Toyota of Woodbridge

GJohnson I have been coming to Lustine Toyota for almost 10 years because of how satisfied I am every time the Service Department performs maintenance on my ve I have been coming to Lustine Toyota for almost 10 years because of how satisfied I am every time the Service Department performs maintenance on my vehicle. My primary contact is Chrissy Cokinos and she is thorough, professional, pleasant and works to keep a customer informed of their car's needs---when a repair NEEDS to be made and when a service can wait for a future visit. She's on top of any discoveries the technician makes and keeping a customer abreast of this and allowing them to authorize before proceeding or advising on options if they're not sure their budget can accommodate. Because of her advice/recommendations, the routine maintenance performed on my Camry at Lustine's service department has kept it on the road with never a problem or breakdown. Thank you Chrissy! More

Chrissy Cokinos Chrissy has been my service adviser for many years and is always helpful and friendly. She gets my Camry serviced quickly and always finds a discount Chrissy has been my service adviser for many years and is always helpful and friendly. She gets my Camry serviced quickly and always finds a discount coupon to assist with lowering the cost. I recommend her to anyone with a Toyota service need. More

Great service every time Chrissy is the reason I've been coming to Lustine for years to have my vehicle serviced. I've received great service every time and she always makes i Chrissy is the reason I've been coming to Lustine for years to have my vehicle serviced. I've received great service every time and she always makes it a pleasant experience. This last time I took advantage of the shuttle ride to get some Christmas shopping done at the mall. When a problem came up with my vehicle, she was right on top of it and called me before proceeding further with the service. When I returned from shopping everything was handled. It's such a pleasure to work with someone who is so knowledgeable and passionate about her job. More

Flat tire assistance Chrissy has been service representative for me for several years and has always provide excellent advice on options to consider when questions arise r Chrissy has been service representative for me for several years and has always provide excellent advice on options to consider when questions arise regarding the reason for my visit. The most recent visit was for a problem with a loss of air pressure in one of my tires. She entered my problem into the computer network and my vehicle went into the shop for service. Chrissy continues to be my preferred customer service representative. More

Amazing Service Department Alex is the most amazing customer service rep ever. He is patient and willing to work with you on any car issue you have. Besides the wait to get the Alex is the most amazing customer service rep ever. He is patient and willing to work with you on any car issue you have. Besides the wait to get the car serviced everything in my experience was great. More

Great Service I'm very please with the fast service and the amount of care and attention I received when dealing with Lustine Toyota . My Service Advisor was very a I'm very please with the fast service and the amount of care and attention I received when dealing with Lustine Toyota . My Service Advisor was very attentive and helpful . More

The Best Service Starts with the Best Service Rep.-Mr. Jones I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to r I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to return my calls, schedules my service when its convenient for me, always offers a ride home or a loaner vehicle if the service will take time, tells me about specials, gives me accurate, unbiased information, and is especially sensitive to my budgetary constraints. He is extremely trustworthy and the only service rep with whom my husband and I have been thrilled. Bryant makes me feel like I am a family member and he makes sure I get the best service at a reasonable price. Thank you Bryant and Lustine Toyota. You make having my car serviced an enjoyable experience. More

LUSTINE TOYOTA IS A JOKE Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessiona Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessional man. He yelled at my mother out of the room because my mom told him he had a very nasty attitude. I talked to Jim Gidding, and the finance manager and they seem not to care one bit. No consequences was affiliated with him. More

Fair, honest prices. Massive inventory We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sal We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sales department. Yes, there are a lot of salespeople milling about; the volume of customers I observed on a Saturday afternoon substantiated the need for staff of that size. Please contact Laurence Testaccio at Lustine Automall. He handled all of our communications prior to arriving at the dealership and was there in person to continue the shopping and purchasing process when we arrived. He gave us personal attention, made us his only priority while we were there and let us have all the time we needed to inspect and compare the vehicles we were considering. No pressure to make a purchase. We were honest in what we needed in a car and what we were prepared to pay. Laurence was fair, honest and respectful in pricing our Camry and made sure we were comfortable with all of the details, no matter how small. To anyone complaining of the Bait and Switch: ok, that specific vehicle I had chosen (out of how many hundred I had weeded out online), was not there. I was not surprised, I'd done my homework. The inventory at Lustine is huge- give yourself plenty of time to see what they have. And if you don't like what they have today, stay in contact with their sales department- the inventory turns over constantly, and your dream car may show up tomorrow. Please be an informed consumer: know what you are looking for when buying. This will make the dealership experience more pleasant for you. Please be polite: salespeople aren't mindreaders, but a smile goes a long way. Saying, "No" while smiling is an option. Being nice to them helps them be nice to you! More