine Toyota. We signed an initial disclosure form with the car specs and out the door price. He then made copies of my drivers license and insurance card. He then came back with a preliminary contract for me to sign before he got the car. It had the correct final price, but only listed about 1000 in taxes. Taxes on the car should have been about 2000, and he said he must have made a mistake. He went to his sales manager, came back and asked if we could register the car in VA instead of MD. I said that was not the deal we agreed on and it essentially puts a 1000 dollars back in the dealers pocket. He walked away and his sales manager alex came this time. He said he was trying to figure out a way to make the deal happen. He asked again for us to register the car in VA. He then asked if we were willing to buy a car they had in stock. He then had the audacity to imply he would make the deal if we bought two cars!!! Ultimately he stated he could not honor the price, I was quoted. Furthermore, when I stated how much trouble this was for us, he stated he had been working hard to get us the car!!!! Oh yes so difficult to lie to the consumer to get us to come in, falsify a contract in hopes of getting me to sign it and then not honor a verbal deal. These guys are crooks and I am lucky I read the fine print or I could have a huge issue on my hand. Even if you are looking for a deal, I would just avoid these guys. More

Hi my name is Howard McKinneY I'm giving Lustine Toyota this excellent rating because I think they deserve it.This is the first Toyota I've ever owned and because of the grate service I recive at Lustine I this excellent rating because I think they deserve it.This is the first Toyota I've ever owned and because of the grate service I recive at Lustine I would buy another one.I've owned other cars before my Avalon and going to have them serviced was like going to the dentis. I am so glad to have had the opportunity to meet and have Chrissy Delewinski as my Service Consultant.Chrissy is very professional and Lustine should be proud to have her for an employee. More

My service was AWESOME in every aspect. This evaluation is not inflated. I am a retired Marine and have lived a life of requiring high standards. Even though my repairs required several thousands of dollar is not inflated. I am a retired Marine and have lived a life of requiring high standards. Even though my repairs required several thousands of dollars on an eight year old Toyota Highlander, I felt confident that repair work quality and price for repair were reasonable. I had gotten quotes from other sites prior to visit to establish a benchmark since my experience was the dealer always was higher. I was pleased that repair costs were comparable or better. Moreover, the service advisor kept me informed at each step of the way of my options and time required. The decision were always mine without any "sales pressure". I felt I was part of the process and they were really working for me. As the Master card ad goes... PRICELESS and this term " PRICELESS" best describes my experience with Tim Shanahan at Lustine for service. I will use Lustine again for other repairs based on this experience. More

Chrissy Delawinski has been and always will be my service manager. She has the ability to handle tough situations and always accomadate my needs. Shes always on top of her game. She calls me when my car is c manager. She has the ability to handle tough situations and always accomadate my needs. Shes always on top of her game. She calls me when my car is completed and always always exceeds my expectations. Thanks Chris DiNapoli More

Tim Shanahan has been my Service Advisor for a very long time. I completely trust him when recommending work on my vehicle. I have recommended Tim, and will continue to recommend him to friends and family time. I completely trust him when recommending work on my vehicle. I have recommended Tim, and will continue to recommend him to friends and family. He is trustworthy and always greets me with a smile. More

Tim Shanahan is always helpful and is very knowledgeable. Whenever we have a questions about our vehicle he is more than willing to help. He is always friendly and has great work ethic. The customer servi Whenever we have a questions about our vehicle he is more than willing to help. He is always friendly and has great work ethic. The customer service Tim provides goes above and beyond all other! More

I have been bringing my vehicle to Lustine Toyota for over 5 years now, and have always brought my Toyota Corolla to Tim Shanahan. He is trustworthy and has always helped me keep my vehicle running in t over 5 years now, and have always brought my Toyota Corolla to Tim Shanahan. He is trustworthy and has always helped me keep my vehicle running in tip top shape. Thank you Tim, for all of your support. More

I have owned/currently own 10 Toyota vehicles over the I have owned/currently own 10 Toyota vehicles over the past 25 years,and in that time, visiting dealerships from Harrisonburg Va., to Falls church I have owned/currently own 10 Toyota vehicles over the past 25 years,and in that time, visiting dealerships from Harrisonburg Va., to Falls church Va, and ultimately, here in Woodbridge Va, I have never experienced the loyality, and dedication to customer service, as I have with Chrissy Delewinski, Service Consultant at Lustine. For the past 15 years, Chrissy has ALWAYS been cordial, efficient and available. She has returned phone calls to me even on her days off! Service at Lustine is excellent, and Chrissy leads by example! More

I currently purchased a 2010 Avolon; prior to that I owned a 2005 Corolla which I would service at Lustine. I would always schedule my appointments with Chrissy Delewinski. Being a female I was always owned a 2005 Corolla which I would service at Lustine. I would always schedule my appointments with Chrissy Delewinski. Being a female I was always afraid of being taken advantage of. However, Chrissy goes above and beyond to form a relationship with her customers to make them feel at easy. I feel that Chrissy is an honest and trustworthy person to deal with. That is why I will continue to bring my Toyota to Lustine for servicing. More

Tim Shanahan is the best service representative my family has ever had. We have brought our car to the Lustine Toyota Service Center for the past 5 years because we trust his advice and have received excell has ever had. We have brought our car to the Lustine Toyota Service Center for the past 5 years because we trust his advice and have received excellent service every time. I would highly recommend Tim and your dealership to my friends Thank You! More