Toyota of Watertown

This was a return trip to this dealership. Our first experience was 'ok', we had some break work done and some suspension work as well. There was also a small 'recall' issue for a bracket in the steeri experience was 'ok', we had some break work done and some suspension work as well. There was also a small 'recall' issue for a bracket in the steering column. When we got the car back there was an issue with the steering column bracket, a part needed to be ordered, so we needed to schedule this return trip. While waiting for the part to be ordered, we noticed some lingering problems with the suspension, we were not totally satisfied. For this return trip all our issues were handled by Kamel Khnaizir. Kamel apologized for the issues that we had after our first trip, though they were minor. He explained everything that needed to be done, and then made sure that it all happened. The breaks are now amazing, and the car is driving and riding like a dream. And he was able to resolve the steering column issue, so that is all fixed now as well. And he was very pleasant and funny to boot. For any future car issues, we will certainly go right to Kamel. More

We have been bringing our Toyotas here for servicing for many years that we also bought from this dealership. What we appreciated was that even when the dealer occasionally makes mistakes, they go out of t many years that we also bought from this dealership. What we appreciated was that even when the dealer occasionally makes mistakes, they go out of their way to correct them. Recently, we bought our Camry in for servicing because of a steering problem and a 75K mile maintenance. We had concerns because our car had only 76K miles and had already been in for two other expensive problems. We discussed this with our service advisor Kamel who said he understood and would do whatever he could to make sure no unnecessary work would be done and to help with the cost. While we waited for the work to be done, Kamel went through our entire service history with the car and determined that the previous expensive problems should actually have been covered under an extended warranty for which we were unaware. Through several conversations with Toyota, he was able to get us completely reimbursed for the past expenses, even though the car was now past the extended warranty period. In the end, he did exactly as he promised, saving us hundreds of dollars and keeping us as loyal customers. Thanks Kamel! More

Oil light come on. I am from Vermont and needed to get home. Problem solved to get home with possible other problem identified. I had no appointment, but I was taken in immediately. I was told it would home. Problem solved to get home with possible other problem identified. I had no appointment, but I was taken in immediately. I was told it would take about 2 hours. I got a courtesy car ride to Cambridgeside mall, near where my son lives. Your driver was soooo wonderful. Lots of personality, and pleasant. We waited at the mall for a return call. After about 2 hours I called in. The problem was diagnosed, but no leak was found, A LOF was done (was almost needed anyways). Although I originally was quoted a lot of money to diagnose the problem, thankfully the cost was much less. Another small problem (possible water pump leak) was identified. I have returned to Vermont and I have an appointment to address the loss of oil and the waterpump leak. Thank you for all you did More

We were very happy with the high level of professionalism and service we received at Toyota of Watertown. We were in the market for a safe and reliable car for our teenager and we were treated like family by and service we received at Toyota of Watertown. We were in the market for a safe and reliable car for our teenager and we were treated like family by the GM Adam Skolnick and salesman Steven Skolnick. They made the entire process very comfortable and convenient for us all. The inventory and high quality of automobiles they had available to choose from was great. We were very happy and satisfied with our experience and would highly recommend this dealership to anyone in the market for a new or used automobile. Give them a visit you'll be happy you did! More

I have been goin to this dealorship for many years, and the professional staff and courtious service has been remarkable. I just purchased a new 2011 Toyota SE Toyota Camray today, and as always it has be the professional staff and courtious service has been remarkable. I just purchased a new 2011 Toyota SE Toyota Camray today, and as always it has been a pleasure to do business with this dealorship. I first spoke to Adam Skolnick Salmes Manager, and then Steven Skolnick, who was very professional and friendly. They made the transaction a pleasue, and very efficent as always. The vehicle was ready as prosmised, and Steve went over everything, and did a great job. My family has purchased many Toyota from this dealorship, and have been very impressed with the staff. I would recomend this Toyota dealorship to anyone wanting a professional dearlor and friendly service. More

9/23/2011 I had the pleasure of buying my new Prius from 9/23/2011 I had the pleasure of buying my new Prius from Toyota of Watertown. I was surprised at how helpfull the staff was. All my questions were an 9/23/2011 I had the pleasure of buying my new Prius from Toyota of Watertown. I was surprised at how helpfull the staff was. All my questions were answered. I got the car i wanted at a very competive price and was given top dollar for my Camry as a trade in. Iam a firm beliver of you treat people how you want to be treated. Toyota of Watertown gets a AAA+ rating in my book ! I would recomend this dealer to my friends and family. Thank's Again Adam & Steve More

I've been using this dealership for service ever since I got my Prius. The mechanics are extremely capable, the waiting room is a great place to get some work done, the shuttle is helpful, and the advisers got my Prius. The mechanics are extremely capable, the waiting room is a great place to get some work done, the shuttle is helpful, and the advisers are friendly. But it wasn't until a major component of my Prius recently failed that I really appreciated just how extraordinary the service really is. My adviser - Kamel - worked with me over a period of weeks to find a solution. He kept me apprised of developments, helped me evaluate my options, and pressed my case with Toyota. Ultimately, the manufacturer accepted responsibility for providing a new part. They never would have done it without Toyota of Watertown in my corner. Now, I've got a car that's as good as new. And a place I know I can trust for quality service. More

I've been coming to T/W for the last 15 years for service. The reason is simple--with Kamel I know that I will get top care. The use of time is very efficient, too. If there are free mechanics ava service. The reason is simple--with Kamel I know that I will get top care. The use of time is very efficient, too. If there are free mechanics available, usually an extra one will be put on my job (providing that's workable) to get me back to work faster. Discounts are always provided. Kamel is very easy for customers to work with and thorough in describing what needs to be done and which parts are necessary to perform which function. Best of all, I feel confident that my car(s) stay in good running shape. More

I bought my 2008 Prius from this dealership and they were great to deal with. The salesman worked hard for me to get a good trade-in value for my old car, and I felt well taken care of. My experience with t great to deal with. The salesman worked hard for me to get a good trade-in value for my old car, and I felt well taken care of. My experience with the the Service Dept has been excellent, especially once I worked with Kamel. He gives me exceptional advise and has carefully built my trust. He really is a 5-star general there, and I don't want to make a move without him being in charge. I highly recommend Kamel for taking extra care and going above and beyond for his clients. Thank you, Kamel, for making ownership of my Toyota easy!!! More

To all of the other Toyota dealers--this is how it is done! Actually, this is how ALL dealerships service departments should run! From the owner Bob Prentiss, and Kamel Khnaizir, Service Advisor done! Actually, this is how ALL dealerships service departments should run! From the owner Bob Prentiss, and Kamel Khnaizir, Service Advisor, to all of the mainline workers---and everyone in between, their motto is clearly "We will do whatever it takes to make you happy and want to come back!" This attitude is delivered with a heartfelt smile. I have been here twice for service, and each time, they went over and beyond what I had hoped for and expected. Truly unbelievable! Again, this is what customer service is all about. Touche! More