Toyota of Watertown

My car was purchased from Copeland Toyota in 2007.I received service from Copeland and was not happy with cost of repairs and customer service.So I tried Watertown Toyota and I was pleasantly surprise received service from Copeland and was not happy with cost of repairs and customer service.So I tried Watertown Toyota and I was pleasantly surprise at the quality of workship.I was assigned to service advisor Kamel and his customer service was outstanding. More

I had my car in for service twice in the last two months, once for routine maintenance and then for a headlight replacement. On both occasions I talked to Kamel Khnaizir, the Service Advisor, and he was ver once for routine maintenance and then for a headlight replacement. On both occasions I talked to Kamel Khnaizir, the Service Advisor, and he was very pleasant and professional. On the headlight repair, he suggested the best time to come in so I wouldn't have to wait too long. I have dealt with Kamel for many years and he is always very considerate of what work needs to be done without doing any unnecessary jobs at additional costs. He makes the experience a good one. I have always been happy with the repairs and the courtesy drivers have always been very nice and professional too. The ladies on the courtesy desk are also very efficient and pleasant. I have given the excellent ratings based on my experiences with Kamel and the other associates working there. More

I am a 15 year+ customer. I get such great service from Kamel Khnaizir that I wouldn't consider going elsewhere. I trust his recommendations for service and appreciate that he anticipates things that I sho Kamel Khnaizir that I wouldn't consider going elsewhere. I trust his recommendations for service and appreciate that he anticipates things that I should be thinking about addressing. More

First experience with bringing my new car in for service. It was an overall great experience. It did not take long at all and Kamel answered all my questions thoroughly. It was an overall great experience. It did not take long at all and Kamel answered all my questions thoroughly. More

I made an appointment and Kamel was readky when I came in. He told me what definitely needed to be done and what could need to be done. He checked with me from time to time with updates. in. He told me what definitely needed to be done and what could need to be done. He checked with me from time to time with updates. More

Our family owns nothing but Toyotas - currently three in Our family owns nothing but Toyotas - currently three in total. We buy used and keep them running with Kamel's help. We trust this man when he advi Our family owns nothing but Toyotas - currently three in total. We buy used and keep them running with Kamel's help. We trust this man when he advises us to fix or replace the part, or, in one instance, the vehicle when it had reached its time. He has never steered us wrong and we value his expertise and prompt service. Because of him, we never take our cars and truck anywhere else. J & F More

I have been having my Toyota vehicles at this dealership since 1995. My contact at this dealership for virtually all of these past 16 years, Mr. Khnaizir, has consistently provided absolutely first rate se since 1995. My contact at this dealership for virtually all of these past 16 years, Mr. Khnaizir, has consistently provided absolutely first rate service. To cite a few examples, he (1) arranged to have my car towed to and dropped off at the service center after business hours when my car broke down 40 miles away; (2) convinced my insurance company not to designate my car "totaled" after an accident left it damaged but reparable shape, (3) negotiated a discounted transmission replacement due to my consistent maintenance record when my transmission gave out past warranty. This level of service is not just provided to me: today I overhear him on the phone, telling a customer that "he would never say no to him" in arranging immediate service. All of these services have been above and beyond any standard, so that when I go to that dealership, I always ask for Mr. Khnaizir if he is available. Beyond the things that he does, he has always been courteous, friendly and professional. As a reflection of my admiration of his work, in 2002 I moved residence so that I am much closer to another Toyota dealership, one that has a terrific reputation for service. In spite of this, for the last nine years I have been bringing my Toyota vehicles to Watertown Toyota. He inspires customer loyalty and I highly recommend him. More

Always treated like I was th only person there. He is the best. The reason I buy all my Toyotas at Watertown is for the fabulous service. Harlene Mazonson best. The reason I buy all my Toyotas at Watertown is for the fabulous service. Harlene Mazonson More

A great experience at buying a new car: I needed a A great experience at buying a new car: I needed a new vehicle and favored Toyota, but hadn't really decided about the most suitable model. The A great experience at buying a new car: I needed a new vehicle and favored Toyota, but hadn't really decided about the most suitable model. The sales folks listened to my needs and made several suggestions. I liked several of the choices and had the pleasure of road testing each of the models before deciding that the RAV4 with a V6 and 4x4 would be perfect for me. This whole selection process was actually spread out over about two weeks – I enjoyed it. Once I decided, they quickly found my particular car in just the right color and all the right options. The service folks prepped the vehicle, added a tow package and delivered it to me quickly in perfect order – a fun moment. Everyone I dealt with at the dealership – sales, service, finance, administration – were clearly all part of a team and all did an outstanding job. These are good people! Buying my new RAV4 was a delightful experience – just as I hoped it would be. More

I view getting my car serviced like going to the dentist: it's a necessary but inevitably unpleasant experience. From the moment I pulled my car up to Toyota of Watertown's Service "Drive-Thru", I knew I was it's a necessary but inevitably unpleasant experience. From the moment I pulled my car up to Toyota of Watertown's Service "Drive-Thru", I knew I was at a dealership that truly cared about the customer's experience. Everyone I dealt with was unbelievable professional, friendly and efficient. They fully explained all of my options and kept me informed as the mechanics found new issues. I was also impressed with the waiting area - it was a surprisingly pleasant place to spend 3.5 hours! More