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Toyota of Woodbridge
Woodbridge, VA
1,263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,263 reviews
December 13, 2014
The Best Service Department. Lustine has the BEST service department. I've been going there for years and I always get top quality service. Chrissy does a superb job. Always cour Lustine has the BEST service department. I've been going there for years and I always get top quality service. Chrissy does a superb job. Always courteous, friendly and tentative to my requests and service needs. I recommend Lustine to all my friends and acquaintances. More
by Chris DiNapoli
Employees Worked With
Chip Heppenstahl, Tim Shanahan, Chrissy Cokinos
December 12, 2014
Good job! Excellent work Excellent customer service! Polite, helpful,quick to respond. Best service, would highly recommend to anyone in the Northern Virginia area. You won't Excellent customer service! Polite, helpful,quick to respond. Best service, would highly recommend to anyone in the Northern Virginia area. You won't be disappointed in the time he takes to provide outstanding service. Knowledgable, and educated us on the work needed. More
by Gerald2
Employees Worked With
Bryant Jones
December 12, 2014
SATISFACTION GURRANTEED I HAVE BEEN WORKING WITH MR BRYANT JONES SINCE I PURCHASED MY VEHICLE IN 2010.IT SEEMS HE KNOWS THE INS AND OUTS OF THE AUTO SERVICING TRADE. I ALWAYS I HAVE BEEN WORKING WITH MR BRYANT JONES SINCE I PURCHASED MY VEHICLE IN 2010.IT SEEMS HE KNOWS THE INS AND OUTS OF THE AUTO SERVICING TRADE. I ALWAYS WALK OUT OF YOUR PREMISES HAPPY AND SATISFIED .I RECOMMEND HIM FOR ANY POSITION OR PLACE WHERE HIS SERVICES IS NEEDED. More
by AMBROSEJ57
Employees Worked With
Bryant Jones
December 12, 2014
Excellent Service I use Lustine Toyota for my car services and I have found them to be an excellent organization I Yinkausually deal with Chrissy Cokinos and I have a I use Lustine Toyota for my car services and I have found them to be an excellent organization I Yinkausually deal with Chrissy Cokinos and I have always had a pleasant and friendly service. More
by yaremu
Employees Worked With
Chrissy Cokinos
December 12, 2014
Great customer service Have used Lustine Toyota since purchasing my car 8 years ago. Chrissy Cokinos is the service rep whom I deal with. She is very professional, trustwo Have used Lustine Toyota since purchasing my car 8 years ago. Chrissy Cokinos is the service rep whom I deal with. She is very professional, trustworthy and considerate of my time. She helped make the task of car maintenance a pleasant and worry free experience. More
by vobrien
Employees Worked With
Chrissy Cokinos
December 11, 2014
Excellent service I am a long time customer at Lustine Toyota and service representative Chrissy Cokinos. Chrissy is ALWAYS professional and courteous! She is helpful a I am a long time customer at Lustine Toyota and service representative Chrissy Cokinos. Chrissy is ALWAYS professional and courteous! She is helpful and informative of all services offered and/or available at time of service. It is always a pleasure and pleasant experience whenever I visit Lustine Toyota and I look forward to future services with Chrissy who is truly an asset to the dealership! Thank you from a long time Satisfied Toyota customer! Liz Dixon More
by mima15
Employees Worked With
Chrissy Cokinos
December 11, 2014
Chrissy is great Service today was great. Chrissy was my service and she could have not been more helpful. She keeps you up to date on the status of the service and ha Service today was great. Chrissy was my service and she could have not been more helpful. She keeps you up to date on the status of the service and had the paper work done in record time. Great rep. More
by halm
Employees Worked With
Chrissy Cokinos
December 10, 2014
Lustine = Commitment to Excellence I've been a Lustine customer for a very long time. And you want to know what keeps me coming back? Certainly you could say the great Toyota cars ... I've been a Lustine customer for a very long time. And you want to know what keeps me coming back? Certainly you could say the great Toyota cars ... but I can get them at any other dealership ... so it's the service. John Villamizar is by far, the absolute BEST service rep ever! I've been with Toyota for 20+ years and some of the time it was with Jack Taylor in Alexandria. But ... John Villamizar has kept me coming back to the Woodbridge Lustine because of his attention to detail, his commitment to excellence, and his unparalleled customer service. Example? I made a 9am appointment online (oh technology - thank you!) but really wanted the 730am so I could get to work. I had to schedule my 20K and I had a flat tire too! I just mentioned it in the comment section online and VOILA ... John emailed me and let me know to just come in asap and he'd get me in ... no matter what... because he knew the importance of being on time. John also reached out on LinkedIn. We've communicated for via LinkedIn about car necessities (making additional keys, flat tires, Toyota ExtraCare service, etc) and I find it refreshing that no matter WHEN I send him a message, he replies. (did I mention his dedication???). Kudos to Lustine for having an awesome employee like John Villamizar ... and Kudos to Toyota for having a great dealership like Lustine. Thumbs up! More
by Stacey Loflin
December 09, 2014
Take your business elsewhere! Toyota's reputation is known for the quality of their cars, unfortunately this dealership and it's manager does not care much for quality of anything. Toyota's reputation is known for the quality of their cars, unfortunately this dealership and it's manager does not care much for quality of anything. My family and I have been loyal customers of Toyota for many many years. This is the first time ever that we have been treated so poorly by any employee of a Toyota dealership. The rudeness and unpleasant treatment is beyond compare. I highly urge you to take your business to ANY other Toyota dealership because you will be treated like a customer rather than a child. The drive to Woodbridge is not an easy one to say the least, but we were promised a price and told to leave another dealership to come immediately to sign papers. When we arrived, we worked through all the numbers as promised by the salesman who had been in contact with us and the papers were SIGNED. The manager, Amine Rekzi, then comes out to tell us they cannot honor that price and the salesman misunderstood. Of course we were floored. Buying a car is a daunting task in itself - and they are not likely to make a mistake of this kind. We agreed both on the phone and the papers have all been signed. Instead of trying to work it out with us, Amine took our contract is tore it up and told us to leave. He even had other employees come direct us out of the dealership. We left that dealership furious given no choice and made out to be the ones in the wrong. If you want to be scammed, lied to and cheated then this is the location for you. Lustine needs to reconsider some members of their employment staff. Buying a car is a big purchase - we were there to give them business and that is how we were treated. We bought the same car the exact same day, from a dealership closer to our home. It was our blessing in disguise. For anyone who does not live in Woodbridge already, you don't need to bother yourself with the trip there only to find yourself disappointed with the price and customer service you will receive. Avoid the headache now, and go to a bigger and newer dealership like Toyota Springfield. - A mistreated customer More
by DT1211
Employees Worked With
Amine Rekzi
December 09, 2014
Caring Customer Service I have been bringing my Prius in for scheduled maintenance since I purchased it from Lustine Toyota in 2004. Chrissy Cokinos is my go to service depar I have been bringing my Prius in for scheduled maintenance since I purchased it from Lustine Toyota in 2004. Chrissy Cokinos is my go to service department rep. She always takes the time to listen and provides service only for what I need. Chrissy always makes sure that I take advantage of every savings available. I appreciate her pleasant demeanor, for always fitting me in whenever my car needs service and especially for finding me the best deals for the service I need. Thanks Chrissy!!! More
by stacey.curry.353
Employees Worked With
Chrissy Cokinos
