Toyota of Watertown

It had been almost twenty years since my husband and I bought a new car (which we bought at Toyota of Watertown) when we went to the dealer. I am normally a Nervous Nellie, and I was even more nervous at bought a new car (which we bought at Toyota of Watertown) when we went to the dealer. I am normally a Nervous Nellie, and I was even more nervous at the thought of this big-sticker purchase. But Ed Sherrick put me at ease right away with his openness, friendliness and no-b.s. style. He showed my husband and me several models, and he had a good understanding of our needs. When we decided on a Corolla, we felt confident about our choice. Then when we returned to pick up the car, I thought, oh no, I'm actually going to have to learn how to drive this thing! I got nervous all over again. But Ed went over the dashboard and other matters with us, making the whole process clear and even fun. My husband and I were both very satisfied with the entire experience. More

Toyota of Watertown is a superlative dealer. They have an excellent staff who really convey that they care about making the best financial deal for you and giving the customer the best service possible. Our excellent staff who really convey that they care about making the best financial deal for you and giving the customer the best service possible. Our experience was very positive as Adam, Gene and James worked hard to find solutions to every questions and need we had in the process of purchasing our a new vehicle. Many dealers will say that the customer comes first, but this location really walks the talk. I have dealt with several Toyota dealers in the past, and Watertown is head and shoulders above all the others. It all starts at the top with the General Manager Adam Skolnick who sets the tone for making the customer experience most important--he makes the customer feel that they really do matter most and that customer loyalty is something that he will work hard to cultivate. He brings a quality of honesty and authenticity to each conversation and transition. He personally got involved to help solve our questions with extraordinary kindness, commitment and follow-through. James Hawkins in Sales was terrific and very knowledgeable and Gene Robbins (who is warm and knowledgeable with a great sense of humor) runs the service department, which is the most customer welcoming, efficient and technically comprehensive service center in the area. They have a great waiting room area that feels more like a comfortable relaxation room in a day spa than an auto service center! I do not usually write reviews, but I was compelled to write one after purchasing my new Toyota. The whole experience was very satisfying. More

This is my first car in US and was great to meet him who is very gentle and professional to explain all questions and nice offer on price & service. is very gentle and professional to explain all questions and nice offer on price & service. More

From my first phone all to the end of service, the dealership was wonderful to work with. I am a new customer, and the service team diagnosed and repaired my problem at a fraction of the cost our loc dealership was wonderful to work with. I am a new customer, and the service team diagnosed and repaired my problem at a fraction of the cost our local repair shop quoted. Problem fixed quickly and completely. I will definitely return for future needs. More

Kamel Khnaizir is THE BEST. There is no one better at providing quality service. I go out of my area to bring my car to Kamel because the experience is like no other. providing quality service. I go out of my area to bring my car to Kamel because the experience is like no other. More

I have bought two toyota Cambrys at Watertown Toyota. I love the service I receive from Kamel Khnaizir. Kamel always goes about and beyond to help both my husband and myself and always makes you feel speci love the service I receive from Kamel Khnaizir. Kamel always goes about and beyond to help both my husband and myself and always makes you feel special. I can assure you that Toyota should be proud to have an employee like Kamel. My husband and I both appreciate Kamel's knowledge and very shorty my husband will be looking to buy a new Toyota as well and because of Kamel's service he will be shopping at Watertown Toyota. More

Kamel made helpful suggestions that made it possible for me to get the work done on the same day, even though I didn't have an appointment. He realized I was short on time and expedited the process without me to get the work done on the same day, even though I didn't have an appointment. He realized I was short on time and expedited the process without sacrificing quality of work. More

I worked with Kamel a year or so ago on my 2004 Toyota Corolla which was bought at Watertown Toyota and was pleased to know that he was available to work with again. He as friendly and knowledgeable and Corolla which was bought at Watertown Toyota and was pleased to know that he was available to work with again. He as friendly and knowledgeable and gave me a lot of attention. When I explained that I was on a limited budget he worked with me to find a way to get what I needed at an affordable price. He made it convenient for me to have my service done at Watertown Toyota, even though I live in Melrose. I'll be back for service and hopefully a further purchase. More

Kamel is a rockstar among service guys. 20 years at he same place, although I just met him today I know people and if you have a Toyota call Kamel for his honesty and expertise. I have a 2002 Camry wit same place, although I just met him today I know people and if you have a Toyota call Kamel for his honesty and expertise. I have a 2002 Camry with 57,000 miles. I had a quote of $200 from NTB to change the serpentine belt, the only belt there is they said. I called Toyota of Watertown and got a pone quote of $179 from Kamel who said they will change the AC belt too. Turns out NTB was wrong Adam More

Kamel is always very friendly and willing to go the extra mile for the customer. He is also very helpful and knowledgeable of the company and products. mile for the customer. He is also very helpful and knowledgeable of the company and products. More