Toyota of Woodbridge
Woodbridge, VA
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Just Great! :D This dealership is the most friendliest and most quick service I've ever been to. To the people and the atmosphere it all just describes the best! I w This dealership is the most friendliest and most quick service I've ever been to. To the people and the atmosphere it all just describes the best! I was helped by one of the best advisor Illiana she is so helpful and always asking further more than expected! The best customer experience ever!! Always will go here for my car service and purchase my cars! More
Excellent Service Advisor and Customer service Chrissy Cokinos has been my service adviser since 2004 and I have nothing but praise for her excellent service, dedication and Professionalism. She al Chrissy Cokinos has been my service adviser since 2004 and I have nothing but praise for her excellent service, dedication and Professionalism. She always takes the time to explain the diagnosis of the repair and if there are multiple problems she would let me know which repair is most urgent. She would go all out to make me comfortable with the repair estimate and I have not had to come back after a service or repair. When she left for a period of time I was at a loss and would hold back servicing my 2004 Sienna. When I received that call from her telling she was back I set up the service that was past due right away. Lustine also has very good automobile technicians and they also deserve praise for the work they do. I am very happy with LUSTINE TOYOTA. More
Rude and unappreciated is an understatement Worked with Nadeem a while ago on a new 2012 Camry SE. I tell you clouding up the sales process was his game. You may eventually come to think that p Worked with Nadeem a while ago on a new 2012 Camry SE. I tell you clouding up the sales process was his game. You may eventually come to think that perhaps he is right but NOT. Be smart and avoid this dealer as I have heard similar complaints from other buyers from the sales teams at this dealer. More
Service Team I have received excellent service here over the years. Chrissy Cokinos has ensured my car was serviced right and on time Ask for her when you are sc I have received excellent service here over the years. Chrissy Cokinos has ensured my car was serviced right and on time Ask for her when you are scheduling your next service. Alex once drove me home because the shuttle driver was temporarily unavailable - the definition of going out of your way for the customer. More
Excellent Service Department I visit Lustine Toyata for my 2009 Corrolla service needs and find the staff and their work to be excellent. I have been going to the dealership sinc I visit Lustine Toyata for my 2009 Corrolla service needs and find the staff and their work to be excellent. I have been going to the dealership since buying my car there and the combination of friendly and helpful staff keep me coming back. From oil change to more extensive mechanical work, I trust their staff to get my car fixed right and running smoothly. Special regards go to my service advisor, Ms. Chrissy Cokinos and previously, Mr. Tim Shanahan, who is a service manager now. Keep up the good work and thanks for taking good care of me and my car over the years. More
Great Service! Whenever I get my car serviced I go see Chrissy! She is an honest, helpful, and knowledgeable service-adviser. I highly recommend seeing her for your Whenever I get my car serviced I go see Chrissy! She is an honest, helpful, and knowledgeable service-adviser. I highly recommend seeing her for your service appointments. More
My first and everlasting experience with Lustine Toyota My first brand new vehicle, with no car note, best 2013 Van, and the second best purchase of my life, topped off with the best excellent service from My first brand new vehicle, with no car note, best 2013 Van, and the second best purchase of my life, topped off with the best excellent service from your Chrissy Cokinos, Service Dept. From the time I drive on your car lot, until the time I leave, I'm greeted with the biggest smiles and best Professionals, and Customer Service, from everyone. I always drove off feeling very safe and very satisfied. Being a person who panic when I don't know or understand what happened or what to do, I have called Chrissy. With no hesitation, Chrissy say "calm down Ms. Goodwin, I will take care of you". As small, simple, or how stupid it might have been, Chrissy has never lost patience with me. Toyota, thank you sincerely for having the Staff that supports your.. "Customers Matter". Thanks Chrissy, for your excellent service, putting up, and taking good care of me. You do and have made a difference in my life. More
Excellent Service Center Support! During the purchase of my Toyota Tundra back in 2008, I took advantage of the Auto 4 Life warranty program at Lustine Toyota and it most definitely pa During the purchase of my Toyota Tundra back in 2008, I took advantage of the Auto 4 Life warranty program at Lustine Toyota and it most definitely paid off this year! After 180,000 miles of NO PROBLEMS...my transmission went out. Due to my perfect service record with the Lustine Service Center, what would have cost $5000 out of my pocket only cost me a $100 deductible for a new transmission. My hats off to the Lustine Toyota Service Center and my #1 Service Representative Christine (Chrissy) Cokinos. Chrissy has provided me 150% support each time I have visited the Lustine Service Center for scheduled maintenance and particularly when she handled my recent transmission replacement. She's gone above and beyond the standard in customer service to save me both time and money. With her assistance I have confidence in knowing I've received and will continue to receive the utmost quality in service from the Lustine Toyota team. More
Alex is awesome! I've been working with Alex since I purchased my car this year. Never had an issue bringing my car in for routine maintenance and he goes above and be I've been working with Alex since I purchased my car this year. Never had an issue bringing my car in for routine maintenance and he goes above and beyond for me, even making sure my car got washed and vaccumed before pick up. More
Ryan Klein (The Best) He is the only one I see when servicing our Toco or Venza. He is talented. If you want your Toyota serviced....See RYAN KLEIN...... He is the only one I see when servicing our Toco or Venza. He is talented. If you want your Toyota serviced....See RYAN KLEIN...... More