Toyota of Woodbridge

Post Purchase Service My dad bought a brand new car from this place and he purchased all the insurances that come with it(including the routine oil changes). Due to his hec My dad bought a brand new car from this place and he purchased all the insurances that come with it(including the routine oil changes). Due to his hectic schedule I am often the one that has to bring the car in for its routine check ups. Everytime I am in, regardless of whether I have an appointment or not, it takes hours. The first time, it took at least five hours for an oil change. And when they finally told me it was done they had pulled up the wrong car and given me the keys. The second time they pulled up the wrong paperwork and it took about 30 minutes for them to figure it out. That's 30 minutes after I repeatedly kept telling them who my appointment was with and with my car right there on the drive. It's Not like I have never brought this exact car in SEVERAL TIMES before. I have no idea why but they are always acting like they don't know what they are doing. I take my car to Karen Radley's Volkswagon and they are usually promt and they even do a complimentary cleaning in your car after every service (even an oul change). And if they are going to take longer than 1.5 hours for an oil change they give you a complimentary car so you can get on with your schedule. I have a busy schedule too which is why I appreciate updates, especially if your routine oil change turns into a five hour oil change. If my dad had not purchased the insurance from the dealership I would never bring any car here. More

Beware! Be very, very careful in dealing with the used car dept. One is told that everything re the.car is covered for 30 days but...when it comes time to co Be very, very careful in dealing with the used car dept. One is told that everything re the.car is covered for 30 days but...when it comes time to collect, it's very difficult. You have to go through hoops for them to make it good. Check the entire car out before leaving the lot if you can. Anthony Jones in the Service Dept. is very accommodating and professional, however. More

Great Chris Edwards and Jonathan Ponce made my first time buying a car an amazing experience. I felt extremely comfortable because of how acclimated they a Chris Edwards and Jonathan Ponce made my first time buying a car an amazing experience. I felt extremely comfortable because of how acclimated they are with the business. Chris is an amazing manager who gets it done. Jonathan is a great salesmen that knows exactly what his customer wants. I am extremely happy with my new 2015 Toyota Corolla S. Keep up the great work and thank you for both of you doing your due diligence to make this work for me. More

Commendable Service Today's work on my wife's Camry was another excellent example of Lustine Toyota's Teamwork. Well Done again to all, and especially to Victor Bassey. Today's work on my wife's Camry was another excellent example of Lustine Toyota's Teamwork. Well Done again to all, and especially to Victor Bassey. Thank You! ...RWA sends More

Just purchased CPO 2012 Toyota Highlander SE awd w/ leather I have been on the hunt for a CPO 2012 Toyota Highlander or a Honda pilot for the last month. I limited my search to a 250 mile radius of the DC metr I have been on the hunt for a CPO 2012 Toyota Highlander or a Honda pilot for the last month. I limited my search to a 250 mile radius of the DC metro area. The majority of the cars that met my parameters were in NY/NJ. $119 one way flight from DCA to LGA or JFK was easily an option. My wife and I finally settled on a Highlander. I zeroed in on 3 cars (2 in NJ and 1 in VA). The idea was if the 1 in VA didnt pan out, I would be flying out to NY the next day. I talked to Ross the night before, scheduled to meet the next day. Walked into the dealership, professional and politely introduced himself, had the keys ready and within minutes we were on a test drive. Once we got back, he went over what CPO covered, the carfax etc, but quickly realized I had already done my homework. We got to business, I set him a number, he came back with a reasonable counter. Ross was upfront, not pushy - I took a while and I mean took a while to come back with another number and we settled. Since purchasing the car, Ross has been very attentive and responsive to email requests for documents to be faxed to my credit union. It was certainly a fantastic experience dealing with him and I would recommend seeing him if your in the hunt for a used Toyota at Lustine. More

Bryant Jones - Exceptional Service Manager!! Mr. Bryant Jones is the consummate representative of what and how a Service Manager should provide noteworthy customer service in the automobile indus Mr. Bryant Jones is the consummate representative of what and how a Service Manager should provide noteworthy customer service in the automobile industry. He listens to clearly understand the customer concerns and service needs, provides trustworthy advice, and consistently demonstrates courteous and professional characteristics. I have had the pleasure to experience these valuable characteristics during my 4 year association with Mr. Jones. He is the sole reason why I continue to travel 23 miles to have my vehicle serviced at Lustine’s rather than travel to a dealership that is 2 miles from my house. Thank you Mr. Jones! -D. Shields More

2012 Tundra Warrenty work Excellent Support from Chrissy! Chrissy Cokinos did an awesome job while my truck was in for a checkup. She kept me up to date for the 4 days it was there. I took it in for a checkup Chrissy Cokinos did an awesome job while my truck was in for a checkup. She kept me up to date for the 4 days it was there. I took it in for a checkup and ended up with some warranty work that had to be done. She provided details on what was happening and expected timelines. She made sure my concerns were addressed. She kept in constant contact with the shop foreman to make sure everything was going accordingly. More

Service Support from Chrissy Cokinos Outstanding service from Lustine and Chrissy Cokinos!!! I have been taking my Toyotas for service to Lustine since 2003 when I transferred to the East Outstanding service from Lustine and Chrissy Cokinos!!! I have been taking my Toyotas for service to Lustine since 2003 when I transferred to the East Coast. Once I started using Chrissy as my service adviser, about 2005 I have never changed service advisors. I always receive outstanding professional service advice, support and cost options from Chrissy. I have not experienced the same level of commitment, professionalism, and customer service from any other service adviser on either the West Cost, which I lived for 48 years or the East Coast for the past 12 years! Dittos to the positive comments about Chrissy. More

Excellent assistance from Chrissy Cokinos Chrissy Cokinos once again has provided excellent advice for servicing my Toyota vehicles. I have been returning to Lustine since 2000 in large part d Chrissy Cokinos once again has provided excellent advice for servicing my Toyota vehicles. I have been returning to Lustine since 2000 in large part due to the professional and prompt service I receive from Chrissy. She is always available to answer my questions and follows up on any concerns I raise until we are both satisfied. Thank you Chrissy! Joe More