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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

April 13, 2012

Tim Shanahan is the Very Best! When I'm working with Tim, I know I'm getting the very best service advice. I purchased two vehicles from Lustine and Tim takes care of both. I can sum him up with two wor More

by tb3277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shanahan
Apr 13, 2012 -

Toyota of Woodbridge responded

We are sincerely grateful to you for sharing your experience with us. We're glad to hear that you had such a good time working with Tim and we know that he'll be very happy about your review. Our team will be more than happy to help any time that you have questions or concerns about your vehicle, so please don't hesitate to reach out to us in the future. Make sure to follow us on Twitter and like us on Facebook! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 12, 2012

I always go to Bryant for any service my veichel needs , he's always ready for me and gets me in and out , I always recommend him and the dealer to all my friends and co workers .. Good job Bryant ! Keep up More

by Msvchavez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Apr 12, 2012 -

Toyota of Woodbridge responded

We would like to thank you for your continued business and for taking the time to let us know how we’re doing. We are pleased to hear of Bryant's great customer service. Please don't hesitate to contact us if you have any questions and be sure to check us out on Facebook and Twitter for exclusive specials and coupons! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 12, 2012

In a word, Bryant in the Service Dept. is AWESOME. He took care of me from start to finish, ensuring I got a great deal and that my car was very well taken care of. He met me upon my arrival, called wit More

by jessicacrump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Apr 13, 2012 -

Toyota of Woodbridge responded

We sincerely appreciate you setting time aside to share your experience. We love getting customer feedback and we're thrilled to hear that you were so happy with Bryant and his efforts. Thanks again for choosing Lustine Toyota and we look forward to assisting you with your next automotive need! Make sure to follow us on Twitter and like us on Facebook for access to exclusive coupons and special offers. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 10, 2012

Visited Lustine Toyota, Woodbridge, yesterday, with a warranty issue on a recently purchased Certified Camry that could have been a negative situation for all concerned. Turns out that by Victor Bassey's More

by ham radio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Apr 11, 2012 -

Toyota of Woodbridge responded

Thank you so much for posting this terrific review. We always appreciate it when our customers give us feedback and are very glad to hear that Victor was able to resolve the warranty issue for you. Thank you again for this feedback and please let us know if there is anything else we can do to help! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 06, 2012

I have a 2009 Toyota Corrolla that I service at Lustine and my service advisor, Mr. Tim Shanahan, is the best in my opinion. He gives good advice and explains what needs to be done, so I can make a good d More

by Alik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shanahan
Apr 09, 2012 -

Toyota of Woodbridge responded

Thanks for sharing your experience with us. Customer satisfaction is a top priority so we are very glad to have reached this goal with you. We would love to help you with your next automotive need and we look forward to seeing you in the future. Don't forget to look for us on Facebook and Twitter to take advantage of our great service coupons! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 05, 2012

Tim Shanahan has been my service "go to man" for my Toyota Solara for six years, and I wouldn't take my car to anyone else for service! Tim is very professional and knowledgeable, but most of a More

by Lockguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shanahan
Apr 05, 2012 -

Toyota of Woodbridge responded

Thank you for taking the time out of your day to provide us with this stellar review. Tim is an asset to the Lustine team and will be happy to know he has earned your continued patronage. If there is anything else we can do, please don’t hesitate to contact us. Please check us out on Facebook and Twitter as we have great service coupons just for our fans and followers. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 04, 2012

I have a 2000 Toyota Celica that I bought brand new way back then from this dealership. Twelve years later, I am still driving this car. My Lustine Toyota Service Advisor, Tim Shanahan, is the reason t More

by celicagal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shanahan
Apr 04, 2012 -

Toyota of Woodbridge responded

We deeply appreciate your feedback and your continued loyalty. We're so happy to know that Tim goes the "extra mile" to make sure your Toyota can go those extra miles on the road after many years! We look forward to seeing you at your next appointment. Be sure to follow us on Facebook and Twitter for exclusive service coupons and specials. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 02, 2012

After having a bad experience with 2 service advisors at this location on my last visit. I was hesitant to give Lustine Toyota Service Dept. another shot at earning back my business. Last week I went for More

by JMCV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Apr 03, 2012 -

Toyota of Woodbridge responded

Thank you for giving Lustine Toyota another opportunity to service your vehicle. I am thrilled that Bryant could exceed your expectations and provide you with the top-notch customer service you deserve. We look forward to the opportunity to assist you with your auto needs in the future as well. For access to our exclusive online specials and savings, please be sure to find us on Facebook and Twitter. Sincerely, Jessika Garcia ygarcia@lustine.com

April 02, 2012

My husband and I received the best service as soon as we walked in the door. Jon Boyd was awesome and I highly recommend him. We wanted a 2012 Sequoia Platinum in black and that is what we got! He even list More

by Lizlauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Boyd and Sham
Apr 03, 2012 -

Toyota of Woodbridge responded

Thank you so much for your kind words. We really appreciate you coming in to see us and are happy to hear that our team has taken excellent care of you. Congratulations on your new Sequoia and we hope that you and your family are enjoying it! Be sure to check out our Facebook and Twitter pages for access to exclusive coupons and special offers. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

April 02, 2012

I have a 06 Tacoma. Only once I took it somewhere other than Lustine for service. I will NEVER make that mistake again. Bryant makes me feel like I'm his only client. I get fast service and know I've gotte More

by sheilamullins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones, Bryant Jones
Apr 02, 2012 -

Toyota of Woodbridge responded

Excellent! We're glad to hear Bryant is able to keep everything running smoothly for you. He is a valuable member of Lustine Toyota, and we are happy to have him. We look forward to seeing you in the future. Be sure to check out our monthly specials on Twitter and Facebook. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

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