Toyota of Watertown

It is a wonderful experience with Toyota Watertown. I visited the dealership on a Saturday and had a test drive of 2012 Camry, 2011 Camry and Toyota. Thanh is very nice and patient with my boyfriend and visited the dealership on a Saturday and had a test drive of 2012 Camry, 2011 Camry and Toyota. Thanh is very nice and patient with my boyfriend and myself. We are interested in 2012 Camry. He explained the new design of Camry and difference between old and new design. Then we tried some other cars of other brands. We still decide to take Camry. Thanh followed up with us about ordering and picking up. It is a great experience. More

Have owned a Camry (third one now) for the last 21 years. The service--sales force and repair--has always been outstanding--otherwise I wouldn't come back! I've dealt with Khamal Khnarzai for many years no The service--sales force and repair--has always been outstanding--otherwise I wouldn't come back! I've dealt with Khamal Khnarzai for many years now--Camry #2 and now #3--and he is always most obliging and helpful. The delership is not far from where I live, so I am most fortunate. More

Steve Skolnick does great work...sales and service were exceptional! I will recommend him to anyone I know who wants a new or used car! He is the Best! Jim & Elaine Burns exceptional! I will recommend him to anyone I know who wants a new or used car! He is the Best! Jim & Elaine Burns More

Kamel went over and beyound his customer service skills. I purchased a Camry from Lexus of Watertown and had a serious water issue where as the water was puddling in the rear passenger floor. Lexus could n I purchased a Camry from Lexus of Watertown and had a serious water issue where as the water was puddling in the rear passenger floor. Lexus could not fix it, that's when kamel stood up took notice and went the max for me. You're customer service outshines Lexus without a doubt. The only reason I had my car serviced at Lexus was the fact that I purchased it though them. No more lexus.... you have my business for as long as i'm in this area. Regards, Fred DiPihllipo Malden MA More

my car has been serviced by this dealer for years because of the quality of service i receive from mr. asof. he takes care of customers. of the quality of service i receive from mr. asof. he takes care of customers. More

We have been to Toyota of Watertown for some of our previous cars. The experience has been good but this time, the sales team was exceptional in paying attention to every detail in a timely manner. Tha previous cars. The experience has been good but this time, the sales team was exceptional in paying attention to every detail in a timely manner. Thank you for getting the color and features that we wanted in a car and for following through. More

My husband and I bought a 2011 Toyota Sienna from the Watertown dealership in October 2010. Almost immediately we started having problems with the driver side sliding door--the door would stop opening in Watertown dealership in October 2010. Almost immediately we started having problems with the driver side sliding door--the door would stop opening intermittently when being pulled manually. I brought the car in twice to have it looked at and was told each time that the door was fine. However, each time I brought the car home I still continued to have the same problem. VERY FRUSTRATING especially because this was the side with infant car seat installed--so not having a door work while holding a baby is both frustrating and dangerous. Finally, this happened again while it was raining and I had had it--my husband and I had specifically bought the TOYOTA Sienna for its reliability-- a 100% of the time--not 95% of the time. I called the dealership and asked to speak with a manager. I spoke with Mark Drydale who did a great job of handling the situation. Here is why: * he allowed me to vent my frustration with the situation * he assured me that he was going to help me get this problem fixed at my convenience * he set up a complimentary loaner car for me while the service department fixed my car * he installed my THREE car seats into my loaner and back into my Sienna once it was fixed * AND MOST IMPORTANTLY--he addressed my complaint in a thoughtful and systematic way. Before I dropped off the car he had looked at my previous service record and MOST IMPRESSIVELY--he asked me to describe EXACTLY what was happening. When I gave him the details that the door only jammed when being opened manually-it changed his approach to how to service the car which I believe ultimately led to it actually getting fixed! Rachel Gordon 617.784.9322 October 25, 2011 More

My husband and I have owned several Toyotas and right now My husband and I have owned several Toyotas and right now we have Two Prius's .....I only get my service done when Ashok is available...He is extreme My husband and I have owned several Toyotas and right now we have Two Prius's .....I only get my service done when Ashok is available...He is extremely pleasant and will always consider all the options that I need in order to help me make a wise decision. I feel that he cares about the work that he does and it is a delight bringing my car in to be serviced ....keep up the great work... More

I have been coming to ToW for 10 years, and cannot recommend it more to people who like and expect excellence in car service. This place has high standards and truly wants to satisfy every single cust recommend it more to people who like and expect excellence in car service. This place has high standards and truly wants to satisfy every single customer. While the entire department works as a well oiled machine, I have to highlight one person in particular: Kamel Khnaizir is an **outstanding** service manager. Although most people would visit this place 2-3 times a year the most, he knows and greets the customers by name, truely cares about their needs and goes above and beyond to satisfy those. He has an excellent relationship with the rest of the staff hence he can get ANY type of job done fast. Besides he is a nice person, he knows cars in and out and will have your safety as number 1 priority in mind when making recommendations. Quite frankly, the reason why I have Toyota is basicaly him: I have the confidence that as long as he is servicing my car, I can be safe and know he always has my back. More

I couldn't be happier or more satisfied with Toyota of Watertown's service level. When after 15 years it was time for a new car, I chose to stay with Toyota brand because I couldn't bear leaving their se Watertown's service level. When after 15 years it was time for a new car, I chose to stay with Toyota brand because I couldn't bear leaving their service team. It's that good. I felt well cared for and respected. It's almost like a family environment. The entire crew is professional, knowlegeable, respectful, pleasant and simply phenom but it is because of one person- Kamel - that I keep returning. His service level is 150%. He knows his products completely, he has taught me much about the car over the years, he makes me feel valued every time I'm there and he goes the extra mile. I bought another Toyota because I trust and depend on the exceptional Watertown team. More