Toyota of Watertown

We had some front end work done on my son's car, a toyota highlander with 175,000 miles. The work cost $1,623 and we debated where it was worth it but went ahead anyway. Within a couple of weeks we had an highlander with 175,000 miles. The work cost $1,623 and we debated where it was worth it but went ahead anyway. Within a couple of weeks we had an unrelated issue and the front end still did not sound right. We got a call that the front end needed an additional $1,400 worth of work. We were not happy as we were told the car would be fully checked out. We were told the additional work had been identified originally but had not been communicated to us, Kamel was very apologetic. We received a call back from Kamel who said he spoke to his manager and the work would be completed at no charge, including a couple of other issues unrelated to the front end. We were very surprised and grateful Watertown Toyota was accepting responsibility and going above and beyond what we expected. What started out as a disappointing experience turned into a great one! More

We purchased our minivan from this dealership and take it there for service as needed. The staff there is always friendly and helpful and the waiting room is very nice. You can make appointments online or there for service as needed. The staff there is always friendly and helpful and the waiting room is very nice. You can make appointments online or over the phone. There is a courtesy van to drive you if you can't wait or don't have a ride. I feel like they go above and beyond to make things convenient for the busy lifestyles we all have as well as make sure the vehicle is safe and running properly. I have never had an issue at this dealership or its service department. More

I worked with Larry on an engine sensor problem with my Highlander. He did a great job and definitely would recommend Toyota of Watertown for future service work or vehicle purchases. Highlander. He did a great job and definitely would recommend Toyota of Watertown for future service work or vehicle purchases. More

I have purchased 4 cars from this dealer. I live 25 miles from the dealership but continue to buy and service the cars there because of the service I continually receive from Kamel. I've found all of the ser from the dealership but continue to buy and service the cars there because of the service I continually receive from Kamel. I've found all of the service personnel to be helpful and friendly, but Kamel's service is outstanding. I will shortly be buying a new car for myself, and will go to Toyota of Watertown because I am confident in the quality of service. More

Great service. Provided all the help I requested. They were quick and responsive. Repaired something that I didn't expect they would do. Highly recommended. were quick and responsive. Repaired something that I didn't expect they would do. Highly recommended. More

Paul and the guys at Toyota of Watertown are truly top notch. I cannot believe I actually trust a dealership but I do and this is not your typical dealership. They are honest and friendly and the waiting notch. I cannot believe I actually trust a dealership but I do and this is not your typical dealership. They are honest and friendly and the waiting room is very inviting and has a classy feel to it. I would never go anywhere else. Thank Guys!!! More

Kamel has been my go-to-man for the past three years. We have two cars that he services for us. Even though we bought the second one at another Toyota dealership, I always come back to Kamel because he ensu have two cars that he services for us. Even though we bought the second one at another Toyota dealership, I always come back to Kamel because he ensures that I get 5 star service from the moment I step out of the car to when I step back in (in fact, I drive 40 minutes to get to Watertown and Kamel). The service team is fabulous and Kamel does a great job of taking care of all my service needs. I highly recommend Kamel and his team. More

Have leased my last 3 cars from this dealership, and have had all 3 serviced there, as well. I have always requested that I have Kamel oversee the service needs of my car. Even when I have called with an e had all 3 serviced there, as well. I have always requested that I have Kamel oversee the service needs of my car. Even when I have called with an emergency situation, he has always told me to just bring the car in or have it towed in, and at 'all' times, in a most courteous, respectful and business-like manner. I have watched him taking care of other customers, and it is always in the same demeanor. A grateful customer...thanks to Kamel Khnaizir. More

Today I called in mid afternoon to request a service appointment caused by hitting a pot hole. Kamal told me I could come in right away. He processed my car quickly and even tested and repaired the pro appointment caused by hitting a pot hole. Kamal told me I could come in right away. He processed my car quickly and even tested and repaired the problem himself. It was repaired in about an hour. I thought the price was reasonable, which is important to me. Kamal was helpful, friendly, and courteous in every way. I asked him if I could complete a survey for him. More

I was referred to Toyota of Watertown for service by a friend and another Toyota dealership since they had a part I needed. I haven't been anywhere else for service since, and that was over 4 years ago. friend and another Toyota dealership since they had a part I needed. I haven't been anywhere else for service since, and that was over 4 years ago. See Kamal--He is the best. More