Toyota of Woodbridge

Excellent Service I use Lustine Toyota for my car services and I have found them to be an excellent organization I Yinkausually deal with Chrissy Cokinos and I have a I use Lustine Toyota for my car services and I have found them to be an excellent organization I Yinkausually deal with Chrissy Cokinos and I have always had a pleasant and friendly service. More

Great customer service Have used Lustine Toyota since purchasing my car 8 years ago. Chrissy Cokinos is the service rep whom I deal with. She is very professional, trustwo Have used Lustine Toyota since purchasing my car 8 years ago. Chrissy Cokinos is the service rep whom I deal with. She is very professional, trustworthy and considerate of my time. She helped make the task of car maintenance a pleasant and worry free experience. More

Excellent service I am a long time customer at Lustine Toyota and service representative Chrissy Cokinos. Chrissy is ALWAYS professional and courteous! She is helpful a I am a long time customer at Lustine Toyota and service representative Chrissy Cokinos. Chrissy is ALWAYS professional and courteous! She is helpful and informative of all services offered and/or available at time of service. It is always a pleasure and pleasant experience whenever I visit Lustine Toyota and I look forward to future services with Chrissy who is truly an asset to the dealership! Thank you from a long time Satisfied Toyota customer! Liz Dixon More

Chrissy is great Service today was great. Chrissy was my service and she could have not been more helpful. She keeps you up to date on the status of the service and ha Service today was great. Chrissy was my service and she could have not been more helpful. She keeps you up to date on the status of the service and had the paper work done in record time. Great rep. More

Ten years of great service Chrissy is always responsive, efficient, honest, and makes sure my service experience has been 100% satisfactory, and it always is!! She keeps me com Chrissy is always responsive, efficient, honest, and makes sure my service experience has been 100% satisfactory, and it always is!! She keeps me coming back!! More

Outstanding service department Chrissy Cokinos has been advising me on maintenance of all three of my Toyota vehicles for a number of years and has always provided outstanding custo Chrissy Cokinos has been advising me on maintenance of all three of my Toyota vehicles for a number of years and has always provided outstanding customer service. She is very knowledgeable and goes out of her way to ensure I am aware of all my repair, replacement, or servicing options. In fact, we don't take our vehicles in until we know Chrissy is available to oversee the work. More

THE WORST - Did not Honor Sales Price and Other Agreed Terms The sales associate who was helping us with the purchase of a brand new vehicle called us and asked us to come in and would beat the best price provid The sales associate who was helping us with the purchase of a brand new vehicle called us and asked us to come in and would beat the best price provided from another dealership. Over the phone, the associate confirmed that he received approval from the manager to sell us the vehicle at an agreed price, while taking advantage of the financing promotion of .9% for 60 months. Upon arrival, we were shown the car we would be purchasing and test drove it. The salesman stalled the transaction for about 2 hours. When asked, what the hold up was, they explained the manager was busy and wanted to go over the final pricing with us. When he was finally available to talk to us, he said there was a mis-communication between him and the sales associate and that he could not honor the price they mentioned over the phone. They wanted to add an additional $1,000 to the price, which was even higher than the price of the original offer we received from the first dealership. At best, he said he could only match that price. We explained that we drove further to get to his place and the only reason why we did was because of what the sales associate promised over the phone. His reply, "that's not my problem, this is the price, do you want to buy the car or not". His was extremely rude and did not even try to make things right. His attitude was the worst I've ever experienced. It seemed that he did not care that I was upset or that the fault was not ours. When I asked for his name, he wouldn't give it to me (I had to go to the website to find out based on the picture posted). At this point, he then proceeded to stand up, take the contract that the sales associate produced (and that I signed) and tear it up in front of me and other customers. He then told me to "get out of my store, I don't want you here". I followed him over to his desk and asked him if this is how he treats customers and he said "get out, I don't want to do business with people like you". Please be mindful that even under these circumstances, I did not lose my cool or do anything rash - there were plenty of other employees and customers around (including the sales associates who have been helping me and couldn't even look me in the eye). In the meantime, his sales associate realized the severity of the situation and tried to make things right and continued to promise to get us the car at the agreed terms. This ended up to be an additional waste of 30 minutes or so until he finally came back and said "I'm sorry sir, I can't sell you this car" before walking away. I was left sitting there and everyone who was helping me just simply walked away. When I asked for the Manager's name, as well as his boss's name, nobody gave it to me. Hands down, worst experience ever - in any type of business dealing. Not only did they lie to me, they were extremely rude and unsympathetic. While the associates realized the mistake made, the manager acted as though nothing happened. I will be certain to share this story with the VP of his dealership, as well as Toyota Corporate and every review website I can get a hold of. More