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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

March 20, 2012

I was in the market for a new vehicle, and once I decided what I wanted I started the process. I received a quote from Herbie Rivera online, and a couple of local Toyota dealerships. We scheduled an appoin More

by edmo1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rivera and Jessica Santiago
Mar 20, 2012 -

Toyota of Woodbridge responded

Thank you for letting us know how we're doing. We strive for no-pressure sales in each car buying experience and we think it’s great that you can attest to our no hassle approach. Please feel free to contact us if you have any questions or concerns. Also, we hope you check us out on Twitter and Facebook for exclusive monthly specials. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 20, 2012

I took my car in for routine service and was helped by Erik Manzanares, he was such a nice young man took the time to explain everything to me in detail and had so much patience with my many questions. I More

by Angel_G103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 21, 2012 -

Toyota of Woodbridge responded

We're so happy to hear that you had a great experience with Erik in our service department! We're very appreciative of your loyalty and hope you'll tell your friends and family about us. Lustine Toyota is all about delivering the best possible service and we believe that your positive experiences will continue in the future. Thanks again, and make sure to check us out on Facebook and Twitter to take advantage of some of our great service specials! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 20, 2012

I cam to the dealership to get my wifes RAV4 serviced. While there I met Steve and he told me that they were looking for a RAV4 for the inventory of their used cars. After talking to my wife we decided th More

by itsmeyabu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Mietelski, Hirby Reviera
Mar 21, 2012 -

Toyota of Woodbridge responded

Thank you so much for providing us with this feedback. Customer service is our biggest priority and we are pleased to hear that Steve and Herbie met this goal from start to finish. We hope you and your wife enjoy driving your new Prius and we look forward to seeing you again at your next service appointment! Be sure to like our Facebook and follow us on Twitter for access to exclusive coupons and specials. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 19, 2012

Hamdi Nur has been by far the most pleasant and respectful person i have met. Hamdi understands and tries his best to help in a situation where the customer is dissatisfied. He expresses his concer More

by eponce87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamdi Nur
Mar 19, 2012 -

Toyota of Woodbridge responded

Thank you for writing this excellent review and for sharing your experience with Hamdi! He is a valued employee and we are glad he exceeded your expectations. We look forward to seeing you in the future. Be sure to check out our monthly specials on Twitter and Facebook. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 19, 2012

With all of the employees that i dealt with, i dont believe Lustine could of picked more wonderful people. Absolutely Wonderful Staff!!! Thank you all. More

by Sunshine888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mills, Jessica, Velma, Mike Dennis
Mar 19, 2012 -

Toyota of Woodbridge responded

Thanks for taking the time to write such a great review! We take pride in our staff and are glad your experience was excellent! Please come back and visit us soon. Also, feel free to check out our monthly specials on Twitter and Facebook. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 18, 2012

I had my Toyota Tacoma in for 90,000 mile service and Bryant Jones was very friendly and helpful. He was very prompt in calling me and walking me through what my truck needed for maintenance and worked More

by mbetts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones, Bryant Jones
Mar 19, 2012 -

Toyota of Woodbridge responded

At Lustine, we try to set the bar as high as possible and Bryant is a big part of that. We're glad that we could change your expectations as far as what your service experience SHOULD be like. And we're looking forward to seeing you in 5,000 miles as well! Thanks for your kind words, and be sure to check us out on Twitter and Facebook for some great monthly promotions. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 17, 2012

I have been coming to Lustine Toyota for quite a while now and most all of the service writers and managers know me by name. I currently have a 2005 Tacoma and I have over 220,000 miles on it and it is st More

by jimmyt198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Tim Shanahan
Mar 19, 2012 -

Toyota of Woodbridge responded

Thank you for the kind words! Every day we strive to deliver first class service to our customers, especially those as loyal as yourself. Customers like you are what keep us working hard. Your continued patronage is deeply appreciated and if there is anything else we can do for you, please don't hesitate to let us know. Direct your friends and family to our Twitter and Facebook pages for information on our monthly specials! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 17, 2012

I have had several visits to this dealership and each experience was of a superior quality. The Assistant Service Manager Bryant Jones has always been professional, knowledgeable and very respectful of m More

by phdpsychpro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Mar 19, 2012 -

Toyota of Woodbridge responded

We are thrilled that your experience with Bryant was so positive. He is a huge asset to our team and will be pleased to hear about your great visit. We really do value our customers, and try to show that by treating you with respect and going above the call to make sure your experience is perfect. If there is anything at all we can assist you with, please let us know! Thank you for being a loyal customer! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 16, 2012

We had been thinking about trading in my wifes car and I investigated online the details on a Prius that she was interested in. After looking at a couple sites, I received a call from Lustine Toyota and ma More

by dolf22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Nartey and Andre Smith
Mar 19, 2012 -

Toyota of Woodbridge responded

We are excited to hear that you had such a positive experience with us! I'm happy that Peter and Andre took care of you and your wife. The Prius is an amazing vehicle and I know you're going to enjoy it. It's great to know that you decided to stay in the Toyota family and if you need anything at all, please don't hesitate to contact us. Let your friends and family know about our monthly specials by following us on Twitter and Liking us on Facebook! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

March 14, 2012

I brought my vehicle in today and just wanted to thank Mr Bryant Jones for the excellent overall service experience! Mr Jones not only made sure I was completely satisfied with my service but he also wanted More

by ceemaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Mar 14, 2012 -

Toyota of Woodbridge responded

We would like to sincerely thank you for taking the time to write this shining review. Customer satisfaction is among one of our many important values and it's flattering to hear that you've noticed this is Bryant. Please feel free to contact us if you have questions or concerns. Also, be sure to check us out on Facebook and Twitter to see our exclusive service specials and coupons for your next visit. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

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